Redeem scent certificate online

[caroline96]

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

[Nate1101]

Facts!!! Im having the exact same problem, I bought my sample in November and still haven’t redeemed it yet…

[LaurieBT]

Hi @Nate1101,

My apologies! You would enter the promo code in the "Promotions" section at checkout. It does not go in the gift card section.

Best regards,

Laurie

[stacey2277]

I am also having issues entering the certificate number.

[DaneeBT]

@stacey2277 I will send you a PM to assist!

[ninayp]

hi i don’t know how to redeem my certificate online and the stores don’t have the perfume please help

[DaneeBT]

@ninayp There will be a code toward the bottom of the voucher that will typically start with "U-" and you'll enter that in the promo code section at checkout! If you're still having trouble, please send me a private message. Thank you!

[oliviaglum]

I just tried to redeem mine as well and am getting errors. Can someone please help?

[keelybt]

@oliviaglum I will send you a PM. 

[Brendoooo]

I am having a similar issue, when entering my code to redeem at checkout it says the code is invalid. What should I do?

[LaurieBT]

Hi @Brendoooo,

I'm happy to assist and I'll send you a message shortly.

Best,

Laurie 

[Nick2024]

I am also having this same problem, an error keeps telling me that my promo code doesnt exist. Can someone help me with this?

[LaurieBT]

Hi @Nick2024,

I'll send you a message to assist!

Best regards,

Laurie 

[jojo555593]

Im having trouble as well, tried entering multiple different things as the code and they’re all invalid. Please help 

[DaneeBT]

@jojo555593 sorry to hear that. I'm sending you a PM! 

[Tyler11]

Hello,

I am also having the same issue. When I add the code to the promo box, it tells me that the number is not valid. Also, I do not have a PIN for the scent certificate. Has anyone found the answer?

[keelybt]

@Tyler11 There is no pin for the scent certificate. It should be entered in the promo code box at checkout. I will send you a PM. 

[JessRo723]

Having the same issue…it won’t let me redeem my fragrance promo code when I check out. 

[fernandamaria]

I’m having the same issue. I’ve tried putting the code in my basket and at checkout and yes it’s the correct item. 

[DaneeBT]

Hi @fernandamaria I'll send you a PM.

[Kobearto]

Hello I need help with my code I’ve entered it multiple time and it says the code does now exist.  

[DaneeBT]

Hi @Kobearto oh no! I'll send you a PM.