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Spring Savings Event 2020 FAQs

2020-bi-spring-savings event thread image.jpg

 

Our Spring Savings Event is here, and every Beauty Insider member gets a discount! Don’t forget—the higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details.

 

What is your Spring Savings Event, and when is it?

Our Spring Savings Event is one of two seasonal savings events held each year where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!

 

Rouge can shop early with their discount starting on Friday, April 17, while VIB can shop starting on Tuesday, April 21, and Insiders can shop starting on Thursday, April 23.

 

The higher the tier, the bigger the savings and the more time you have to shop:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.

 

Our Holiday Savings Event will take place later this year, so stay tuned for more information!

 

 

Rouge: We wanted to let you know that starting Friday, April 17, through Friday, May 1, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!). You can shop with your 20% off as many times as you like—just use code SPRINGSAVE online.

 

VIB: You get 15% off Tuesday, April 21, through Wednesday, April 29 —that’s earlier than ever before! You can shop online as many times as you like. Just use code SPRINGSAVE online. 

 

Insiders: You get 10% off Thursday, April 23, through Monday, April 27. You can shop online as many times as you like. Just use code SPRINGSAVE online. 

 

 

Have more questions? We’ve got answers!

 

Will my Sephora shipment be delayed due to COVID-19?

All of our distribution centers (DCs) are currently open and processing online orders. During this time, we have implemented every safety and hygiene measure recommended by the CDC, as well as additional safeguards, to protect our employees and clients. These increased safety measures, and the space required by social distancing, mean we have less people than usual processing orders at once, which has an impact on our delivery times. With this in mind, we appreciate your continued patience if you experience a delay in your shipment. You can visit your account on Sephora.com or our app to check the status of your order at any time and find your expected delivery date under “Track Orders” then “View Details”. Thank you for your loyalty, and know that our teams are working as quickly and safely as possible to get your order to you.

 

When will my order ship? Why does the status remain “In Progress”?

With our retail stores closed, and our current Spring Savings Event, we are processing a higher volume of online orders than normal, resulting in order processing delays. The safety of our distribution center employees and our clients is our top priority, and the workforce safety precautions we have implemented at all our facilities allow for fewer people than usual to process orders at one time. Please allow a few additional days from the posted delivery date to allow for processing and carrier delays. You will receive an email if the delivery date is updated, as well as email confirmation once your order ships. If your order has been split into multiple shipments, you will receive additional shipment confirmation emails as the items continue to ship.

 

An item that I ordered is now out of stock and my order has not shipped. Will I receive the item?

By placing your order, you’ve successfully reserved the item so that it will be added to your order when it is processed. Items go out of stock online once all inventory for that item is allocated to placed orders. 

 

The authorization on my method of payment has fallen off and I haven’t been charged yet, but my order also hasn’t shipped.  Will my order still be shipped to me?

Yes, your order will still ship to you, and you will be charged when the order ships.  Authorizations remain on your account for different time periods, but even if the authorization falls off, your order will still ship.

 

Why can’t I view the order I just placed in my Recent Orders?

Orders will not be found in your Order History if you did not login to your Beauty Insider account or if you used Guest Checkout. If you received an order confirmation email, your order has been placed. Once the order ships, you will receive an additional shipping confirmation email.

 

I placed an order and I am seeing multiple authorizations on my method of payment, does this mean I have been charged multiple times?

You are likely seeing multiple authorizations and not charges. You will only be charged one time once the item ships.

 

How do I cancel my order?

After you place your order in the US, you have 1-2 hours to cancel if you have Flash shipping; you have 12 hours to cancel if you do not have Flash shipping. If you place your order in Canada with standard shipping, you will have 6 hours to cancel. If you’re still within the given timeframe, go to your order details and click “Cancel Your Order.” You can access this page by clicking “Order Details” on this link or – if you know your order number - simply add your order number to the end of this URL sephora.com/profile/orderdetail/[insert your order number]

 

Will I receive the exact samples I selected at checkout? 

Due to the high volume of orders being placed, our samples are going out of stock faster than usual. Our distribution centers are doing their best to fulfill the requested samples for each order. If the samples you selected go out of stock, you may receive different samples. We appreciate your understanding.

 

What if I want to speak to Customer Service about my order?

We are currently experiencing higher than expected call volumes. If these FAQs do not answer your question, please hit "Reply" below and leave a comment on this thread with your question. Sephora's Customer Service team will be monitoring all questions on this thread.

 

I would usually ask a Sephora Beauty Adviser what to buy for the Spring Savings Event. Where can I get shopping advice as I build my basket? 

There's a thread for that! Please visit this post to get advice from unbiased Sephora shoppers who can help you decide what to pick up during the sale.

 

Where can I shop?

You can shop online, applicable for the US and Canada only. For the health and safety of our clients, employees, and communities, all Sephora stores are closed following guidance from public health authorities.

 

How many times can I use my discount?

As many times you’d like! Our Spring Savings Event discount is unlimited use online—just use code SPRINGSAVE.

 

Speaking of which, what’s my online code again?

Regardless of which tier you are, your code is SPRINGSAVE.

 

Can I combine this promotion with other offers or promotions?

You can combine this promotion with our FREESHIP promotion. The FREESHIP promotion gives everyone free standard shipping with no spend threshold. This promotion cannot be used in conjunction with any other offers or rewards. Rouge clients always qualify for free shipping.

 

Can I combine my Rouge Reward, my Credit Card Reward, or my Credit Card first purchase discount with the Spring Savings Event discount?

You will not be able to combine the Spring Savings Event discount with Rouge Reward, Credit Card Rewards, or Credit Card first purchase discount. Credit Card Rewards are available in the US only.

 

I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the Spring Savings Event discount now?

Yes. You can choose to use your Spring Savings Event discount now and save your Credit Card 15% off first purchase discount for later, but don’t forget to use your credit card 15% off promotion within 30 days of being approved.  And, you will still earn 4% back on your Spring Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa card to make your Sephora purchase!

 

Where is the promotion valid?

Valid on merchandise purchases made on sephora.com and sephora.ca only. Offer not valid on jcp.com.

 

Are there any exclusions?

Promotion is not valid on The Ordinary and MAC Cosmetics VIVA GLAM products. Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on in-store services, previous purchases, purchases of gift cards or eGift Cards, FLASH, PLAY! by SEPHORA, gift wrapping, packaging, taxes, or shipping and handling charges.

 

What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Applicable Beauty Insider status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.

 

Are there only going to be two seasonal savings events this year?

Our Beauty Insider program is offering one Spring and one Holiday seasonal savings event this year. We like to reward our clients with extra savings, so keep an eye on Community and sign up for our emails so you get the latest news on our upcoming savings opportunities.

 

I received a piece of communication that states different Spring Savings Event dates, what are the true dates?

We’ve extended the dates for Rouge and VIB, while Insider dates are the same. Rouge will be able to shop April 17 through May 1, VIB will be able to shop April 21 through April 29, and Insiders will be able to shop April 23 through April 27.

 

Did we miss one of your questions in the FAQs? If so, please hit "Reply" and leave a comment with your question.

273 Replies

Re: RE: Spring Savings Event 2020 FAQs

Hi @dziner05,

 

I'm sorry for the confusion! When you place an order, the initial authorization will drop from your account in 1-7 business days and the order will be charged to your account once it ships. I will send you a private message to assist you further.

 

Always,

Danee

Spring Savings Event 2020 FAQs

Hello! I placed several orders during the sale. I spoke with customer service yesterday and they assured me I would be getting my items by the date(s) listed on the orders. I'm wondering if this is true? can you please give me an update on all of my orders? Esp. the ones from April 29th that say "In progress", but I'm suppose to receive them in 1.5 days-- by May 14th. How is this possible when they haven't shipped yet? And the order I placed just 2 days ago already shipped and will be here this week? I'm completely out of my moisturizer and I would like an *honest* answer as to when I will be receiving all of my orders. Why did customer service give me false hope?? Hopefully you are not cancelling them, like I've read in so many others posts. That would not be good AT ALL. Thank you.

Re: Spring Savings Event 2020 FAQs

Hi @caldang,

 

I'm sorry for any confusion surrounding the situation and for the delay receiving your orders! We kindly ask that you allow a few additional days from the posted delivery date to allow for processing and carrier delays. I will take a look into this then send you a private message.

 

Always,

Danee

Spring Savings Event 2020 FAQs

I've made a purchase on April 23th and I have no news about it since. I'm supposed to have it on May 12th but the order is still in progress, the money went back in my credit card and some of my items are now out of stock. I just want to know if I will have all my items and if not will I keep my 20% to buy them again or it's over.

I have the same problem too! I placed an order on April 2...

I have the same problem too! I placed an order on April 27th and I should get it on Friday May 15th, but the order says in progress and I haven't received the tracking number! 😤😤😤😡😡😠

Re: I have the same problem too! I placed an order on April 2...

Hi @saravbr,

 

I have received your message and will respond shortly. Thank you! 

 

Warm regards,

Laurie  

I have the exact same issue can you check mine out as well?

I have the exact same issue can you check mine out as well?

Re: I have the exact same issue can you check mine out as well?

Hi @juju88xo, I'm going to send you a PM in just a moment!

 

Always,
Danee

Re: Spring Savings Event 2020 FAQs

Hi @SabrinaMartin94!

 

 Sorry for any confusion! The inventory was reserved when you placed your order and should be included in your order. Additionally, when you place an order, the initial authorization will drop from your account in 1-7 business days and the order will be charged to your account once it ships. I will also look into this then send you a PM!

 

Always,

Danee

Hi again. Im so happy that my order is shipped. I see tha...

Hi again. Im so happy that my order is shipped. I see that one of my items is cancelled from my order but in the site I see it's available. Can I have back my 20% so I can buy it again. It was the most important item of my order.

Re: Hi again. Im so happy that my order is shipped. I see tha...

Hi @SabrinaMartin94, I will send you a PM to further assist you!

RE: Spring Savings Event 2020 FAQs

I placed an order on April 24th, almost two weeks ago and haven’t gotten any update and is still “in progress”. I want to know if there’s something wrong with my order, it should have been here this week based on the estimated delivery date. It was a really large order (18 items) and so I’m wondering if there’s a problem finding a warehouse that had all of the articles in stock or if this wasn’t the issue. Thanks and appreciate it.

Re: RE: Spring Savings Event 2020 FAQs

Hi @lala45,

 

I'll check on this and I'll send you a message. Thank you!

 

Best,

Laurie 

Re: Spring Savings Event 2020 FAQs

Hi there. I finally received 1 of my 2 orders (from April 21st) on May 4th. My problem is that the Canada Post app and Sephora app state That both orders were delivered on the same day. This isn’t the case: due to COVID,  I must met my Canada Post delivery person (we know each other; he knows my name and unit number because I receive ALOT of deliveries due to my job) in the lobby of my building and he handed me only 1 box; I asked if there was a 2nd and he said no. I only received order --- but not order --- . This concerns me, as it was the most expensive of the two orders - I don’t want to be out $200!

 

Also, two new orders that I made April 29th and May 1st have been canceled without my knowledge - I did not receive a notification that Sephora did this. I found out because, once again, my credit card was refunding 5-7 business days after the original orders email notifications (the day I made them).

I would appreciate a response / assistance with my lost order (---) and why my last two orders (--- ---) were cancelled.

Re: Spring Savings Event 2020 FAQs

Hi @hscime,

 

I'm sorry for the trouble! I'll send you a  message to help shortly. Please note the order numbers were removed from your post for security purposes. 

 

Best,

Laurie 

RE: Spring Savings Event 2020 FAQs

Can someone help me? Items in my orders are being cancelled... someone DM me yesterday but I replied this morning and no response yet! Thanks

Re: RE: Spring Savings Event 2020 FAQs

Hi @Lucybeauty8,

 

I'll take a look further and I'll send you a message shortly.

 

Best,

Laurie 

Spring Savings Event 2020 FAQs

I also did NOT receive any notifications about the sale. But I'm not surprised! I have been Rouge for the past 4 or 5 years and for some reason, prior to the last sale I only got a beauty Insider coupon for 10% off even though I have always been Rouge and spend obscene amounts of money at Sephora. You lay off a ton of your American sales associates, your always out of products when you have a sale, you don't inform your customers of sales via email or snail mail, you have a terrible return policy, I have to wait over an hour when I try and call customer service...and when I do get through I get someone who can't help me and does not know the updated return policy due to COVID-19. I was told it is up to the individual stores to accept my return when the stores open! What? excuse me? I havent even used the product! Then you tell me to mail it back, but I can't go out do to quarantine. I could go on! Shame on Sephora!

Spring Savings Event 2020 FAQs

I have several outstanding orders from April. I just cancelled an order from April 24 because I found it elsewhere and had no idea of when it would ship. All of my remaining orders say processing. I understand safety is important, but Sephora should have been more transparent and let us know we wouldn't receive our purchases for weeks or months. There comes a point when people just get tired of waiting and ask why we continue to shop at Sephora when it's always a problem with this company! Can you please advise?

Re: Spring Savings Event 2020 FAQs

Hi @caldang,

 

I'm happy to take a look in more detail and I'll send you a message shortly. Thank you!

 

Best,

Laurie 

Re: Spring Savings Event 2020 FAQs

I have two outstanding orders one from April 25th, and one from April 30th. Both say in progress. Could you please help me ensure I will be receiving my orders??? I live in Ca., but my friend in Nebraska put in 6 different orders and has received them all. Why such a difference? I’m very frustrated.