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199,345 Posts
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Reviews
What's going on with the reviews lately? They seem as if they were
written by children, literally. It's not that serious, but now the
rewiews are becoming pointless. Does Sephora not screen them? 😕
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Unused gift card shows $0
As I was in my local Sephora today I went on my app to check the balance
of my unused gift card and it showed $25. No more than 20 minutes later
I go to the register and it shows $0. I called the numb...
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Re: Unused gift card shows $0
@Jillian2022, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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rewards app
Spoiler (Highlight to read)Hii I was just in sephora earlier today and i
was so excited about my new purchases that I completely forgot to take
out my rewards app and it was quite a big purchase would...
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Re: rewards app
@jadeypo We will be happy to update your points for your purchase. It
looks like your private messages are currently turned off. Please send
me a private message with your registered email address and...
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Gift card
How do I use a card that some of the card number has been scratched off?
Can it be replaced?
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Re: Gift card
@Boymama90 I have removed the photo as we do not recommend sharing that
publicly. It looks like your private messages are currently turned off.
Please send me a private message with your gift card num...
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Re: Gift card
@Boymama90 I'm sorry to hear that! If the first 12 digits are visible or
if you have that information available on a receipt, we may be able to
locate the gift card in our system.
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¡VEHO IS BAD!
¡Chicas, ayúdenme! ¡Sephora ayuda! A principios de este mes, hice un
pedido que nunca llegó. Es una pena, porque pedí millas de veces en
Sephora y nunca me había pasado. Ahora que me pasa por primera ...
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Re: ¡VEHO IS BAD!
@Emms1801 I'm sorry to hear that you haven't received your order. It
looks like your private messages are currently turned off. Please send
me a private message with your order number or you can conta...
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Re: ¡VEHO IS BAD!
Hello, you told me to write you privately with my order number,. I
placed the order on July 3rd and on July 9th I received a notification
indicating that it had arrived, I have placed several orders a...
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Re: ¡VEHO IS BAD!
Hola, me dijiste que te escribiera en privado con mi número de pedido.
Hice el pedido el día 3 de julio y el día 9 de julio me llegó una
notificación indicando que había llegado, he hecho varios pedid...
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Re: ¡VEHO IS BAD!
@keelybt Thank you so much for responding. I've already activated my
private messages. Please help me. I've ordered from Sephora thousands of
times, and this is the first time this has happened to me.
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Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Hi! I work with a highly awarded printer based in Vancouver, Canada. Can
you please offer some hints at how to apply to become a supplier to
Sephora for things like gift card folders, signage, direct ...
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Re: Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Hi @SamanthaYVR Thanks for your inquiry! I can share this and your
information with the appropriate teams.
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Re: Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Thank you so much!Our clients include Apple, BMW Canada, NIKE, Lego, and
Aritzia, so we have plenty of experience servicing big brands. Is there
a way we can connect offline so I can share my info and some samples of
our work?
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Damaged Gift card
I was Gifted a Gift Card for my Birthday and the Card number and pin
number are scratched! When I went to the Store to use the Scan Part it
didn’t work either. Does anyone know what to do?
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Re: Damaged Gift card
@huhnsbel, I'm sorry to hear this! The pin and card number are required
to redeem the gift card online. If the gift card was purchased from
Sephora directly and you have the receipt, we may be able to...
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Re: Transfer
@zsadc, if you have a duplicate account, we can help with linking your
accounts and consolidating your points. It looks like your private
messages are turned off, and you can adjust your preferences i...
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Customer Service
Spoiler (Highlight to read) Hello i checked out as a guest yesterday and
didn’t receive any order number or confirmation this order is for my
girlfriend and wanted to make sure it gets to he
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Re: Customer Service
@abraham0331 I'm sorry to hear that! We will be happy to look into this
for you. It looks like your private messages are currently turned off.
Please send me a private message with the email used to p...
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Wrong Birthday Item
Hello,I went to a Sephora store yesterday and asked for my birthday
item. I thanked her after I was given the bag and I left. I did not
think of checking the inside but when I looked at it just now, i...
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Re: Wrong Birthday Item
@jupp, I'm sorry for the trouble! For assistance with receiving the
correct gift, I recommend visiting the store directly.
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Missing Simples
I ordered these simples, but I didn't get these 2. If you need my
Order#, please let me know because I see the live chat is unavailable.
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Re: Missing Simples
@Yoiliu96 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Egift scam
I bought one e-gift card Sephora sent me an email with no card, I had to
call 866-286-1262 where I waited forever to be helped, my card got
charged 3 times but the agent was very persistent that it wa...
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Re: Egift scam
@aayukc I'm sorry to hear about this experience. It looks like your
private messages are currently turned off. Please send me a private
message with your gift card number or you can contact us by phon...
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SEPHORA GIFT CARD SCAM!!!
SEPHORA BEAUTY INSIDERS AND BEYOND, BEWARE!!! There is a scam going on
with Sephora gift cards and their customer service does NOTHING to
prevent or rectify it!!! I received a gift card back in Octobe...
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Re: SEPHORA GIFT CARD SCAM!!!
Something happen to my daughter, she got a $25 gift card for her
graduation party. July 5th is when she got it, she went to use it today
and there 0 balance on the card, we called to check the balance...
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Re: SEPHORA GIFT CARD SCAM!!!
Just in case anyone stumbles on this post as I did: You have to treat
gift cards like cash and those terms are agreed upon when funds are
loaded onto it. They have no idea if you used it or not. You s...
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Re: SEPHORA GIFT CARD SCAM!!!
The customer service department can’t just give you $50. You and other
people can’t be mad that you didn’t use it in time. It probably expired.
Don’t take it out on them Be nicer next time! You need t...
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Re: SEPHORA GIFT CARD SCAM!!!
It didnt expire, thats almost guaranteed unless it sat unused for 5+
years. Federal and State laws mandate if or when gift cards can expire.
In my state, they cannot have fees for dormancy or expire. ...
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Re: SEPHORA GIFT CARD SCAM!!!
Also, I’ve got many gift cards from Sephora and have had no problems I
think we can all agree this is no one’s fault but yours
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Re: SEPHORA GIFT CARD SCAM!!!
omggg you are so right!!!! i was at sephora days ago and this happened
to guy checking out infront of me!! wow
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Re: SEPHORA GIFT CARD SCAM!!!
I purchased a Sephora gift card for my sister in law but when she went
to Sephora her balance was zero.
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Re: SEPHORA GIFT CARD SCAM!!!
@lfawzi I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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