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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

@sevenladders I will send you a PM to help. 

Re: Redeem scent certificate online

I am having the same problem. Can anyone help?? Thank you!

Re: Redeem scent certificate online

Hi @BrittanyAN

 

I'm sorry for the trouble you're having! The code should start with the letter U and should be located underneath of a barcode.

 

Please also note that a common issue is that the number 1 looks like the letter I.

 

If you're still having trouble, please send me a private message with a clear photo of your voucher so I can further assist. Thanks!


Regards,

Danee

Re: Redeem scent certificate online

I’m having the same issue. Can anyone help me? 
Thanks 

Re: Redeem scent certificate online

I also can’t figure out how to redeem my scent certificate, does anyone know what to do?

Re: Redeem scent certificate online

@CeCeh720 I will send you a PM to help. 

Re: Redeem scent certificate online

@rgill24 I will send you a PM to help. 

Re: Redeem scent certificate online

Hello, I am also having an issue redeeming my perfume code from a Favorites box. Can anyone assist me? Thanks.

Re: Redeem scent certificate online

Hi @anna1349

 

I will send you a PM to assist!


Regards,

Danee

Re: Redeem scent certificate online

I am having the same issue, my certificate doesnt have any 1s or Is in it either.  

Re: Redeem scent certificate online

Hi @cleds

 

I will send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hello, I am also having this issue when trying to redeem my scent certificate with the Sephora Favorites Perfume scent certificate.

Re: Redeem scent certificate online

@AJ1998 I will send you a PM to help. 

Re: Redeem scent certificate online

I am having the same issue when trying to redeem my scent certificate with the Sephora Favorites Perfume scent certificate. I have tried multiple renditions of the code and nothing seems to work. Thank you!

Re: Redeem scent certificate online

@adventurerider I will send you a PM to help. 

Re: Redeem scent certificate online

Hi there,

 

I am having the same issue when trying to redeem my scent certificate with the Sephora Favorites Perfume sampler. I have tried multiple renditions of the code and nothing seems to work. I see others are having the same issue, please help. Thank you!

Re: Redeem scent certificate online

@karleyf I will send you a PM to help. 

Re: Redeem scent certificate online

I'm having the same issue as well! The code is not listed or highlighted anywhere on the card, but it is mentioned several times in the instructions for redeeming a featured fragrance. This is confusing, this is disappointing, and I am frustrated because it is my birthday and I have to write a forum post at 12:10 am (EST) in order to get a single bottle of cologne.

Re: Redeem scent certificate online

Hi @@zamuel2

 

I will send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hi,

I have also just received my Cologne Sampler Scent Certificate and are also having trouble finding or redeeming the code for my cologne @LaurieBT so if you could help that would be appreciated

Re: Redeem scent certificate online

Hi @shua3080,

 

I'm happy to help! I'll send you a message.

 

Best,

Laurie

160 Replies
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