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Post in Customer Support
Anonymous Insider

Why am I not receiving my password reset?

I created an account awhile back. I've requested a new password because I can't remember it, but I'm not receiving any email even though I'm receiving the emails for events and sales, etc. There's 83 points on that account so I don't want to just forget it. Is it possible to transfer the points from that account to this one despite not having the password?

Re: Why am I not receiving my password reset?

Hi @Anonymous,

 

I will send you a private message so that I can help you with this. Thanks!

 

Best Wishes,

 

Janean

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