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201,159 Posts
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Wrong reward order received
Hi there, I redeemed a 2000-point reward for a damaged hair duo, but
unfortunately, I received something else instead. I tried calling and
chatting with customer service, but it took an incredibly lon...
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Same-Day Delivery Marked Delivered — But Not Received and no help!
Really hoping someone from Sephora can help or advise.I placed a
same-day delivery order which was marked as delivered, but I never
received it. Customer service shared the courier image, however it o...
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1 Reply
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Re: Same-Day Delivery Marked Delivered — But Not Received and no help!
@BlushKitty I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number. You can adjust your account settings (the gea...
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Sephora gift card empty
I received a physical gift card for my birthday. The giver didn’t
specify what was the amount but I think it’s something between $50 and
$100. When I went to the store, the gift card showed $0 balance...
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Help! Gift card is 14 digits
Hi! I received a giftcard over Christmas and it is a physical gift card.
I peeled off the back and the card # is 14 digits and the pin is 8
digits. The card is not damaged nor have the numbers rubbed ...
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Re: Help! Gift card is 14 digits
Did it ever get resolved???? I got a gift card too and it only has 14
digits and 8 numbers for the pin!!!
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Re: Help! Gift card is 14 digits
@JennyE24, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: Help! Gift card is 14 digits
I am having same issue. Got a gift card as a graduation present for my
niece and it had 14 digits only. Imagine my embarrassment when she came
and gave it to me saying it says GC is invalid. I have tr...
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Re: Help! Gift card is 14 digits
Hi! Did they ever resolve this for you? Just had the same thing happen
for my nieces communion.
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Re: Help! Gift card is 14 digits
@LSMagic001 I'm sorry to hear that! We should be able to locate the gift
card in our system with the first 12 digits. It looks like your private
messages are currently turned off. Please send me a pri...
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3 Replies
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Re: Help! Gift card is 14 digits
How do I send you a private message? Do you have a Sephora email id?
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Re: Help! Gift card is 14 digits
Can I please get a reply on this? It is this just a bot answer? How do I
contact you? I called and no answer, I goto the link site and there is
nowhere I can put in my issue.
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1 Reply
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Re: Help! Gift card is 14 digits
@LSMagic001 I'm sorry I missed your reply! You can adjust your account
settings (the gear icon) on a desktop or mobile web browser, not the app
to send me a private message. Please include your gift c...
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1 Reply
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Re: Help! Gift card is 14 digits
@Lel3 If you have the first 12 digits, we may be able to locate it in
our system. It looks like your private messages are currently turned
off. Please send me a private message with your gift card num...
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Re: Help! Gift card is 14 digits
Hi @MaddieTinaL14 I'll be happy to take a look! I'll send you a PM.
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Re: Help! Gift card is 14 digits
@bobabingsu I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-73...
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2 Replies
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Re: Help! Gift card is 14 digits
Hi, I'm also having an issue with a gift card with a 14-digit card
number and I have a 6-digit pin - can you help please?
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1 Reply
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Re: Help! Gift card is 14 digits
@davfer I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-46...
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Sephora Credit Card
I had a Sephora Credit Card and never used it. It was closed due to
inactivity. I would like to have one now. When I attempted to apply for
one it states that I have a card but when I call the custome...
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Re: Sephora Credit Card
Hi @CaliChik77, I'm sorry to hear this! I'll send you a message shortly.
Best, Laurie
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Re: Sephora Credit Card
Hi I Have The Same Issue, Can You Help Me Please 🙏😭? I tried To use my
credit card and it said account is close but when I re-apply it said I
already have one and when I login it says that I do have a credit
available, what can I do??
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6 Replies
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Re: Sephora Credit Card
I know this is an old thread, but I have the same problem. Can the card
be reopened?
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Re: Sephora Credit Card
@Tink0817 I would recommend contacting Comenity directly for further
assistance with this.
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Re: Sephora Credit Card
@beccaadellamars I'm so sorry to hear about this! Please contact
Comenity Capital Bank directly as they should have more insight into
this:1-866-841-5037 (Sephora Visa)1-866-864-7787 (Sephora Visa
Signature)1-866-702-9946 (Sephora Credit Card)
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Re: Sephora Credit Card
This does NOT work. The message says "if you are calling to reopen an
account closed by the bank, we are unable to assist you"
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Re: Sephora Credit Card
Hi @EimerMacOfficia, My apologies, I'll send you a message shortly. Best
regards, Laurie
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Faulty T3 single pass whirl curling wand - no box or receipt
Hi,I purchased the T3 Single Pass Whirl styling wand from Sephora and I
absolutely loved it! However, a few months back it stopped heating up.
It still turns on but it does not heat up. I kept thinkin...
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
I am also having the same issue - I found the receipt. Was anyone able
to get a refund or replacement?
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1 Reply
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
@Emilyinyyc If it has been over 30 days since purchase, I would
recommend contacting T3 directly for additional information about their
warranty.
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
Maybe try to return it when I did I got all my money back even tax >.<
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
Hello- bought the T3 single pass whirl curling wand from Sephora a few
gears ago and I’m having the same problem that others seem to have. It
turns on but won’t heat up and go to the blue zone. Ironic...
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
Has anyone received an answer on how to fix or replace the base to the
wand? I recently travel and since returning home it will turn on and
then the light is stuck on one dot but does not heat up. I h...
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
Hi @heatherb46 I'll send you a PM with more info!
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
My t3 base also stopped working it is brand new, less than 4 months old.
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
Also try to return they will give you all the money back bc, mine
stopped working to
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Re: Faulty T3 single pass whirl curling wand - no box or receipt
Hi @Deborah2727 Sorry to hear that! I just sent you a PM!
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