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201,056 Posts
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How to tag a product when posting a picture in the gallery!
So I post a picture in the gallery. Then I write a description ( or
story) to go with my picture. Then I want to tag the products I used. I
hit tag and it starts the search process. Sometimes I write ...
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Re: How to tag a product when posting a picture in the gallery!
@sissyboi72 I'm sorry to hear that! Can you please provide an example of
an item you unable to tag and what you are typing into to the search so
we can look into this further?
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Re: How to tag a product when posting a picture in the gallery!
I couldn't tag either of these 2 items
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Re: How to tag a product when posting a picture in the gallery!
@sissyboi72 Can you let me know what you were typing in and what type of
device you are using? I just tried typing in "Slip Tint" and "Gloss Bomb
Universal" and both came up right away on my computer.
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Re: How to tag a product when posting a picture in the gallery!
I was using my smart phone. Samsung. I tried both those to slip tint and
gloss bomb Universal it wouldn't work. @keelybt
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Review
I submitted a review for a product im testing for a brand, and im not
sure if it went through or not? Are you able to see if it did?
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Re: Review
@ItsxAlli I see your review for the Natasha Denona HY-GLAM™ Setting
Powder was submitted and is currently pending moderation. It can take up
to 72 hours to complete moderation and post.
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VEHO MISSING PACKAGE replacement denied!
Has anyone else had issues with Sephora using Veho for delivery and then
refusing to help when something goes wrong? I’m dealing with a missing
order that was marked as delivered but never actually ar...
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Re: VEHO MISSING PACKAGE replacement denied!
@SASSY1717 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number. You can adjust your account settings (the gear...
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Armani Lip Power Long Lasting Lipstick in Shade 109 Intimate
When will this ever be restocked? Or will it ever be restocked? I’ve had
a notification set up for months now. I just got a notification that
“the lipstick you are waiting for is in” and excitedly cli...
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1 Reply
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Re: Armani Lip Power Long Lasting Lipstick in Shade 109 Intimate
@jordantaylor121 I regret we do not have a restock date for this
formula.
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I need to fix my review please
Hi, I forgot to add a line to my review I just submitted. Is it possible
to have my review edited or removed so I can re-write it again? If it
can be edited, can I just have it added [I received this ...
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1 Reply
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Re: I need to fix my review please
@JezzaTenchita I have removed it for you. Please allow 24 hours for it
to be removed from our site.
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Not receiving a refund on packages worth $330usd
I am being denied a refund or even a store credit on 2 packages that was
missing. Both worth up to $330usd. This is crazy. I buy month and even
weekly items for them not to be considerate and refund m...
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Re: Not receiving a refund on packages worth $330usd
@MakeupByAylinS I'll be happy to take a look. It looks like your private
messages are currently turned off. Please send me a private message with
your order numbers. You can adjust your account settin...
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Re: Not receiving a refund on packages worth $330usd
I was told it’s because it’s a warehouse it’s being shipped. But that so
sad that I am not able to receive items to my location so I have to send
it to a warehouse for me to get my items. And because of that they don’t
care to issue a refund
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Sephora credit card not linked to my account
Hello, does anyone know how to link your Sephora credit card to your
Beauty Insider Account? I got the card in the mail last week and I
noticed it doesn’t show on my account, it’s still says that my ...
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Re: Sephora credit card not linked to my account
@vickyssx I'm sorry to hear that! We can open a ticket for this. It
looks like your private messages are currently turned off. Please send
me a private message with your registered email address. You ...
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1 Reply
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Help in deleting a review left on the wrong product
Hi Sephora Team. I made a mistake and just submitted a review on the
wrong product. I was reviewing a travel hair dryer but left it on the
Dyson Supersonic Nural™ Hair Dryer in Ceramic Pink # instead....
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1 Reply
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Re: Help in deleting a review left on the wrong product
@abc1111 I have removed this for you and it should come down from our
site within 24 hours.
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Basket is currently empty
My basket says it's currently empty and yet the item I want to buy is
showing up in my basket...please help?
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1 Reply
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Re: Basket is currently empty
@SusyNosy I'm sorry to hear that you are having trouble. Please contact
us by phone at 1-877-737-4672 or through our live chat for assistance>
https://www.sephora.com/beauty/customer-service
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Expired Points Question
Hi! I just realized my 9916 points expired when I was about to make a
purchase today. I saw some other posts saying there should be
notification/email about the expiring points, but I went through my ...
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1 Reply
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Re: Expired Points Question
@sabmmm Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. It looks
like your private messages are currently turned off. Please se...
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Goodbye
Massive fail. I’ve been a Rouge member for years, but today was the last
straw. I ordered items at 10 AM for Same-Day delivery. You dumped the
items hours later—after it was too late for me to get the...
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1 Reply
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Re: Goodbye
@Kat138 I'm sorry to hear about this experience. For further assistance,
please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live ch...
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Gift card not legible
Received a gift card still in package perfectly. When I scratched off
the back, part of the gift card number is not legible. I can read the
PIN number perfectly but the end numbers of the gift card ca...
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Re: Gift card not legible
@BreeMariel I'm sorry to hear that! We wouldn't be able to look up the
gift card without the first 12 digits of the gift card number. If you
have a receipt with this information, please send me a priv...
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Issue redeeming scent certificate online
Im trying to redeem my scent certificate that i bought less than a year
ago, when I try to put the promo code in it tells me the coupon does not
exist. I did it on the app and also did it on the websi...
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1 Reply
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Re: Issue redeeming scent certificate online
@RedNero I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with a picture of the voucher code or you can con...
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Never received package
Hello! My package was marked delivered and I never received it. Waited a
couple of days incase it was marked delivered early but still have not
received it. Need help
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Re: Never received package
@alysonnxo I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Birthday restock
Hi are there gonna be restocks for the online exclusive birthday gifts?
As a girlie who has a december birthday, everything i want is always
sold out 😭
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Re: Birthday restock
@enhypenizzy I'm so sorry for this experience! We don't have a restock
date for birthday gifts online. If you haven't already, I would
recommend checking with your local store to see if they have different
options available.
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Re: Birthday restock
@keelybt What if someone doesn't have a local store? Even with a
birthday in May, it's already down to one single online option -
something that won't get used, as it would be more harmful than
helpfu...
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Unbelievably frustrated, why can't I book an appointment?
I have been trying for two days to book an in-store appointment and no
matter what time I try to do so, I get the following error: We're sorry,
but it looks like someone else has just booked the time ...
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Second Package stolen by veho!
Please if you value your customers stop using VEHO, this is the second
time my package has been stolen by them, my most recent order has a
complete joke as a proof of delivery photo, they posted a pic...
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Re: Second Package stolen by veho!
Same. I got my package first delivered by Veho and lost my first Sephora
package today. It showed delivered by 6:40 pm, but now when I check my
frontdoor it is still 4:30 pm this day. I bet they just ...
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Re: Second Package stolen by veho!
@YJsk64 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 o...
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