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199,743 Posts
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No longer will my family be shopping at Sephora until…
My whole family loves Sephora, but my wife and I decided we will no
longer be spending a single penny there, along with her telling all her
friends to no longer shop at Sephora until Sephora drops the...
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Oribe Bonus Points
Hello, I recently made an online order for some Oribe products and
believe I might have forgotten to add in the 4x points code. Would it be
possible to manually add in these bonus points or for me to ...
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removing emails from account
Hi there, I have various emails linked to my account but only want to
keep my main email. Can you please help? Thanks!Stefany
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Returns/Refunds
I had a terrible experience with Sephora and will never buy from here
again. When i received my package, i noticed the products (heat protect
and dry shampoo) that were supposed to come with it, didn'...
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Re: Returns/Refunds
@Ncgirl5786 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-46...
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Re: Returns/Refunds
I spent almost 2 hours today on the phone.... that was the conclusion,
no refund
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Racism and Humiliation at Sout Center Mall Canada
I am writing to formally report an unpleasant and unprofessional
experience I had at South Center Mall Sephora on Sunday August 24, 2025I
had placed an online order for curbside pickup, but when I arr...
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Re: Racism and Humiliation at Sout Center Mall Canada
@xop9987 I'm so sorry to hear about this experience and we will be happy
to escalate this to our retail division so it can be reviewed further.
It looks like your private messages are currently turned...
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Beware of OnTrac Delivery!
I placed a $200+ order online in two separate orders which was supposed
to be delivered on 8/19. I was watching my notifications to make sure I
grabbed it when it was delivered but got a delayed deliv...
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Re: Beware of OnTrac Delivery!
@g3nuh I'm so sorry to hear about your order experience! I understand
this is frustrating and I will share your feedback with the appropriate
teams. Additionally, it looks like your private messages a...
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Never get my samples
I usually order on Sephora online and for atleast the past few orders, I
never get my samples. The most recent order, I only got 1 samples and
none before that. why is that? #samples
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Re: Never get my samples
@jg1490 Sorry to hear that! It looks like your private messages are
turned off. You can adjust your preferences in your Community settings
(on the browser only, not the app). Please send me a private ...
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EGift Card - 6 Digit PIN
I have an online gift card that says it can be used online but the gift
card number seems to have excess characters and only a 6 digit PIN code.
Not sure what to do.
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Re: EGift Card - 6 Digit PIN
@Paups Sorry to hear that! In order to redeem the gift card online, you
must have the 16 digit gift card number along with the 8 digit pin
number. You should still be able to redeem your gift card in store!
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Lost Points
Hi, I have purchased a Sephora collection item when there was a 5X
points offer. But I have not received the points yet. I had the
promotion coupon while I made the purchase. Please double check on that.
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Re: Lost Points
@taiyeba If you're referring to your purchase made on 8/21, I see that
the bonus points were credited to your Beauty Bank. Please note that the
base points are credited separately from the bonus points!
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E bill instead
I got an email stating that u can choose to get ebill instead of mail.
However, where on earth do i find the option?why send us the notice.
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Re: E bill instead
@lilaclily, thank you for reaching out! Could you please provide more
details about the e-bill you're referring to? Is this in regards to a
Sephora Credit Card bill? If so, you can access your account...
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Perfume scent voucher
Hi, I have a perfume scent voucher from two years ago that I just found.
It says it is only redeemable at Sephora inside JCPenney. On two
occasions I tried to redeem it for one specific scent from the...
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Re: Perfume scent voucher
I’m having the same problem as well! I just found the voucher and now
there are no Sephora’s in JCpenny
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Re: Perfume scent voucher
@Kurostudy Oh no! It looks like your private messages are turned off.
You can adjust your preferences in your Community settings (on the
browser only, not the app). Please send me a private message wi...
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Re: Perfume scent voucher
I’m in the same boat. Unable to redeem my SiJCP scent certificate.
Help!!
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Re: Perfume scent voucher
Hi @zaihil, I'll send you a message shortly so I can look into this
further. Best regards, Laurie
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Re: Perfume scent voucher
Can I also get help on the same issue. I have a cologne voucher that I’d
like to redeem. Thank you.
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Re: Perfume scent voucher
@rahuldesai I'm sorry to hear that you are having trouble. It looks like
I'm unable to send you a PM. Please contact us by phone at 1-877-SEPHORA
or by chat here>https://www.sephora.com/beauty/custome...
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Re: Perfume scent voucher
Can you pls help me with same issue. I have a scent voucher that I’d
like to redeem if possible?
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Question if returning process
Spoiler (Highlight to read) Hey, I was wondering when return a product
this has to be returned to the exact location I bought it from?
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Re: Question if returning process
@Emilycuellar You do not have to return the item to the exact Sephora
location where it was purchased. However, please note, if your item was
originally purchased at a Sephora at Kohl's location, it c...
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Time to boycott Sephora
If Sephora does not drop Huda Beauty, then our family is done with
shopping there. Huda Beauty stands for hate and division, not quality
products. When Sephora cannot understand right from wrong, then...
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Re: Time to boycott Sephora
That is not what Huda Kattan is doing! She is spreading false and
dangerous misinformation about Israel and Jews. It’s outrageous!
Palestinian Muslims visit the worst violence on Israel since the Holo...
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Why are you ignoring the matter with Huda Beauty
Whether you decide to keep her or drop her, we deserve to hear from you
on the matter. Many people have reached out to you from both sides of
the matter and all we get is silence. Please stop ostriching and take a
stance.
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