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200,601 Posts
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What happens to returns ?
I'll just copy and paste the whole thread.Hello from Sephora!Thank you
for your inquiry about a replacement of your damaged item(s). I am sorry
to hear your new product(s) did not come in perfect cond...
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Re: What happens to returns ?
@Sachalola I'm sorry to hear that you received a used item! Returned
items that are sent back to our distribution center are typically sent
back to the vendor for review and inspection. If you need fu...
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Re: What happens to returns ?
Sorry I also forgot to mention I had ordered the perfume Xtra Milk by
DedCool and it wasn’t in the package! I only received the used Dr.
Dennis Gross Advanced Retinol + Ferulic Serum and the samples I picked.
Thank you, Sacha Issajenko
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STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
I was supposed to receive a 230$ order on Tuesday. Then the delivery got
changed at the last minute to Monday, when I was at work. When I got
home there was no package on my doorstep even though I got...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
The same thing happened to me today. Delivery was expected for Monday
and then all of a sudden it changed to this Saturday.i didn’t even know
Sephora does weekend delivery! They should really request ...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
@Kaylamagz00 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
@jeannemtl I'm sorry to hear about this experience. It looks like your
private messages are currently turned off. Please send me a private
message with your order number or you can contact Sephora pri...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
The same happened with me today and they’re unwilling to help and I’ve
lost my money. I’m extremely upset and have been crying.
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how do i find my reviews
I tried submitting a review earlier through my reviewing app except i
can’t find it anywhere! i want to make sure it went through
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Re: how do i find my reviews
@KenzieK24 It can take up to 72 hours for your review to complete
moderation and post. I see that your review for Lancome Lash Idôle Curl
Goddess Curling & Volumizing Mascara has been approved and you should be
able to locate it on the product page.
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How to get my W2 form
Hi! Fellow Sephora employee here, I worked at Sephora in the last year
and parted ways. How do I get my W2’s?
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Re: How to get my W2 form
@vanessamurilloo W2s are currently being mailed out. If you are at a
different address, please send me a private message with your registered
email address or you can contact Sephora privately through...
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Re: How to get my W2 form
Hello! I’m a former employee who needs my W2 as well. I’m at a different
address
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Re: How to get my W2 form
@brxzzyarie Can you please send me a PM with your registered email
address? You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Re: W2
@toresaas W2s are currently being mailed out. If you are at a different
address, please send me a private message with your registered email
address or you can contact Sephora privately through Facebo...
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Worst Customer Service by Sephora
Worst customer service by Sephora, placed an order on 23 Dec, 2025 - and
It was mentioned to get it delivered in 1 day and it's 9 Jan, 2026 I
still don't have the order. While following up numerous ti...
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Re: Worst Customer Service by Sephora
@Sammy2381 I'm sorry to hear about this experience and I will share this
feedback with our team to review further. I see a refund has now been
issued for this order and I'm truly sorry for the delay in resolution.
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Same day delivery
I ordered a same day delivery package yesterday on 1/8/26 & it says
delivered but the delivery picture was not of my house. I asked my
neighbors & they said they did not have it. I don’t know how to r...
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Re: Same day delivery
@parissymone I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Not awarded 4x points with skincare purchase
Hi,I purchased a sunscreen on Wednesday and only received 1 point per
dollar spent during the 4x points skincare event. Can someone please
rectify this for me? Thank you.
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Re: Not awarded 4x points with skincare purchase
@jacjo It can take up to 48 hours for the extra points to update. If you
still aren't seeing them, please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Re: Samples
@Emmmmm06 I'm sorry to hear that! Can you please let me know if you are
shopping our US or Canada site and which sample you are having trouble
adding?
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Gift cards
Just got a gift card for Xmas not able to use it at the store or online.
Called CS they said I need a receipt. I know it’s only been two weeks
since Christmas but no one is keeping the receipt once th...
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Re: Gift cards
@Jupitereyes I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-7...
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Gift card issue
I received a gift card for Christmas and when I peeled back the sticker
to get the card number so I can order something that’s only online, the
card number was removed. Is anyone else having this issu...
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Re: Gift card issue
@LeslieM85 I'm sorry to hear that! If the first 12 digits of the gift
card number are visible, we may be able to locate it in our system. If
you have the first 12 digits of the gift card, please send ...
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Lost 10,000+ points!
I was going to redeem a birthday gift today & noticed that all my points
were gone. As I was searching the possibilities why it could happen, one
possible reason was due to being inactive for 12 month...
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Re: Lost 10,000+ points!
@Jadanne Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. It looks
like your private messages are currently turned off. Please s...
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Missing item in order
Hi there,I made multiple purchases and had 2 orders combined in one and
shipped together. However, I’m missing the item, the Glow Recipe
Blackberry Retinol Serum. Both orders show the same tracking nu...
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Re: Missing item in order
@AlexaBerky Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our...
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Re: Birthday gift
@whaleee600 You need to be at least 16 years old to have a Beauty
Insider account, which is required to redeem the birthday gift.
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Lost Gift Card
Hi, My girlfriend got a Sephora gift card for Christmas and she
accidentally misplaced it. My dad still had the receipt so we were
hoping to replace it because she is quite bummed out. We tried reachi...
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Re: Lost Gift Card
@AlexR142800 Gift cards are treated like cash, but if you have a receipt
with the first 12 digits, we may be able to locate it in our system. If
you do have that, please send me a PM with that information and her
registered email address.
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Missing samples
Hi there, so two days ago I received my sephora package, it was all
packed well and arrived safely, but my 2 free samples were missing. Just
because I ordered something really big and expensive doesn'...
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Re: Missing samples
@pearls001 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Gift Card Not Working
In April 2023 I purchased a Sephora gift card at Kohls for my DIL. Later
I bought her another gift for kept the gift card for myself. I tried to
use it for the first time today at both the Sephora and...
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