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Post in Customer Support
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Trouble with the app

I keep getting this message after i log in to the app and go to the community tab. When i click on one of the communities nothing pops up after it loads either. I tried logging out and logging back in and nothing changed. 

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2 Replies

Re: Trouble with the app

@Inccc, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Please also clarify if you see this error on the app and/or web browser.  

 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Re: Trouble with the app

@LaurieBT ok I adjusted my preferences, my private messages should be on now!

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