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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

I am having the same issue when trying to redeem my scent certificate with the Sephora Favorites Perfume scent certificate. I have tried multiple renditions of the code and nothing seems to work. Thank you!

Re: Redeem scent certificate online

@adventurerider I will send you a PM to help. 

Re: Redeem scent certificate online

Hi there,

 

I am having the same issue when trying to redeem my scent certificate with the Sephora Favorites Perfume sampler. I have tried multiple renditions of the code and nothing seems to work. I see others are having the same issue, please help. Thank you!

Re: Redeem scent certificate online

@karleyf I will send you a PM to help. 

Re: Redeem scent certificate online

I'm having the same issue as well! The code is not listed or highlighted anywhere on the card, but it is mentioned several times in the instructions for redeeming a featured fragrance. This is confusing, this is disappointing, and I am frustrated because it is my birthday and I have to write a forum post at 12:10 am (EST) in order to get a single bottle of cologne.

Re: Redeem scent certificate online

Hi @@zamuel2

 

I will send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hi,

I have also just received my Cologne Sampler Scent Certificate and are also having trouble finding or redeeming the code for my cologne @LaurieBT so if you could help that would be appreciated

Re: Redeem scent certificate online

Hi @shua3080,

 

I'm happy to help! I'll send you a message.

 

Best,

Laurie

Re: Redeem scent certificate online

Hi! I too can not find the promo code to get my perfume. 

Re: Redeem scent certificate online

@sammarck I will send you a PM to help. 

Re: Redeem scent certificate online

Hello. I am trying to redeem a scent certificate that came in a luxe box and cannot figure it out either.

Re: Redeem scent certificate online

@annajoyc I will send you a PM to help. 

Re: Redeem scent certificate online

Hi!

I am having the same problem redeeming my scent certificate. i’ve tried all the variations including using a 1 instead of an I, and no luck. Unfortunately, I live too far away to go in store. 

Re: Redeem scent certificate online

Hi @MeghanSamii,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best,

Laurie

Re: Redeem scent certificate online

may you help me aswell? i dont live anywhere close to a store and i’m struggling to redeem it 

Re: Redeem scent certificate online

Hi @Okyro

 

A common issue is that the number 1 looks like the letter I. If switching that does not work, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you.

 

Regards,

Danee

Re: Redeem scent certificate online

Thank you! I appreciate it! 😊

Re: Redeem scent certificate online

Hello,

 

i’ve been recently gifted one of these mens samplers, but I am having trouble redeeming the fragrance I chose. I can’t seem to find my promo code. The scent certificate says “enter the one-time use promotional code that is included in your Scent Certificate in the ‘promo or reward code’ box.” I cannot find a box with such label, there were two sticker boxes in which I removed thinking the code was under, but when I removed the stickers the content under them are unrecognizable. I just hope that wasn’t the code, because if it was that is really big flaw on the certificate.

Re: Redeem scent certificate online

I am having this same problem.  There is no promo code to enter, only a "certificate promo barcode" that looks like it can only be used in store.  Thank you.

Re: Redeem scent certificate online

I’m having this exact same issue.

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