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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

Hi. I'm having the same issue redeeming my scent certificate. I have tried with 1's and I's and 0's and O's.

 

Thanks!
Robby

Re: Redeem scent certificate online

@RobbyR2 I will send you a PM to help. 

Re: Redeem scent certificate online

Hi, I cant redeem my certificate online either. My code has no 1’s or 0’s or I’s or O’s. I have tried with and without the U in the front as well

Re: Redeem scent certificate online

Hi @gianna0301 Sorry to hear that! I'm sending you a PM.

Re: Redeem scent certificate online

Hi,

 

I am having trouble redeeming this as well. Can someone help?

Re: Redeem scent certificate online

Hi @Ag324

 

A common issue is that the number 1 looks like the letter I. Additionally, the code is usually listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

 

Regards,

Danee

Re: Redeem scent certificate online

I’m having trouble with this also 

Re: Redeem scent certificate online

Hi @andyphom,

 

My apologies! The number 1 is often mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. I'll send you a message shortly to follow up. Thank you!

 

Best,

Laurie

Re: Redeem scent certificate online

Hello! I'm also having this problem, can someone please help me redeem my scent certificate?

Re: Redeem scent certificate online

@gracemarijkee I will send you a PM to help. 

Re: Redeem scent certificate online

Hey. I’m having the same problem. Can you help me please?

Re: Redeem scent certificate online

@xrtifi I will send you a PM to help. 

Re: Redeem scent certificate online

Hello! I'm also having this issue! Mine is alphanumeric and I cannot get the code to work...

Re: Redeem scent certificate online

@krslo I will send you a PM to help. 

Re: Redeem scent certificate online

Hi - Can someone please help me redeem my scent certificate online? I’ve tried manually typing it (attempted all combinations of 1 and I and 0 and O as well). I’ve read that this is a common issue which hopefully someone can help resolve… thanks!

Re: Redeem scent certificate online

Hi @awick24 

I'll send you a PM to assist!

 

Regards,

Danee

Re: Redeem scent certificate online

Hi, could you PM me for assistance too please? Thanks! 

Re: Redeem scent certificate online

@khachikian  I will send you a PM to help. 

Re: Redeem scent certificate online

Hi I am having this issue as well. I have tried entering the I as a 1 and it still doesn’t work

Re: Redeem scent certificate online

Hi @thao0319 Sorry to hear that. I'll send you a PM.

Re: Redeem scent certificate online

Hi I am having this issue as well. I have tried entering the I as a 1 and it still doesn’t work.

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