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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

@khachikian  I will send you a PM to help. 

Re: Redeem scent certificate online

Hi I am having this issue as well. I have tried entering the I as a 1 and it still doesn’t work

Re: Redeem scent certificate online

Hi @thao0319 Sorry to hear that. I'll send you a PM.

Re: Redeem scent certificate online

Hi I am having this issue as well. I have tried entering the I as a 1 and it still doesn’t work.

Re: Redeem scent certificate online

HI @Trevor189 I'll send you a  PM to help!

Re: Redeem scent certificate online

Hi - Can someone please help me redeem my scent certificate online? I’ve tried manually typing it (attempted all combinations of 1 and I and 0 and O as well). I’ve read that this is a common issue which hopefully someone can help resolve… thanks!

Re: Redeem scent certificate online

Hi! I am having the same issue. 

 

I tried "1" and "U" in front. Can someone help please? 

Re: Redeem scent certificate online

Hi @ambersing11 

 

Sorry to hear that! I'll send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hello, I am also having this issue when trying to redeem my scent certificate with the Sephora in Promo or Reward Code section

Re: Redeem scent certificate online

Hi @Bhavya01,

 

I'm sorry to hear this! The number 1 is often mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. Please enter it into the Promo Code section at checkout. If that doesn't work and you still need any assistance please let us know. Thank you!

 

Best,

Laurie

Re: Redeem scent certificate online

Hello @LaurieBT. I tried with both I and number 1, it didn't work. 

 

Regards,

Bhavya

Re: Redeem scent certificate online

Thanks for confirming, @Bhavya01! I'll send you a message to help.

 

Best,

Laurie

Re: Redeem scent certificate online

I, too, am having the same problem. Would you send me the info as well? Thank you! 

Re: Redeem scent certificate online

Hi @Trish2035 

 

A common issue is that the number 1 looks like the letter I. Additionally, the code is listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

 

Regards,

Danee

Re: Redeem scent certificate online

Thank you for your reply. There is no 'u' on the certificate. The barcode has an '8' before and after.  Any other suggestions before I send a pic? Thank you.

Re: Redeem scent certificate online

@Trish2035 I will send you a PM to further assist.

Re: Redeem scent certificate online

I am also having this problem. I’m trying to purchase the perfume on my phone and the keyboard that pops up when I try to enter my code only has numbers on it, however my code has letters in it so I can’t enter the code. This is a mess!

Re: Redeem scent certificate online

I believe i’m also having this problem 

Re: Redeem scent certificate online

Hi @AlexFlow2004,

 

I'm sorry for the trouble! Often times, the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. If that doesn't work and you still need any assistance please let us know. Thank you!

 

Best,

Laurie

Re: Redeem scent certificate online

@Madeira2000 I'm sorry to hear that you are having difficulty. If you aren't able to switch the keyboard on your phone, I would recommend trying it on a different device. 

Re: Redeem scent certificate online

I typed the code in a note and pasted it, however it asked for a pin and there isn’t a pin on the card. (I see other people had this problem.) So I gave up on this and just bought the perfume. I live near a store so I’ll return it and repurchase with the certificate. Clearly this process needs to be improved so it’s more user friendly!

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