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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
Iโ€™m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesnโ€™t have a pin so I couldnโ€™t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

Iโ€™m having trouble with this also 

Re: Redeem scent certificate online

Hi @andyphom,

 

My apologies! The number 1 is often mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. I'll send you a message shortly to follow up. Thank you!

 

Best,

Laurie

Re: Redeem scent certificate online

Hello! I'm also having this problem, can someone please help me redeem my scent certificate?

Re: Redeem scent certificate online

@gracemarijkee I will send you a PM to help. 

Re: Redeem scent certificate online

Hey. Iโ€™m having the same problem. Can you help me please?

Re: Redeem scent certificate online

@xrtifi I will send you a PM to help. 

Re: Redeem scent certificate online

Hello! I'm also having this issue! Mine is alphanumeric and I cannot get the code to work...

Re: Redeem scent certificate online

@krslo I will send you a PM to help. 

Re: Redeem scent certificate online

Hi - Can someone please help me redeem my scent certificate online? Iโ€™ve tried manually typing it (attempted all combinations of 1 and I and 0 and O as well). Iโ€™ve read that this is a common issue which hopefully someone can help resolveโ€ฆ thanks!

Re: Redeem scent certificate online

Hi @awick24 

I'll send you a PM to assist!

 

Regards,

Danee

Re: Redeem scent certificate online

Hi, could you PM me for assistance too please? Thanks! 

Re: Redeem scent certificate online

@khachikian  I will send you a PM to help. 

Re: Redeem scent certificate online

Hi I am having this issue as well. I have tried entering the I as a 1 and it still doesnโ€™t work

Re: Redeem scent certificate online

Hi @thao0319 Sorry to hear that. I'll send you a PM.

Re: Redeem scent certificate online

Hi I am having this issue as well. I have tried entering the I as a 1 and it still doesnโ€™t work.

Re: Redeem scent certificate online

HI @Trevor189 I'll send you a  PM to help!

Re: Redeem scent certificate online

Hi - Can someone please help me redeem my scent certificate online? Iโ€™ve tried manually typing it (attempted all combinations of 1 and I and 0 and O as well). Iโ€™ve read that this is a common issue which hopefully someone can help resolveโ€ฆ thanks!

Re: Redeem scent certificate online

Hi! I am having the same issue. 

 

I tried "1" and "U" in front. Can someone help please? 

Re: Redeem scent certificate online

Hi @ambersing11 

 

Sorry to hear that! I'll send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hello, I am also having this issue when trying to redeem my scent certificate with the Sephora in Promo or Reward Code section

Re: Redeem scent certificate online

Hi @Bhavya01,

 

I'm sorry to hear this! The number 1 is often mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. Please enter it into the Promo Code section at checkout. If that doesn't work and you still need any assistance please let us know. Thank you!

 

Best,

Laurie

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