Credit card not active
Hi there. My credit card arrived super late so it took almost three
months to activate it. Even though my physical card is now active, it
currently says “account not active” on the app. Can you help me with
this?
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Return Ban
I have been a loyal Sephora Rouge customer for years and at my last
store visit, I was horrified when the associate handed me a slip of
paper notifying me that I was banned from making any returns for...
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Re: Return Ban
This also happened to me - talk about a cruel policy. Why pretend like
you can return and then all of a sudden ban your best customers? I keep
more than I return! Other businesses just don’t allow suc...
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Re: Return Ban
Also banned from returning. Ridiculous considering I am also rouge. The
Armani rep matched me the wrong shade for their $70 foundation and now I
am stuck with it. Never would’ve happened at ulta
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Re: Return Ban
I’ve been banned permanently from online shopping since 2018. They won’t
overturn the decision. At least you only had a year of no returns. I
can’t even buy.
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Re: Return Ban
Hi @lhysterie I'm so sorry to hear about this and thank you for sharing
your feedback with us regarding our return policy and the notice you
received. Additionally, I'm sorry for your disappointment a...
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Re: Return Ban
I’m not sure who this would be in the US but in Canada I’d contact the
Ministry of Government and Consumer Services and file a complaint
against the company
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Missing item, Sephora won't refund or replace it
I recently ordered from the VIB sale, I usually do not make such large
purchase in the fear that I will not have all my items shipped to me, or
there might be problems. I received both my shipments wi...
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Re: Missing item, Sephora won't refund or replace it
Have you received the refund? How did Sephora solve the wrong item and
missing item issue?My Sephora packages went missing and Sephora refused
to send me a new one or pick up the items from the store,...
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Account problem
I have had 2 accounts under the same email for some time now, and it’s
becoming an issue. I want to make a return but I made the purchase in
store under an account I’m not logged in on, but somehow it...
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Partial Shipment, other item still not sent
My order 74841475003, which included the Laura Mercier Ultra-Blur
Talc-Free Waterproof Translucent Pressed Setting Powder, never shipped.
What is the issue here? This order was from April 18th.
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Why points show in negative
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read) Can some one tell me why my points cut. Can some one tell me
why my points cut.
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Change Birthday
Hello! I do not remember setting this date as January 1st, but my
birthday is incorrect. I don't know if I have to make a purchase or not
to change it, but if I don't have to make a purchase, can you ...
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Cancelled order/Afterpay refund
Cancelled my order immediately after I realized wrong shipping address.
Did not want to have to deal with my old address which is my exs house.
I had my payment set up through Afterpay and saw that Af...
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Promo code
Hello, I was trying to enter the promo code that was sent once I was
signed up for the Messages, but unfortunately, it says “code available
to select BI members” any idea how to still get a code that works?
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Re: Promo code
Hi! I'm having the same issue. Could you please assist me?
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Did not receive order
Hi, I am trying to inquire about an order made on April 11, 2024 that
has not been received yet. Can someone please help? thank you!
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cannot use 25% discount with a new credit card?
It looks like a lot of other people are having the same issue. I have
opened my card so that I can use 25% discount and it won't let me use
it. I spent like hours and days trying to figure this out an...
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Re: Missing Multiplier Event Points
I noticed that the rep picked out the wrong parfum than what I selected
as well. I would not get the extra points on the regular vs extreme
parfum, correct?
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Re: Missing Multiplier Event Points
@mommyslittlegirl It can take a business day for the extra points to be
updated. Please let me know if you do not see the points added by
tomorrow.
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