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201,187 Posts
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Re: Even exchange after sale
Well… the reason I posted this is… because depending on the day and
who’s working, my local store seems to have different “policies” (or so
I’m told.) Sometimes I get the even exchange and sometimes I...
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Re: Even exchange after sale
So… there is no “universal” company policy on this… and I’m at the mercy
of whatever different SA say, at any time I visit the local store? My
point was… that there seems to be a “at will of the SA th...
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Re: Even exchange after sale
@rhea40 The store would be the best place to find out this information.
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Add beauty insider points with receipt
I just recently made a purchase today and forgot to give my phone number
to retrieve points, is there a way I can add points to my beauty insider
account with my receipt?
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Re: Add beauty insider points with receipt
I forgot to use my number to add points. Is it possible to add with my
receipt?
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Re: Add beauty insider points with receipt
Hi @jend08 I will send you a PM to help! Regards, Danee
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Re: Add beauty insider points with receipt
Hi @rrainye, I'm happy to help! I'll send you a message. Best regards,
Laurie
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Re: Add beauty insider points with receipt
Hi @SarahBee37, I'll send you a message to help! Best, Laurie
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Re: Add beauty insider points with receipt
Hello! I also have the same question! Could you assist me as well?
Thanks!
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Re: Add beauty insider points with receipt
Hi @Anonymous, I'll send you a message to help! Best, Laurie
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Free samples?
I haven’t received free samples with any of my last 4 orders! Did
Sephora stop doing free samples? Does anyone know? Kind of rude to offer
them on the site and then not include them in the package.
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Re: Free samples?
I also have not received free samples in my past 2 orders. I know they
say that if the samples run out they will replace it with similar
product. I have wound up with different samples than requested ...
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Re: Free samples?
@Katiabebe @I got samples in my orders just sometimes not the ones I
picked. I would contact customer service.
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Adding points after purchase
Hi there, I would like assistance with adding points after a purchase
has been made. I understand that this can be done but requires customer
support. Is someone able to message me about this? Thank you, Pauline
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Re: Adding points after purchase
Hi @paulinevictoria, I will send you a PM to help 🙂 Always, Danee
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Re: Adding points after purchase
Hi @sammysam43, I'll send you a message to assist! Best, Laurie
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Need to change shipping address ASAP
Hi there. I placed an order this morning and had my items shipped to my
job but we are closed that day, how can I change the address to my home
address? It says the package is awaiting carrier pickup, so I still have
time to change it? Thanks!
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Re: Need to change shipping address ASAP
Hi @pomer13, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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Text 10% code
Hi, when I try to use my 10% discount code received for text sign up it
tells me it’s only available for select BI users.
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No samples
My last 4 or 5 orders have shown up without samples…why have the option
to select free samples of you have no intention of sending them?? False
advertising??
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missing ítem
Hello, my order arrived on 11/17 but there was an item missing from my
order. I checked the slip in the box and it said all items ordered were
delivered together and should be in the box. Would I be a...
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Rogue expiration, bday 17 days later
My points and rogue status both expire 12/31. My bday is 17 days later.
The bday reward is based on your status, how is THAT supposed to work??
Are you really expected to spend $1000 in 2 wks? With?
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Re: Rogue expiration, bday 17 days later
@sheishy Sorry for the confusion! Your points only expire if your
account is completely inactive for 12 months. If you make a purchase,
redeem points or your birthday gift once every 12 months, your p...
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Delete review
Hello, can my review please be removed from Huda Beauty Glowish Jam blur
primer? I can then resubmit once its deleted. Thank you.
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Re: Delete review
@Dlow20 I have removed this for you and it should come down from our
site within 24 hours.
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Please Advise: Significant Order Damage
Sephora Customer Support, Upon opening my package that was delivered
today I found shattered glass and liquid within my item's original
package (see attachments) Please let me know how your team is ab...
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Re: Please Advise: Significant Order Damage
@kimberly7719 I'm sorry to see that! I will send you a PM to help.
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Trouble adding birthday gift
I couldn’t get the birthday gift to add on the website or the app so I
started a chat to attempt to get the nest birthday gift. In the middle
of working with the best customer service person ever “Bri...
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Re: Trouble adding birthday gift
@createnicknam I see that you have now been assisted with this.
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Has ANYONE received samples recently?
I can't remember a time when I actually received samples at all. Such a
shame. Don't know why i even select any anymore!
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Re: Has ANYONE received samples recently?
@Farndog I'm sorry to hear that! I will send you a PM to help.
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Re: Has ANYONE received samples recently?
No samples with my huge sale order either 🤷♀️. I strategically waited
to place my order so I could get specific samples too.
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