Redeem scent certificate online

[caroline96]

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

[fernandamaria]

I’m having the same issue. I’ve tried putting the code in my basket and at checkout and yes it’s the correct item. 

[DaneeBT]

Hi @fernandamaria I'll send you a PM.

[Kobearto]

Hello I need help with my code I’ve entered it multiple time and it says the code does now exist.  

[DaneeBT]

Hi @Kobearto oh no! I'll send you a PM.

[Ugochicharisma]

i’m having the same issue

[DaneeBT]

@Ugochicharisma I'll send you a PM! 

[Austin187]

trying to redeem a scent certificate online

[alanadoesit]

THE "I' IS A 1!!! 

THIS WAS A GAME CHANGER

[DaneeBT]

Hi @Austin187 Simply add the featured fragrance to your basket. Then, on the last page of checkout, you'll enter the promo code under the promo code section. (The promo code is listed on your voucher!) If you need additional assistance, please send me a PM.

[janneth24345]

Hello ! How can I place my order if is not giving any options to put voucher # ? 

[DaneeBT]

Hi @janneth24345 The voucher code can be entered in the "promo code" section on the first page of checkout or on the last page of checkout! 

[charlottemoos]

I am also experiencing the same thing, I can’t use my scent certificate code. I’ve tried everything it just won’t work

[keelybt]

@charlottemoos I'm sorry to hear that! I will send you a PM to help. 

[monerosee]

Where in the package is the scent certificate code? I been carrying around the card with the pictures of the scents on it thinking that was it and it’s not smh.i hope I didn’t throw it away.are all the codes the same? 

[LaurieBT]

Hi @monerosee,

My apologies, it's a card inside the package with a promo code printed on it. The promo codes are unique. Regretfully we're unable to replace the vouchers if they are lost, stolen, or damaged. If you're able to find it and need assistance redeeming your fragrance, please let us know and we will be happy to help!

Warm regards,

Laurie

[kimberlieeann]

I got this for Christmas and I cannot find the voucher. Can you help? 

[DaneeBT]

Hi @kimberlieeann Regretfully, the voucher cannot be replaced if lost or stolen. I'm so sorry about that!

[neggy08]

I don't know how to redeem my certificate for the perfume scents 

[keelybt]

@neggy08 To redeem your scent certificate, please add the eligible fragrance to your basket and enter the promo barcode in the promo box at checkout. 

[Gaby510]

I’m trying and not sure how to do it

[keelybt]

@Gaby510 You should add the fragrance you want to redeem to your basket and then add the certificate promo in the promo code box at checkout.