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200,369 Posts
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Package delivered to the wrong address
I received a notification that my package was delivered at around 12pm
today (Nov. 14, 2021); but I could not find my package. I checked
outside, around the house, and even asked neighbours but nothin...
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Re: Package delivered to the wrong address
Dear Sephora Team,I hope you can help me. I am currently abroad, and my
package shows as delivered, but neither I nor anyone I know has received
it. I’ve checked with everyone around me, and no one ha...
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Re: Package delivered to the wrong address
This same thing happened to me TWICE this week. I placed an order and it
was delivered, but the photo in the confirmation is not my house. I
called customer support and they refunded, so I placed the ...
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Re: Package delivered to the wrong address
I have faced the same issue today. I ordered a perfume with the option
of same day delivery as it was time sensitive. My package which was a
birthday present for my husband shows delivered and the pic...
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Re: Package delivered to the wrong address
That happened to me and Sephora did NOTHING. Im so mad because I loose
my money and they don’t care about it!
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Re: Package delivered to the wrong address
@verobshaik I'm sorry to hear that! I will send you a PM.
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Re: Package delivered to the wrong address
We have exactly the same problem, the package was marked as delivered
but we couldnt find anywhere around our house and the photo proof of
delivered totally different from our house and out neighbors....
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Re: Package delivered to the wrong address
Hi @MayV17523, My apologies! I'll send you a message shortly. Best
regards, Laurie
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Re: Package delivered to the wrong address
@emmarby I'm sorry to hear this! I will look into this for you and send
you a PM.
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Broken Perfume
Hi, all! I ordered a Burberry perfume, and it arrived broken. The spray
piece has broken completely off and cannot be reattached, so the perfume
is unusable. I've tried to contact customer service but...
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1 Reply
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Re: Broken Perfume
@MadyGReno Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our ...
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Time to boycott Sephora
If Sephora does not drop Huda Beauty, then our family is done with
shopping there. Huda Beauty stands for hate and division, not quality
products. When Sephora cannot understand right from wrong, then...
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Re: Time to boycott Sephora
My family will not shop at a store that supports racism. The fact the
company has not responded proves profit over morals.
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Re: Time to boycott Sephora
That is not what Huda Kattan is doing! She is spreading false and
dangerous misinformation about Israel and Jews. It’s outrageous!
Palestinian Muslims visit the worst violence on Israel since the Holo...
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Defective Gift Card
This seems to be an ongoing problem with Sephora. If anyone has found a
solution, I would be grateful! I have a 50$ giftcard and when I
scratched off gently with my fingernail to reveal the numbers, s...
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Re: Defective Gift Card
Hi @steph0406, I'm sorry to hear about this experience! In this case, I
recommend calling the phone number on the back of the card to learn if
they're able to further assist with providing the card details.
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Re: Defective Gift Card
Yeah I have and that continues to be the problem. Whoever you talk to
says that they can’t do anything about damaged gift cards without
acknowledging that it is Sephora that is selling defective cards...
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Re: Defective Gift Card
@steph0406 If you have the first 12 numbers, we may be able to locate
the card in our system. If you have the first 12 digits available,
please send me a private message with the gift card number and ...
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I received my package with missing item
Spoiler (Highlight to read)Missing item!!!!Missing item!!!! Hi guys, I
am so mad and frustrated at this moment.So first of all, I bought YSL
Candy glow balm at store, and the item was defected by some...
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Re: I received my package with missing item
Hi @didgp98, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Gift receipt for buy online and pick up in store?
Hi, just wondering if it is possible to get a gift receipt for items
that I buy online and pick up in store? Thanks!
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Re: Gift receipt for buy online and pick up in store?
Hi @JW88CA, thank you for reaching out! It doesn't look like a gift
receipt option is available during the order placement process for store
pick up orders. I'd recommend inquiring with the store dire...
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Damaged FIRST order
Received my order and the pallet was broken and all over my other
products.. first time ordering from Sephora. Not happy.
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Re: Damaged FIRST order
@taylorreynolds, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Remove Huda
Shame on you Sephora for still selling her line..she supports the
terrorists of Islamic republic of Iran who has slaughtered thousands of
young innocent lives..did she forget that before she opened up...
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Delivery
Hi I ordered a same day delivery and my package has not been delivered
with care opening my bag I noticed some powder falling out of the
product please let me know what can be done with this Im very
disappointed!
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Re: Delivery
@naishaaa55555, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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1
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1 Reply
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| 1 Hearts |
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Giftcard numbers and pin scratched off
The last 3 numbers of my gift card number and the entire PIN were
scratched off my gift card. How do I use this card? How do I check the
balance? Why doesn't sephora have the technology that Target, S...
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1 Reply
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Re: Giftcard numbers and pin scratched off
Hi @kjcat, I'm sorry for the trouble! I recommend calling the number on
the back of the card to learn if they can assist. You may also visit a
Sephora store where they might be able to swipe the card for redemption.
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Customer support help
Hi, I’m hoping a moderator can help review my case. I placed an online
order that arrived damaged and appeared tampered with, and multiple
items were missing upon delivery. I reported this immediately...
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1
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1 Reply
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Re: Customer support help
Hi @pino1234, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Having trouble accessing W-2 Former Employee
I'm a former Sephora employee and I'm having issues accessing my W-2's.
I don't have any of my Dayforce login information and don't know where
to access that.
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