Even exchange after sale

[rhea40]

During the last Rouge/VIB event, I bought some foundation online and picked it up in store. I didn’t have time to get a color match… and so the color is off. Can I exchange it for the same product but a different shade as an even exchange and not have to pay full price? (It used to be that way… but I’ve also had SA refuse to do that… so I’m a bit confused.)

[keelybt]

@rhea40 I would recommend checking with your local store to see if they are able to do this for you. 

[rhea40]

Well… the reason I posted this is… because depending on the day and who’s working, my local store seems to have different “policies” (or so I’m told.) Sometimes I get the even exchange and sometimes I don’t. I want to know what the actual policy is regarding that. 

[rhea40]

So… there is no “universal” company policy on this… and I’m at the mercy of whatever different  SA say, at any time I visit the local store? My point was… that there seems to be a “at will of the SA that serves me” situation… which doesn’t help and makes me be less interested in future purchases of products that may require color changes. 

[keelybt]

@rhea40 The store would be the best place to find out this information.