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200,680 Posts
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Donation Request
Hello,My name is Grace and I'm looking to collect donations for an
fundraising event for the LSO (Lariette Service Organization) in August.
We are a non-profit 501c organization and support the local ...
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Re: Donation Request
Hi @graciejoe, Thank you for reaching out! I'm so sorry that we're not
currently fulfilling donation requests including gift cards. To learn
more about Sephora's Community Engagement & Giving efforts ...
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Re: Donation Request
Good afternoon, I hope this message finds you well. I am writing on
behalf of Grace Academy to respectfully request an in-kind donation from
Sephora to support our middle school girls. Our students pa...
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Re: Donation Request
Hi @Danni5, thank you for sharing this with us and for the work you do
in your community. Although we're not fulfilling requests at this time,
we welcome you to learn more about Sephora's Community En...
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Former employee needing W2
I’m a former employee looking to see how to obtain my 2025 W2. I’ve
moved and wondering if I can have it emailed to me.
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Re: Former employee needing W2
@NeqO93, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like t...
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Credit Card Discount
Applied for the Sephora credit card to get the 25 percent off discount.
I got approved, got the card in the mail and activated it/set up the
online account. My Sephora app is not regestering that I h...
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Re: Credit Card Discount
Hey I went through this too but and ended up calling 6 differwnt
numbers. I never recieved any email or temporary card number to place my
order online. You are sold at checkout to apply to save some m...
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Re: Credit Card Discount
Hi @shnnonX, I'm sorry to hear this! Did you receive a notification from
Comenity Capital Bank upon approval of the credit card? If so, can you
please clarify if you've tried reaching out to them via the contact
information from the notification?
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W-2
My store closed in January 2025. My last two paychecks were issued in
2025. I have also moved. Sephora corporate can't even find me in the
system as a former employee. I worked at a FULL RETAIL locati...
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Re: W-2
@AJ29Ramon, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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No more recycling bins?
I’ve been to several Sephoras (Southern California) recently and none
have had their beauty recycling bins available. Is this being
discontinued or maybe now only available in certain stores? Thanks in
advance!
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Re: No more recycling bins?
Hi @OnMyWay2, thank you for reaching out! I'd recommend inquiring with
the stores directly for the latest updates about their recycling bin
availability.
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Re: Hydra facial
@Aman1990 We no longer offer HydraFacial services. However, we will
continue to offer waxing and makeup services provided by our very
talented and qualified Licensed Beauty Advisors.
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Latest Gift Card Fraud scam Victim
I called and spoke with Sephora's customer service to file a report over
the phone on Tuesday, Jan 13th 2026 after having been scammed into
buying three Sephora gift cards. I gave all the info to Seph...
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Re: Latest Gift Card Fraud scam Victim
A little follow up... Got online with chat support tonight. They claimed
they followed up on the 13th... except they never did. And yes - I
checked both Inbox and Spam folders. Sephora has no motivati...
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HELP. I dont know what to do
Hi everyone,I am feeling an insane amount of anxiety. My package was
dropped off at 1:11, I went out to get it and it was gone within the
hour. I messaged customer service but they are refusing to giv...
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Re: HELP. I dont know what to do
@ally2199, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Missing item in order
Hi there,I made multiple purchases and had 2 orders combined in one and
shipped together. However, I’m missing the item, the Glow Recipe
Blackberry Retinol Serum. Both orders show the same tracking nu...
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Re: Missing item in order
@AlexaBerky Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our...
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Re: Missing item in order
Sorry for the late reply, I’m unable to reply to your dm for some
reason. I’ve started one with you but the app/website keeps generating
an error when I try to reply, and I also couldn’t create a new ...
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Re: Missing item in order
Hi @AlexaBerky, I'm sorry for the trouble! As Keely is currently out of
the office, I've just sent you a private message to further assist.
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Change m
Spoiler (Highlight to read) Hi! I’d like to update the birthday on my
Sephora account because it’s incorrect. My account email is ---- and my
correct date of birth is 24/01 Thank you so much!
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Re: Change m
Hi @Nayacr24, we've updated this for you. You may need to sign out and
sign back in to see this update reflected. Please note, the email
address was removed from your post for security purposes. Thank you!
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sephora products
Hi there .... I understand your 30 return policy however , I am
inquiring on why your company does not back up your own line. Sephora
has denied me 2 x for attempting to exchange an eyeshadow stick ( ...
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Re: sephora products
Hi @KatP55, I'm sorry to hear about your experience! If there are any
issues with your items, we're happy to assist within our return policy
window. It looks like your private messages are turned off,...
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Sephora ift card scamg
In January 2025, my sister gave my daughter a $75 Sephora gift card for
her birthday. My daughter saved it for something special. Last week, we
checked the balance and confirmed that it still had $75 ...
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Re: Sephora ift card scamg
@JPDM, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like ...
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Re: Changing birthday
Hi @pri002, we've updated this for you. You may need to log out and log
back in to see this update reflected. Thank you!
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Re: Sephora credit card
Hi @hopearya, please contact Comenity Capital Bank directly with any
questions about your application status. Please call: • Sephora Visa
card: 866-841-5037• Sephora private label card (no Visa logo):
866-702-9946
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W2 form
I am a former employee and I’ve tried reaching out to Payroll MULTIPLE
TIMES for my W2 and my manager from my store won’t help so how can I get
my W2??? Plz help
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Re: W2 form
Hi I’m also a former Sephora employee and I’ve been unable to gain
access to Dayforce for my W2 forms
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Re: W2 form
@Roshcelle W2s are currently being mailed out. If you are at a different
address, please send me a private message with your registered email
address or you can contact Sephora privately through Faceb...
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Re: W2 form
Hi, I’m a former advisor too at a new address. I’m trying to access the
messages here via desktop version but I get an error every time I click
send message on your profile.
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Re: W2 form
Hi @NextTopModel, we're happy to help! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Re: W2 form
@misslissab I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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