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200,797 Posts
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Received 20% OFF “Beauty Insider Exclusive” Promo in Canadian App — Shows “US Only” Error (Misleading Display)
Hi! I’m a Canadian Sephora customer, and while logged into my Sephora
Canada app, I received a personalized pop-up promotion that read:
"Beauty INSIDER EXCLUSIVE20% OFF your purchaseOne-time use. 30% ...
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Re: Received 20% OFF “Beauty Insider Exclusive” Promo in Canadian App — Shows “US Only” Error (Misleading Display)
@cassandraz I'm sorry for the confusion! It looks like your private
messages are currently turned off. Please send me a private message with
your registered email address or you can contact us by phon...
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Order is Missing
I placed a Christmas gifting order on the Sephora website and the
tracking shows it has been delivered, but I did not receive it. I
checked my door and surrounding area after seeing the email, and the...
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Re: Order is Missing
@RavK02 It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live chat ...
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Re: Order is Missing
I am unable to do chat is its showing currently unavailable everytime. I
did sent email inquiry.
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Re: Order is Missing
@RavK02 To enable your PMs, you can adjust your account settings (the
gear icon) on a desktop or mobile web browser, not the app.
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Re: Gift card number not legible
@loherr I'm sorry to hear that ! it looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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December Birthday Gifts?
Went to Sephora today excited to get my birthday gift and in store they
only had one available… the clerk said to go online to redeem different
ones. Ok sure, I go online and only 2 different gifts ar...
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Re: December Birthday Gifts?
@meliselle I'm so sorry for the limited options. I understand it is
disappointing and I will share this feedback with the appropriate team
for future improvements.
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Sponsorships
Hello! My name is Morgan. I play for a professional woman’s tackle
football team in the Women’s National Football Conference (WNFC) called
the Jersey Shore Wave. Unfortunately I have to pay to play th...
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Re: Sponsorships
@Moehut123 Thank you for reaching out! We are not currently fulfilling
sponsorship requests. To learn more about Sephora's community engagement
and giving, please visit:
https://www.inside-sephora.com/en/commitments/community-engagement-giving
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Received body mist almost empty
hello I ordered a sol de Janeiro bum bum jet set and the body mist came
almost empty. How can I get a replacement?
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Re: Received body mist almost empty
@ReshB11 Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our li...
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Lost Package courier not responding
Hi there, My package is showing as having an 'exception' with no updates
since Dec 2. I reached out to the courier, and they have not provided me
with any information since Dec 4; but the update on De...
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Re: Lost Package courier not responding
@KDBest I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 o...
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lost Sephora gift card, but still have receipt
Hello: I lost my Sephora gift card, but still have my receipt. Is there
any way I would be able to use my receipt to help me retrieve my gift
card number or get another gift card while canceling that one? Thanks!
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Re: lost Sephora gift card, but still have receipt
@tirazheh If it is a Sephora receipt, we may be able to locate gift card
number. If it is a Sephora receipt, please send me a private message
with your registered email address and a picture of the re...
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Re: lost Sephora gift card, but still have receipt
Hi @keelybt, thank you! I’m not seeing the option to send a private
message yet. Could you please send me one first so I can reply with the
receipt? Thank you!
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Re: lost Sephora gift card, but still have receipt
@tirazheh I have sent you a PM. Please click on the envelope in the top
right hand corner to view it.
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Missing Package - No Help from Customer Service BEWARE
I ordered $900 worth of makeup last month and never received the
package. Ontrac tracking says that the package has been delivered last
November 21 but we never received the package. Upon checking the...
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Re: Missing Package - No Help from Customer Service BEWARE
@sylveeya, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: Missing Package - No Help from Customer Service BEWARE
Hi @LaurieBT , my private messages should be turned on already but I
have sent you a private message as well.
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multiple gift cards not allowed
i dont understand why it says that if you have more than two gift cards
you can call customer service and they can help- i have three gift cards
that i want to put towards my order and i am being told...
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Re: multiple gift cards not allowed
@makeup222222222 I'm sorry for the confusion! We are no longer able to
accept more than 2 gift cards online. You can use three in store.
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Missing Free Gift
Hi All - I upped the products in my order so I qualified for a free gift
but the free gift never arrived. Is this just me or does this happen a
lot?
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Re: Missing Free Gift
@njmom6767 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Incorrect order sent back, no refund given.
I was sent an order with different items then what I ordered, contacted
customer service and told to send back in for refund. I sent it back
just as it was sent to me and I received notice that the it...
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Re: Incorrect order sent back, no refund given.
@LuckyLadyLondon I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number or you can contact us by phone at 1-877-7...
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Shipment delivered to the wrong address
Shipment was delivered to the wrong property and courier does not even
answer when conta ted. I attach the delivery photo from the proof of
delivery. Please investigate — the photo does not match my p...
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Re: Shipment delivered to the wrong address
I’m sorry to hear that. But you are not alone. I have the same thing
happened to me yesterday. It was delivered to wrong house. I called the
customer service and they refused to take responsibility as...
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Re: Shipment delivered to the wrong address
Hi @LauCejudo, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Re: Shipment delivered to the wrong address
Hi @LauCejudo, yes, I've responded to your message. Thank you!
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Website access denied
Hello, everytime I try to acess the sephora website it says: Access
Denied. You don't have permission to access "http://www.sephora.com/?"
on this server. Reference #18.452d973f.1515741248.1918ce7. I ...
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Re: Website access denied
Funny, it’s over 6 years later based on your comment date and I get that
same error message constantly when trying to shop on sephora.com. I’m
done with Sephora because of it. You’d think after 6 year...
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Re: Website access denied
I get the same error message all the time too. It's stopped me several
times from making purchases. I also seem to have to constantly sign in.
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