Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support


Why do I never receive samples???? My last order I received 0 it of 3 samples I requested and I only received the free gift but no samples. I order from Sephora once a month and every month I’m having to call regarding this. It’s been happening since November. This time I didn’t call Sephora but will address it online so that all will see and hopefully something will be done about this. 

Re: Samples

Hi @olna1,


I'm so sorry to hear you're missing samples! We're currently aware of our samples issue and we hope to resolve it soon. I'll be sending you a private message shortly to assist. 🙂


Best Regards,

❤️ Raquel 

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors