Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results forย 
Search instead forย 
Did you mean:ย 
Post in Customer Support

Samples

Why do I never receive samples???? My last order I received 0 it of 3 samples I requested and I only received the free gift but no samples. I order from Sephora once a month and every month Iโ€™m having to call regarding this. Itโ€™s been happening since November. This time I didnโ€™t call Sephora but will address it online so that all will see and hopefully something will be done about this. 

Re: Samples

Hi @olna1,

 

I'm so sorry to hear you're missing samples! We're currently aware of our samples issue and we hope to resolve it soon. I'll be sending you a private message shortly to assist. ๐Ÿ™‚

 

Best Regards,


โค๏ธ Raquel 

Conversation Stats
  • 1 reply
  • 196 views
  • 0 Hearts Given
  • 2 Contributors
testing