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199,682 Posts
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Refund denied for package and product mismatch
Could you kindly review the internal processing of my return? I believe
there was a mix-up when the return was received in your warehouse. I
returned a Fenty tint exactly as I received it and they den...
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1
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1 Reply
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Re: Refund denied for package and product mismatch
@js00 I have removed your order number as we do not allow that
information posted publicly. It looks like your private messages are
currently turned off. Please send me a private message with your ord...
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0
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0 Replies
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Sephora gift card issue with apple wallet
I recently had issues with my e-giftcard at Sephora. A couple of weeks
ago I received a giftcard for $50. I verified the card and decided to
add it to my apple wallet. However, once I added it to my a...
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1
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1 Reply
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Re: Sephora gift card issue with apple wallet
@Paolagab I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
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| 0 Hearts |
0 Replies
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Why do I have negative rewards points?
I had over 585 points, so I used 500 to get $10 off my latest purchase.
Now my balance is -326. WTF?
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1
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1 Reply
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Re: Why do I have negative rewards points?
@hotstrawberry If you made any returns the points would be deducted. If
you'd like me to take a look, please send me a PM with your registered
email address.
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Missing package
This sucks so bad because I am going through something similar as
everyone on here is. I ordered perfume totaling a good $700. I did not
receive my package, it was "delivered" to my door even though w...
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11
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11 Replies
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Re: Missing package
Same to me!!I am a first time buyer at Sephora and the packages marked
as delivered like an hour ago but it actually didn’t arrive.I saw the
proof of delivery,the packages was placed at the front door...
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0
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0 Replies
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Re: Missing package
@Beauty3756 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately through Facebook, X or
Instagram.
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9 Replies
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8 Replies
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Re: Missing package
@Beauty3756, It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on the browser
only, not the app). If you would like to send me a priva...
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7
| 0 Hearts |
7 Replies
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Re: Missing package
This happened to me too and denied my dispute never ordering again to
this company
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5 Replies
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Re: Missing package
@anabel31 Oh no! It looks like your private messages are turned off. You
can adjust your preferences in your Community settings (on the browser
only, not the app). Please send me a private message with your order
number so I can take a look.
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4
| 0 Hearts |
4 Replies
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Re: Missing package
My order was delivered somewhere else and this is the first time i order
from them and sephora refused to reship or refund they told me to
dispute and still denied it..
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1
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1 Reply
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Canadian post code is not valid
I am trying to add my address to make my first order but I keep getting
that my post code is not valid. Your live chat is currently closed,
please can someone help me with this.
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3
| 0 Hearts |
3 Replies
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Re: Canadian post code is not valid
@darkfable I'm sorry to hear that you are having trouble. It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address and a pictur...
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2
| 0 Hearts |
2 Replies
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Re: Canadian post code is not valid
I did enable private messages already however I have messaged you. As
stated in my post the live chat is currently unavailable and I can't
phone.
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1
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1 Reply
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Sephora is refusing refund on returned order due a dispute on another order
I ordered several items (order 1) off sephora canada and then returned
all the items 2 days after receiving it and was told I will receive a
refund once my they received my return. 2 weeks later, I or...
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2
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2 Replies
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Re: Sephora is refusing refund on returned order due a dispute on another order
@mina1340, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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1
| 0 Hearts |
1 Reply
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Re: Sephora is refusing refund on returned order due a dispute on another order
My order was delivered somewhere else and this is the first time i order
from them and sephora refused to reship or refund they told me to
dispute and still denied it..
0
0
| 0 Hearts |
0 Replies
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Refund Denied for Wrong Order – Urgent Support Needed
Spoiler (Highlight to read) Hi Sephora Team,I’m extremely frustrated and
disappointed. I have received the wrong order for the second time, and
now your customer service is denying my refund or return...
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3
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3 Replies
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Re: Refund Denied for Wrong Order – Urgent Support Needed
@Shale21 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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2
| 0 Hearts |
2 Replies
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Re: Refund Denied for Wrong Order – Urgent Support Needed
My order was delivered somewhere else and this is the first time i order
from them and sephora refused to reship or refund they told me to
dispute and still denied it..
0
0
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0 Replies
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0 Replies
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Beauty Insider Challenge Points Missing
I bought a same-day delivery order for the beauty insider challenge
points (I was already in the challenge prior to checking out) and it has
been past 24 hours but usually it at least says it’s pending after, but
I haven’t seen that yet. 😞
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1
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1 Reply
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Re: Beauty Insider Challenge Points Missing
@venticedlatte I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Please s...
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0
| 0 Hearts |
0 Replies
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Why are you ignoring the matter with Huda Beauty
Whether you decide to keep her or drop her, we deserve to hear from you
on the matter. Many people have reached out to you from both sides of
the matter and all we get is silence. Please stop ostriching and take a
stance.
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Drop Huda
Tik Tok just dropped a Huda video for anti semitic remarks. Sephora
needs to drop her products.
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4
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4 Replies
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Re: Drop Huda
Sephora, fire huda now. I won’t be spending another penny on this app or
in stores until every last huda product is removed. Ulta will be happy
to have your market share. keeping her line is the same as agreeing with
her psychotic rant.
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Re: Drop Huda
Huda needs to be dropped and would have been dropped immediately if the
remarks had been made about any other group!!!
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1 Reply
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Will Huda Beauty Be Removed From Sephora Due To Her Anti-Semitic Rants?
So after Sza complained about racial profiling in their stores, they
closed the stores down for a day for training. But they have a rabid
anti-semite, and there are crickets. What are your plans Sepho...
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4 Replies
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Re: Will Huda Beauty Be Removed From Sephora Due To Her Anti-Semitic Rants?
Drop her or you’re complicit.
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Re: Will Huda Beauty Be Removed From Sephora Due To Her Anti-Semitic Rants?
Criticizing Israel is not criticizing Judaism. Unless you want to
associate Israel’s genocide with Judaism - then that would be
anti-Semitic, no? I’d criticize Israel til the end of time. Get out of
h...
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