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201,187 Posts
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Re: Lost package and completely disappointed with Sephora response
Hi @canss, I'm sorry for the trouble with your order and thank you for
sharing this feedback with us! If you still need further assistance,
please send me a private message with details. Please note t...
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Re: Lost package and completely disappointed with Sephora response
Hi @ireneewongg, I'm sorry to hear you haven't received your recent
order! If you'd like to discuss this further, please contact us via
phone at 1-877-737-4672. Thank you and I'm sorry for your order
experiences. Always.Danee
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Re: Lost package and completely disappointed with Sephora response
Hi, I've already contacted you guys prior to this post. your team has
already advised that there is nothing further they can do for my order
seeing that there has been a few issues within this address.
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Re: Lost package and completely disappointed with Sephora response
Hi @ireneewongg, I'm going to send you a PM. Always, Danee
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Re: Lost package and completely disappointed with Sephora response
@ireneewongg I'm sorry to hear about your experience! For further
assistance with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672.)
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Re: Lost package and completely disappointed with Sephora response
Thank you. I called and I am still upset. The representative basically
told me the same thing from the email. Laser ship said it was delivered.
We helped you once already. I went in circles with her. ...
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Re: Lost package and completely disappointed with Sephora response
They did the same to me, they did not take any responsibility on this
and it’s all customer’s fault. sephora is scamming us 😞
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Re: Lost package and completely disappointed with Sephora response
Exactly. That's how I feel. Sephora is such a big company. Their
response is absolutely disappointing. The fact that they refuse me from
doing online shopping from an error that is clearly not mine is...
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Re: Lost package and completely disappointed with Sephora response
Yes! I was so upsetting how they responded me through email and refused
to help. Their customer service is way too bad. It’s not just only us
having this issue from Sephora but they said through email...
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Re: Lost package and completely disappointed with Sephora response
I agree. I got off the phone call with a representative. She basically
repeats the email back to me. I went in a circle with her. She said
Sephora contacted Laser Ship. Laser ship said it was delivere...
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Re: Lost package and completely disappointed with Sephora response
I'm dealing with the same crap right now. I'm on hold waiting for a
manger right now. I got the almost the same email. Did they help you at
all? The agent I just talked to said to contact my bank. Dea...
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Re: Lost package and completely disappointed with Sephora response
@Kaciekilljoy Hi Kacie, They did help me last time (the second
incident). I had evidence (thank god for surveillance footage) of no
delivery was made and on top of that, the representative from Lasers...
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Payment Error
I'm having the same issue as another user where I get an error message
regarding the expiration/CVN date for the Sephora card. I've contacted
the company, but they weren't any help. How do you bypass this error?
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Re: Payment Error
Hi @SouthernSassyBe Sorry to hear that! I will send you a PM in just a
moment. Always,Danee
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Re: Payment Error
I am having the same issue. I have tried multiple cards. They all are
working fine on other websites. Can anyone please help? I need to order
asap please! Thank you
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1 Reply
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Re: Payment Error
Hi @areebsbeauty, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Payment Error
can you please PM me also i am having the same problem i got charged
twice on card and once by afterpay
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Out of stock advent calendar
Hi, The advent calendar of sephora favorites says out of stock but it
doesnt give you the option to get notified when its restocked. Does that
mean is not going to be restocked?
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Re: Out of stock advent calendar
Hi @Anonymous, I'm sorry that we don't have additional insight about
whether or not this set will be available again in the future. However I
recommend keeping an eye on the site and checking back for updates! Warm
regards, Laurie
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Entered wrong shipping address
Hello!I placed an order a couple days back and I just realized I put the
wrong address in. It’s already been delivered and Canada Post said it
got returned to the sender as the address didn’t exist. I...
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1 Reply
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Re: Entered wrong shipping address
Hi @Elena1996, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Account disappeared
My account along with my points appear to have disappeared. I had to
create a new account with the same email address. I am unclear what
happened. How can I get my account and points restored?
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Re: Account disappeared
Hi @ccivs, My apologies! Points will only expire if the account is
inactive for 12 consecutive months or longer. To keep the account active
you must make a purchase, redeem a reward, or the birthday g...
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Same day delivery is a same day headache
Today I purchased the new trending foundation balm powder and was so
excited that I pay the extra fee for same day delivery. The first order
I got was someone else’s item and not my order. I chatted S...
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1 Reply
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Re: Same day delivery is a same day headache
Hi @bitbybritt, I'm so sorry for this experience! Thank you for taking
the time to share this feedback with us. I'll send you a message
shortly. Best regards, Laurie
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Missing samples from past multiple online orders
Spoiler (Highlight to read) I see a lot of posts related to this but
same here. Either missing samples completely, only 1 or even the 1 that
gets shipped is something that i didnt pick. Disappointing really!
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Re: Missing samples from past multiple online orders
The past few orders, I've had samples missing as well! No substitution,
just no samples at all. Really disappointing 😞
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1 Reply
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Re: Missing samples from past multiple online orders
@fomar I'm sorry to hear that! I will send you a PM to help.
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Re: Missing samples from past multiple online orders
Hi @skyblueblanket, My apologies! Samples can be substituted but they
shouldn't be missing altogether. I'll send you a message shortly. Best,
Laurie
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Re: order history: how far back?
Hi @luckyraj, It looks like the order history should go back a few
years. Thanks! Best, Laurie
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Missing item in order
Hello! I ordered a dry shampoo and a lipstick. The dry shampoo came and
the lipstick did not, despite them both being on the delivered receipt.
Can someone please help? Thanks!
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Re: Missing item in order
Hi @kates712, I'm sorry about this! I'll send you a message. Best,
Laurie
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Order Issues
Dear Sephora, I order thousands of dollars worth of product from you,
for birthdays and Christmas gifts, not to mention items for myself. You
even stopped a hacker from charging me for something I did...
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Re: Order Issues
Hi @kirkfan, I'm so sorry to hear this and I'll send you a message
shortly. Best, Laurie
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Sephora gave me the wrong product for my online order
I was given an incorrect product for my online order. I placed an order
for Too Faced Lip Injection Maximum Plump in the colour "Clear"
(SKUID=2410942), and was instead given "Cotton Candy Kisses" (SK...
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Re: Sephora gave me the wrong product for my online order
Hi @sanjanar11, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Even exchange after sale
During the last Rouge/VIB event, I bought some foundation online and
picked it up in store. I didn’t have time to get a color match… and so
the color is off. Can I exchange it for the same product but...
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Re: Even exchange after sale
@rhea40 I would recommend checking with your local store to see if they
are able to do this for you.
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