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198,980 Posts
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Credit card visa
Hello, I got approved for the Sephora visa credit card about a week or
so ago and when I used it, it said visa as well. Well today I received
my card and it was a store credit card. Does anyone know w...
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Re: Credit card visa
@gracem1498 I'm sorry for the confusion! I would recommend reaching out
to Comenity directly for more information, as we do not have access to
your credit card account.
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WHATS UP WITH SUPPORT?????
SERIOUSLY, I’m so disappointed and upset!!!! EVERYTIME I order, you
NEVER give me the samples I ask for …. I’m so annoyed… plus I had a
order resent because of your poor postal service ( I’m not talki...
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Re: WHATS UP WITH SUPPORT?????
@mariejylem, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: WHATS UP WITH SUPPORT?????
Hi so the chat was unavailable for the adress you left me , also i
received a perfume sample broken and empty and i would like to know why
I can’t access my chat ?! Can you help ? Last thing is that i...
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Re: WHATS UP WITH SUPPORT?????
@mariejyle Our live chat can take a minute to update to available. If
you'd like to enable your private messages for assistance here, you can
adjust your account settings (the gear icon) on a desktop or mobile web
browser, not the app.
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Receipt Points
Does anyone know if i can redeem points from a receipt because i went in
today and got 2 items and i didnt scan on my phone due to bad wifi but i
have my receipt
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Re: Receipt Points
@xaria123, I received your message, but I'm unable to respond, as your
messages are currently off. You can adjust your messaging preferences in
your Community settings (on the browser only, not the ap...
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Re: Receipt Points
@xaria123, we're happy to assist! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Expiration of Products 6 Months After Purchase
I purchased some products from Sephora- a bit of a back up of sunscreen
that I tend to go through quite quickly. The items (on two different
occasions) were purchased in the latter half of 2024. I pur...
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Re: Expiration of Products 6 Months After Purchase
@Jeneille, I'm sorry to hear this! Thank you for reaching out to us. It
looks like your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser ...
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Unused Gift shows $0 balance
I received a $150 gift card that I never used. When I tried to use it
online, it showed a $0 balance. Customer service said the card is
active, but has no balance, which seems strange. I also visited ...
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Re: Unused Gift shows $0 balance
@HeerSimran I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-73...
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Your stores smell horrible!
Immediately walking into the door, you are punched in the face with the
awful smell of a hundred different perfumes and colognes all mixed
together. Please consider the air quality in your stores for your
customers and your employees.
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Re: Your stores smell horrible!
@hisie127587866 We appreciate this feedback and I will share it with the
appropriate department for future consideration.
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Missing points
Hello, I made a purchase on June 1 at the store on Rideau Centre, in
Ottawa, and I did not get any points. Could you please advice on how to
collect the missing points? Thank you.
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Re: Missing points
@RocioCM I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your
registered email address and a picture of your receipt or you ...
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cant see in store purchases on my account
Hi! I have tried to see my in-store purchase history, as I bought two
products I didn't like with cash and have no receipt. I am looking to
make a return but cannot see my history online. I filtered a...
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Re: cant see in store purchases on my account
@KaityRaee08 It sounds like you may have another account and we will be
happy to help you comb9ine them. It looks like your private messages are
currently turned off. Please send me a private message ...
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Re: cant see in store purchases on my account
All good I just went through online chat, thank you so much for checking
in ❤️ 🙂
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Fragrance Sampler
I bought my dad a cologne sampler as a gift. However, the cologne he
chose (Burberry Hero) is only available in the 3.4 oz size when the
certificate is for 1.6 oz. Is the 1.6 oz only temporarily unava...
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Re: Fragrance Sampler
@Makakay I do see that this size is currently out of stock online. I
would recommend checking with any local freestanding stores within your
area to see if they have it available.
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Broken Packaging
Good morning, I had purchased 2 PHLUR body and hair fragrances from the
Union Station location yesterday, Sunday June 8th. To my surprise this
morning, one of the packages was faulty and leaked more t...
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Re: Broken Packaging
@meld93 I'm sorry to hear that! As this was purchased in store, I would
recommend contacting the store directly for further assistance.
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same phone number
Hi! I was wondering if it is possible to make a new sephora account with
the same phone number you have used on other sephora accounts i have?
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Re: same phone number
@MontseAG We don't allow more than one Beauty Insider account per
client. If you need help updating your information, please send me a
private message with your registered email address or phone number and
the information you would like updated.
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Porch pirate
I had my package delivered, but when I got home it wasn’t there 😞 any
recourse for this? So sad because it has my birthday gift in it. thank
you for any support!
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Re: Porch pirate
@laur212m I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Re: Samples
@BritneyKalloD I'm sorry to hear that! We aren't able to make any
modifications once your order has been submitted.
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Delete Reviews
Hi, I'd appreciate if a support specialist could delete all reviews
associated with my account. Thanks!
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Re: Delete Reviews
@RenRun I have removed them for you and they should come down from our
site within 24 hours.
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In store purchase not showing up online
This past Wednesday I purchased several items at a Sephora in Columbia,
SC and the items have not shown up in the purchases section online nor
have the points been added to my account even though my i...
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Re: In store purchase not showing up online
Hi @LaurieBT, I made a purchase in store and my points was not add on my
Sephora account. Is there a way to add those point? I still have the
receipt
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Re: In store purchase not showing up online
THE SAME THING HAPPEN TO ME I paid with a Kohl’s card put in my phone
and then later that day I checked my acc that day and it did not have
the points on it
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Re: In store purchase not showing up online
Hi @12brookiecookie, I'm happy to help and I'll send you a message.
Best, Laurie
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Re: In store purchase not showing up online
Thank you would you like to know the products I bought ?
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Re: In store purchase not showing up online
@12brookiecookie, I sent you a message to assist further. Please respond
directly to my message by clicking your Community Profile > Messages.
Thank you!
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Re: In store purchase not showing up online
Hi @katarinarucker! Yes! Please send a copy of your receipt with the
email address on your account to "customerservice@sephora.com" and the
appropriate department will be able to update your account for you.
Best, Kevin
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