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Post in Customer Support

Spring Savings Event 2022 FAQs

2022-04-01-spring-savings-event-site-desktop-mobile-app-community-release-thread-image.jpg

 

Our Spring Savings Event is upon us, and every Beauty Insider member gets a discount! Don’t forget—the higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details.

 

What is your Spring Savings Event, and when is it?

Our Spring Savings Event is a savings event where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!

 

Rouge can shop early with their discount starting on Friday, April 1, while VIB can shop starting on Tuesday, April 5, and Insiders can shop starting on Thursday, April 7.

 

The higher the tier, the bigger the savings and the more time you have to shop:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.

  

 

Rouge: We wanted to let you know that starting Friday, April 1, through Monday, April 4, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!). You can shop with your 20% off as many times as you like—just use code SAVESPRING online. New! Starting now, Rouges can partake in our Bring a Friend Event and share your discount for your friend to use during your Rouge early access starting Friday, April 1! You can give one friend 20% off to shop early during our Spring Savings Event. If you’re Rouge, check your email to be directed to your referral hub, where you can copy and paste the link to share with another beauty lover. Didn’t get an email? Head over to your Beauty Insider Summary page on site to find your unique link to share!

One time use, in store or online. Ends Monday 4/4. See Rouge email for full terms and exclusions.

 

VIB: You get 15% off Tuesday, April 5, through Monday, April 11. You can shop online as many times as you like. Just use code SAVESPRING online. 

 

Insiders: You get 10% off Thursday, April 7, through Monday, April 11. You can shop online as many times as you like. Just use code SAVESPRING online. 

 

In addition, all Beauty Insider members will receive 30% off Sephora Collection from Friday, April 1, through Monday, April 11.

 

Have more questions? We’ve got answers!

 

Are there only going to be two seasonal savings events this year?

Our Beauty Insider program is offering one Spring and one Holiday seasonal savings event this year. We like to reward our clients with extra savings, so keep an eye on Community and sign up for our emails so you get the latest news on our upcoming savings opportunities.

 

I received a piece of communication that states different Spring Savings Event dates—what are the true dates?

Rouge will be able to shop April 1 through April 11, VIB will be able to shop April 5 through April 11, and Insiders will be able to shop April 7 through April 11.

 

Are there any exclusions?

The promotion is not valid on The Ordinary, MAC Cosmetics VIVA GLAM products, Sephora Collection, in-store services, purchases on Instacart, Instagram Shopping, previous purchases, purchases of gift cards, FLASH, gift wrapping, packaging, taxes, shipping and handling charges, or on orders shipping outside the US or Canada. Limited to one Dyson item, five Morphe items, and three tarte Shape Tape Concealer per SKU per transaction.

 

How do I get 30% off Sephora Collection?
In store and online, add any Sephora Collection merchandise to your basket, and the items will automatically be discounted. In store, mention the offer to a Beauty Advisor when you’re checking out—they’ll make sure you’re getting your discount.

Sephora at Kohl’s/kohls.com: 30% off Sephora Collection savings offered are discounts from Kohl’s “Regular” or “Original” prices. Discount is reflected in the price displayed.

 

Can I get 30% off Sephora Collection on top of my Spring Savings discount?
Although discounts cannot be stacked and you won’t be able to get an extra discount on top of your 30% off Sephora Collection, you will be able to use your Spring Savings discount on all other eligible merchandise and get your 30% off Sephora Collection offer in the same transaction.

 

Can I combine this promotion with other offers or promotions?

This promotion can be combined with our FREESHIP offer. This promotion cannot be used in conjunction with any other offers or rewards.

 

When will my order ship? Why does the status remain “In Progress”?

We are processing a higher volume of online orders than normal, resulting in order processing delays. The safety of our distribution center employees and our clients is our top priority, and the workforce safety precautions we have implemented at all our facilities allow for fewer people than usual to process orders at one time. Please allow a few additional days from the posted delivery date to allow for processing and carrier delays. You will receive an email if the delivery date is updated, as well as email confirmation once your order ships. If your order has been split into multiple shipments, you will receive additional shipment confirmation emails as the items continue to ship.

 

How can I get my order today instead of waiting for it to ship?

You can purchase your products online and pick them up in a store near you today. We also offer Same-Day Delivery! Visit sephora.com/beauty/pick-up-delivery-options for more details and information.

 

If I purchase my order through the Buy Online, Pick Up In Store option, do I still get my discount?

Yes! As long as you place your order no later than Monday, April 11, you’ll receive your respective Beauty Insider discount.

 

An item that I ordered is now out of stock and my order has not shipped. Will I receive the item?

By placing your order, you’ve successfully reserved the item so that it will be added to your order when it is processed. Items go out of stock online once all inventory for that item is allocated to placed orders. 

 

The authorization on my method of payment has fallen off and I haven’t been charged yet, but my order also hasn’t shipped. Will my order still be shipped to me?

Yes, your order will still ship to you, and you will be charged when the order ships. Authorizations remain on your account for different time periods, but even if the authorization falls off, your order will still ship.

 

Why can’t I view the order I just placed in my Recent Orders?

Orders will not be found in your Order History if you did not log in to your Beauty Insider account or if you used Guest Checkout. If you received an order confirmation email, your order has been placed. Once the order ships, you will receive an additional shipping confirmation email.

 

I placed an order and I am seeing multiple authorizations on my method of payment—does this mean I have been charged multiple times?

You are likely seeing multiple authorizations and not charges. You will only be charged one time once the item ships.

 

How do I cancel my order?

After you place your order in the US, you have one to two hours to cancel if you have FLASH shipping; you have 12 hours to cancel if you do not have FLASH shipping. If you place your order in Canada with standard shipping, you will have six hours to cancel. If you’re still within the given timeframe, go to your ORDER DETAILS and click “Cancel Your Order.” You can access this page by clicking “Order Details” at https://www.sephora.com/profile/MyAccount/Orders.

 

Will I receive the exact samples I selected at checkout? 

Due to the high volume of orders being placed, our samples are going out of stock faster than usual. Our distribution centers are doing their best to fulfill the requested samples for each order. If the samples you selected go out of stock, you may receive different samples. We appreciate your understanding.

 

What if I want to speak to Customer Service about my order?

We are currently experiencing higher than expected call volumes. If these FAQs do not answer your question, please hit “Reply” below and leave a comment on this thread with your question. Sephora’s Customer Service team will be monitoring all questions on this thread.

 

I would usually ask a Sephora Beauty Adviser what to buy for the Spring Savings Event, but am buying online. Where can I get shopping advice as I build my basket? 

There’s a thread for that! Please visit this post (Spring Savings Event 2022 Shopping Advice Thread: What’s in Your Basket?) to get advice from unbiased Sephora shoppers who can help you decide what to pick up during the sale.

 

Where can I shop?

You can shop in any open store and online in the US and Canada, in any open Sephora inside JCPenney stores and Sephora at Kohl’s stores, and online at kohls.com.

 

How many times can I use my discount?

As many times as you’d like! Our Spring Savings Event discount is unlimited use in store and online—just use code SAVESPRING.

 

Speaking of which, what’s my online code again?

Regardless of which tier you are, your code is SAVESPRING.

  

Can I combine my Rouge Reward, my Credit Card Reward, or my Credit Card first purchase discount with the Spring Savings Event discount?

You will not be able to combine the Spring Savings Event discount with Rouge Reward, Credit Card Rewards, or Credit Card first purchase discount. Credit Card Rewards are available in the US only.

 

I am a Credit Card holder and have a 25% first purchase discount. Can I save that for later and use the Spring Savings Event discount now?

Yes. You can choose to use your Spring Savings Event discount now and save your Credit Card 25% off first purchase discount for later, but don’t forget to use your Credit Card 25% off promotion within 30 days of being approved. And you will earn 4% back in Credit Card Rewards on your Spring Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa Card to make your Sephora purchase!

 

Is the Sephora Credit Card Program available in Canada?

The Sephora Credit Card Program is currently available in the US, and you must have a US address to apply for a card. We do not offer the Sephora Credit Card Program in Canada, and Credit Card Rewards cannot be redeemed in Sephora Canada stores. The Sephora Credit Card cannot be used to make purchases in Sephora Canada stores or on sephora.ca. The Sephora Visa Credit Cards will earn 1% back in rewards on purchases made at Sephora Canada stores and anywhere else Visa is accepted.

 

What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Applicable Beauty Insider status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.

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