Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

hi i don’t know how to redeem my certificate online and the stores don’t have the perfume please help

Re: Redeem scent certificate online

@ninayp There will be a code toward the bottom of the voucher that will typically start with "U-" and you'll enter that in the promo code section at checkout! If you're still having trouble, please send me a private message. Thank you!

Re: Redeem scent certificate online

I just tried to redeem mine as well and am getting errors. Can someone please help?

Re: Redeem scent certificate online

@oliviaglum I will send you a PM. 

Re: Redeem scent certificate online

I am having a similar issue, when entering my code to redeem at checkout it says the code is invalid. What should I do?

Re: Redeem scent certificate online

Hi @Brendoooo,

 

I'm happy to assist and I'll send you a message shortly.

 

Best,

Laurie 

Re: Redeem scent certificate online

I am also having this same problem, an error keeps telling me that my promo code doesnt exist. Can someone help me with this?

Re: Redeem scent certificate online

Hi @Nick2024,

 

I'll send you a message to assist!

 

Best regards,

Laurie 

Re: Redeem scent certificate online

Im having trouble as well, tried entering multiple different things as the code and they’re all invalid. Please help 

Re: Redeem scent certificate online

@jojo555593 sorry to hear that. I'm sending you a PM! 

Re: Redeem scent certificate online

Hello,

 

I am also having the same issue. When I add the code to the promo box, it tells me that the number is not valid. Also, I do not have a PIN for the scent certificate. Has anyone found the answer?

Re: Redeem scent certificate online

@Tyler11 There is no pin for the scent certificate. It should be entered in the promo code box at checkout. I will send you a PM. 

Re: Redeem scent certificate online

Having the same issue…it won’t let me redeem my fragrance promo code when I check out. 

Re: Redeem scent certificate online

I’m having the same issue. I’ve tried putting the code in my basket and at checkout and yes it’s the correct item. 

Re: Redeem scent certificate online

Hi @fernandamaria I'll send you a PM.

Re: Redeem scent certificate online

Hello I need help with my code I’ve entered it multiple time and it says the code does now exist.  

Re: Redeem scent certificate online

Hi @Kobearto oh no! I'll send you a PM.

Re: Redeem scent certificate online

i’m having the same issue

Re: Redeem scent certificate online

@Ugochicharisma I'll send you a PM! 

Re: Redeem scent certificate online

trying to redeem a scent certificate online

Re: Redeem scent certificate online

THE "I' IS A 1!!! 

THIS WAS A GAME CHANGER

1 Reply
testing