Unused Gift shows $0 balance

[HeerSimran]

I received a $150 gift card that I never used. When I tried to use it online, it showed a $0 balance. Customer service said the card is active, but has no balance, which seems strange. I also visited a store for in-person shopping, and the staff confirmed that the card has no funds.

[keelybt]

@HeerSimran  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your gift card  number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service