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Post in Customer Support

Spring Savings Event 2021 FAQs



Our Spring Savings Event is here, and every Beauty Insider member gets a discount! Don’t forget—the higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details.


What is your Spring Savings Event, and when is it?

Our Spring Savings Event is one of two seasonal savings events held each year where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!


Rouge can shop early with their discount starting on Friday, April 9, while VIB can shop starting on Tuesday, April 13, and Insiders can shop starting on Thursday, April 15.


The higher the tier, the bigger the savings and the more time you have to shop:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.


Rouge: We wanted to let you know that starting Friday, April 9, through Monday, April 12, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!). You can shop with your 20% off as many times as you like—just use code OMGSPRING online. Also, on Friday, April 9, and Saturday, April 10, only, you can bring your VIB or Insider friend in store to share your discount with them!


VIB: You get 15% off Tuesday, April 13, through Monday, April 19. You can shop as many times as you like. Just use code OMGSPRING online. 


Insiders: You get 10% off Thursday, April 15, through Monday, April 19. You can shop as many times as you like. Just use code OMGSPRING online. 


All Beauty Insider members: For the first time ever, you get 30% off all Sephora Collection merchandise starting Friday, April 9, through Monday, April 19! You can shop as many times as you like. No code needed online.


Have more questions? We’ve got answers!


Are there any exclusions to my Spring Savings Event discount?

Promotion is not valid on The Ordinary products, MAC Cosmetics VIVA GLAM products, NUDESTIX Anti-Bacterial Hand Sanitizer Gel products. Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on in-store services, previous purchases, purchases of gift cards, gift wrapping, packaging, taxes, or shipping and handling charges. Sephora Collection is also excluded from the Spring Savings discount, but remember, you’ll get an even better discount, so you’re not missing out!


Can I combine the Spring Savings Event discount with other offers or promotions?

Your Spring Savings Event discount cannot be used in conjunction with any other offers or rewards. Although you won’t be able to get an extra discount on top of your 30% off Sephora Collection, you will be able to use your Spring Savings discount on all other eligible merchandise and get your 30% off Sephora Collection offer in the same transaction.


How do I get 30% off Sephora Collection?
Online, after logging in to your Beauty Insider account, add any Sephora Collection merchandise to your basket and the items will automatically be discounted. In store, mention your phone number or email associated with your Beauty Insider account alongside the offer to a Beauty Advisor when you’re checking out—they’ll make sure you’re getting your discount.


Will my Sephora shipment be delayed due to COVID-19?

All of our distribution centers are currently open and processing online orders. However, the safety of our employees and our clients is our priority, and we have implemented and exceeded the safety and hygiene measures recommended by the CDC. Due to these added safeguards, we have fewer people than usual processing orders at once, which has an impact on our delivery times. We appreciate your continued patience and understanding. You can visit your account on or our app to check the status of your order at any time and find your expected delivery date under “Track Orders” then “View Details.” Thank you for your loyalty, and know that our teams are working as quickly and safely as possible to get your order to you. Remember, if you need your order sooner, you can use Buy Online, Pick Up In Store.


When will my order ship? Why does the status remain “In Progress”?

We are processing a higher volume of online orders than normal, resulting in order processing delays. The safety of our distribution center employees and our clients is our top priority, and the workforce safety precautions we have implemented at all our facilities allow for fewer people than usual to process orders at one time. Please allow a few additional days from the posted delivery date to allow for processing and carrier delays. You will receive an email if the delivery date is updated, as well as email confirmation once your order ships. If your order has been split into multiple shipments, you will receive additional shipment confirmation emails as the items continue to ship.


An item that I ordered is now out of stock and my order has not shipped. Will I receive the item?

By placing your order, you’ve successfully reserved the item so that it will be added to your order when it is processed. Items go out of stock online once all inventory for that item is allocated to placed orders. 


The authorization on my method of payment has fallen off and I haven’t been charged yet, but my order also hasn’t shipped. Will my order still be shipped to me?

Yes, your order will still ship to you, and you will be charged when the order ships. Authorizations remain on your account for different time periods, but even if the authorization falls off, your order will still ship.


Why can’t I view the order I just placed in my Recent Orders?

Orders will not be found in your Order History if you did not log in to your Beauty Insider account or if you used Guest Checkout. If you received an order confirmation email, your order has been placed. Once the order ships, you will receive an additional shipping confirmation email.


I placed an order and I am seeing multiple authorizations on my method of payment—does this mean I have been charged multiple times?

You are likely seeing multiple authorizations and not charges. You will only be charged one time once the item ships.


How do I cancel my order?

After you place your order in the US, you have one to two hours to cancel if you have FLASH shipping; you have 12 hours to cancel if you do not have FLASH shipping. If you place your order in Canada with standard shipping, you will have six hours to cancel. If you’re still within the given timeframe, go to your order details and click “Cancel Your Order.” You can access this page by clicking “Order Details” on this link or—if you know your order number—simply add your order number to the end of this URL:[insert your order number].


Will I receive the exact samples I selected at checkout? 

Due to the high volume of orders being placed, our samples are going out of stock faster than usual. Our distribution centers are doing their best to fulfill the requested samples for each order. If the samples you selected go out of stock, you may receive different samples. We appreciate your understanding.


What if I want to speak to Customer Service about my order?

We are currently experiencing higher than expected call volumes. If these FAQs do not answer your question, please hit “Reply” below and leave a comment on this thread with your question. Sephora’s Customer Service team will be monitoring all questions on this thread.


I would usually ask a Sephora Beauty Adviser what to buy for the Spring Savings Event. Where can I get shopping advice as I build my basket? 

There’s a thread for that! Please visit this post to get advice from unbiased Sephora shoppers who can help you decide what to pick up during the sale: Spring Savings Event 2021 Shopping Advice Thread: What’s in Your Basket? 


Where can I shop?

You can shop in any open store and online in the US and Canada and in any open Sephora inside JCPenney stores. Don’t forget, your Spring Savings Event and Sephora Collection discounts are both eligible on Buy Online, Pick Up In Store orders!


How many times can I use my discount?

As many times you’d like! Our Spring Savings Event is unlimited use in store and online—just use code OMGSPRING. The same applies to our Sephora Collection 30% off, which does not require a code.


Speaking of which, what’s my online code again?

Regardless of which tier you are, your Spring Savings Event code is OMGSPRING. No code is needed for the Sephora Collection 30% off discount—just make sure you’re logged in to your Beauty Insider account.


Can I combine my Rouge Reward, my Credit Card Reward, or my Credit Card first purchase discount with the Spring Savings Event or Sephora Collection discount?

You will not be able to combine the Spring Savings Event discount with Rouge Reward, Credit Card Rewards, or Credit Card first purchase discount. However, you will be able to combine your Rouge Reward, Credit Card Rewards, or Credit Card first purchase discount with your Sephora Collection 30% off discount. Credit Card Rewards are available in the US only.


I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the Spring Savings Event discount now?

Yes. You can choose to use your Spring Savings Event discount now and save your Credit Card 15% off first purchase discount for later, but don’t forget to use your Credit Card 15% off promotion within 30 days of being approved. And you will still earn 4% back on your Spring Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa Card to make your Sephora purchase!


Is the Sephora Credit Card Program available in Canada?

The Sephora Credit Card Program is currently available in the US, and you must have a US address to apply for a card. We do not offer the Sephora Credit Card Program in Canada, and Credit Card Rewards cannot be redeemed in Sephora Canada stores. The Sephora Credit Card cannot be used to make purchases in Sephora Canada stores or on The Sephora Visa Credit Cards will earn 1% back in rewards on purchases made at Sephora Canada stores and anywhere else Visa is accepted.


How do I earn 2x Credit Card Rewards during the Spring Savings Event?

For a limited time, earn 2x in Credit Card Rewards when you make a purchase on your Sephora credit card at Sephora Stores or Sephora Online only. Valid 4/9 - 4/19/21.


What does earning 2X Credit Card Rewards mean?

Cardmembers who make a purchase during the Spring Savings Event earn 8% back ($10 for every $125 spent) in Sephora Credit Card Rewards. Offer is exclusive to Sephora Visa® or Sephora credit card holders enrolled in the Sephora Credit Card Rewards program.


Do I have to be a Sephora Credit Cardmember to earn 2X Rewards when shopping the Spring Savings Event?

Yes, you have to have a Sephora Credit Card to earn 2X rewards on Sephora purchases made with the card from 4/9 – 4/19/21. To apply for Sephora Credit Card, visit your nearest Sephora store to apply or you can also apply on your mobile devise with the Sephora App or Online at


When will I see the 2x Credit Card Reward available in my account from shopping?

The Bonus Rewards may take up to two billing cycles to add to your account. Credit Card rewards can be viewed in the Comenity Account Center, on in your profile or within your billing statement


Where is the Spring Savings Event and Sephora Collection discount valid?

Both promotions are valid on merchandise purchases made in Sephora US stores, Sephora Canada stores, Sephora inside JCPenney stores, and on and The offer is not valid on, Instacart, or Instagram Shopping.


What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Applicable Beauty Insider status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.


Are there only going to be two seasonal savings events this year?

Our Beauty Insider program is offering one Spring and one Holiday seasonal savings event this year. We like to reward our clients with extra savings, so keep an eye on Community and sign up for our emails so you get the latest news on our upcoming savings opportunities.


How can I get my order faster instead of waiting for it to ship? 

You can Buy Online, Pick Up In Store! Visit for more details and information on how it works.


If I buy online and pick up my order within five days in store, but after the Spring Savings Event is over, do I still get my discount? 

Yes! As long as you complete your purchase no later than Monday, April 19, and pick it up within your five-day window, you’ll receive your respective Beauty Insider discount on your Buy Online, Pick Up In Store order.

Re: Spring Savings Event 2021 FAQs

I really missed the sale by one day, decided I didn't need anything then ran out of my favorite cleanser today and had to order it 🤡

Re: Spring Savings Event 2021 FAQs

Just went to the Sephora at Irvine Spectrum to see what they had and was greeted by Sephora associate named Katie who was super helpful in answering my questions of items I was looking for. If you are looking for the Melt cream blushes they only had 3 colors in stock. They also had the Mary Jane palette. 



Re: Spring Savings Event 2021 FAQs

Hi I signed up for email notifications for the restock of the dyson airwrap but never received an email or notification when it did restock yesterday. Why is that @SephoraBIC ?

Re: Spring Savings Event 2021 FAQs

Hi. Same thing happened for me. Out of stock at 9am PST 4/9. Signed up for email updates on both the special edition and regular at that point. No emails, though does appear a restock occurred. Based in CA. Don’t have the time to regularly check back as others are doing. A bit confused on this being included in the sale if there is such a challenge with follow through. I would have bought last week if I hadn’t gotten the mailing noting Dyson was included. Given it’s not a new item and it’s “hot”, would have thought that would be accounted for? Holding the rest of my order waiting on this is inconvenient and a bit frustrating. An efficient suggestion for recourse would be welcome, I’m sure for others also. Thx

Re: Spring Savings Event 2021 FAQs

Hi @Foleyca,


I'm sorry for the difficulty with purchasing this item during the promotion as it seems to be extremely popular among our clients. I regret that we don't have additional details about when it will become available again, but I'll be happy to check on your email settings and I'll send you a message shortly. 


Warm regards,


Re: Spring Savings Event 2021 FAQs

HI @ddotoro,


I'm going to send you a PM to request for more information.




Re: Spring Savings Event 2021 FAQs

I would like a DM too. I had this in my Cart and purchased and was told it was out of stock. I would like to purchase it. 

Re: Spring Savings Event 2021 FAQs

Hi @veronicabruner,


My apologies for the trouble! This item is currently out of stock. Please sign up for email alerts to be notified once it's available. 


Warm regards,

Re: Spring Savings Event 2021 FAQs

Getting some organization items for storing my makeup. 👍

Re: Spring Savings Event 2021 FAQs

Why is there no in store pick up?  With every single item, I have selected "Buy online and pick up in store" and get the message "out of stock".  Unless my store is suddenly empty, that's not true.  

Re: Spring Savings Event 2021 FAQs

Hi @BabyFish,


I'm sorry to hear that! I will send you a private message to further assist.




Re: Spring Savings Event 2021 FAQs

What are you guys ordering?

Re: Spring Savings Event 2021 FAQs

Some Danessa Myricks color fixes, some melt and tower 28 cream blushes, a Rare Beauty brush, some Tower 28 lip glosses, and the Melt Mary Jane palette. I placed two orders yesterday and I'm still waiting for them to ship. I'm impatient 😂

Re: Spring Savings Event 2021 FAQs

Charlotte Tilbury brow products, Sephora collection lip brushes and microsmooth powder, and an Hermès perfume coffret. (Changed my mind; Tower 28 shimmer-free balm and Fenty eaze drop instead).

Re: Spring Savings Event 2021 FAQs



I am a little confused. I am a VIB member and I have never shopped this before, I know shocker ! I would like to shop the sale this year but I am a little confused on the discount, is it 15% off each item or is it 15% off the whole order ?


Thank you !

Re: Spring Savings Event 2021 FAQs

It's the same either way, @Melanie18🙂

Re: Spring Savings Event 2021 FAQs

@Melanie18 15% off total purchase 

Re: Spring Savings Event 2021 FAQs

Thank you ! 

Re: Spring Savings Event 2021 FAQs

You do realize it's the same thing?  

Re: Spring Savings Event 2021 FAQs



I placed two orders, last night and earlier today. I noticed that my order from this morning was already shipped but not the one from last night. I would appreciate if that can be shipped soon as I need a couple of items in there (products I already ran out of 😅 and no time to go to the store). Thank you!

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