Not receiving password reset email

[K422]

Hello,

I am not receiving the password reset email for my main sephora account. I have checked spam and have refreshed the email account several times. 

[katyaelizabeth]

I’m having the same trouble, and I’ve tried in multiple days and still nothing.

[LaurieBT]

Hi @katyaelizabeth,

My apologies! I'll send you a message.

Best,

Laurie 

[Zlatan]

Hi Laurie, I'm having the same problem with my account. Can you please help me fix it? Thanks in advance.

[LaurieBT]

Hi @Zlatan,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with the details of your login issues, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[Mayayasyay]

same, I’ve looked in my inbox so many times to look for a reset password but it’s not there

[DaneeBT]

Hi @Mayayasyay Sorry to hear that! I will send you a PM.

[JaneanBT]

Hi @K422,

I will send you a private message.

Best Wishes,

Janean