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198,998 Posts
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Gift card with 6 digit pin, couldn't use it at store either.
I see many people having issues with gift cards with 6 digit pin. I see
the answers are to go use them at the store. I could not use it at the
store, either. Now what? Why is this happening to so many people?
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Re: Gift card with 6 digit pin, couldn't use it at store either.
@Salem420, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Missing favorites
ALL my items from favorites are gone. Wiped clean. This is how I order
so I don't have to look at shades/colours etc. Some things I reorder are
seasonal and now I wouldn't even know a colour as I would have thrown
the item away at end of last summer.
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Re: Missing favorites
@jul25, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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Has anybody’s prices increased solely when logged in?
Hi! I was browsing through my recommended products and I saw that the
Charlotte Tilbury contour cushion thing was $57!!! Which I know it’s
not, it’s $42. So I go into an incognito window and look it u...
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Re: Has anybody’s prices increased solely when logged in?
@UrCrazyCatLady The Charlotte Tilbury Hollywood Contour Wand is $42 USD/
$57 CAD. If you are not in Canada, on the app, you can switch regions by
going to your profile and selecting app settings. On t...
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Re: Has anybody’s prices increased solely when logged in?
The summer fridays lip balm is also now $32.50 for me…
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We are unable to process your transaction at this time. Please try again later.
i'm trying to place an order but i keep on getting this message and i
don't know how to get rid of it
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Re: We are unable to process your transaction at this time. Please try again later.
@koko666, We apologize for the inconvenience. This is a known technical
issue impacting many companies, and our teams are hopeful that this will
be resolved as soon as possible.
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Sephora Affiliate Program USA
Hi! Can anyone help me, please? I signed up for SEPHORA USA affiliate
program through Rakuten. I got approved already but the only sephora
that is showing is SEPHORA BR and AUS. The SEPHORA USA is not...
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Re: Sephora Affiliate Program USA
@Rrmb28 I'm sorry to hear that you are having trouble. Did you fill out
the online form here>
https://auth.rakutenmarketing.com/auth/realms/rakuten-advertising/protocol/openid-connect/registrations?cl...
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Re: Sephora Affiliate Program USA
What if you already have a Rakuten account? I only see Sephora BR, not
USA as well. The link says to "login' if you already have an account but
from there, nothing. It takes me to the dashboard?
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Re: Sephora Affiliate Program USA
Hi @crazyadventures, thanks for reaching out! I recommend contacting
Rakuten directly so they can look into this for you: Email:
uspubsupport@rakuten.com Phone: +1 888.880.8430
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Re: Sephora Affiliate Program USA
Hi @keelybt , Yes! I already did. I got approved, im already partnered.
But the sephora that keeps showing up on my Rakuten are SEPHORA BR and
SEPHORA AUS what am I going to do. 😔☹️😢please please he...
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Re: Sephora Affiliate Program USA
@Rrmb28 In that case, you would need to contact Rakuten directly for
further assistance.
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Need last paystub. Have no access to Dayforce! URGENT
Hello, I am a former employee and needing my last paystub for housing
ASAP. I’ve reached out to to my ASM & provided the work number but it
only shows employment history. I also emailed the fsc payrol...
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Re: Need last paystub. Have no access to Dayforce! URGENT
@EtherealTouch We can help with Dayforce access, however your private
messages are off. You can adjust your account settings (the gear icon)
to enable private messages on a desktop or mobile web browser, not the
app.
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Expiration of Products 6 Months After Purchase
I purchased some products from Sephora- a bit of a back up of sunscreen
that I tend to go through quite quickly. The items (on two different
occasions) were purchased in the latter half of 2024. I pur...
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Re: Expiration of Products 6 Months After Purchase
@Jeneille, I'm sorry to hear this! Thank you for reaching out to us. It
looks like your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser ...
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Credit card visa
Hello, I got approved for the Sephora visa credit card about a week or
so ago and when I used it, it said visa as well. Well today I received
my card and it was a store credit card. Does anyone know w...
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Re: Credit card visa
@gracem1498 I'm sorry for the confusion! I would recommend reaching out
to Comenity directly for more information, as we do not have access to
your credit card account.
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WHATS UP WITH SUPPORT?????
SERIOUSLY, I’m so disappointed and upset!!!! EVERYTIME I order, you
NEVER give me the samples I ask for …. I’m so annoyed… plus I had a
order resent because of your poor postal service ( I’m not talki...
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Re: WHATS UP WITH SUPPORT?????
@mariejylem, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: WHATS UP WITH SUPPORT?????
Hi so the chat was unavailable for the adress you left me , also i
received a perfume sample broken and empty and i would like to know why
I can’t access my chat ?! Can you help ? Last thing is that i...
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Re: WHATS UP WITH SUPPORT?????
@mariejyle Our live chat can take a minute to update to available. If
you'd like to enable your private messages for assistance here, you can
adjust your account settings (the gear icon) on a desktop or mobile web
browser, not the app.
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Receipt Points
Does anyone know if i can redeem points from a receipt because i went in
today and got 2 items and i didnt scan on my phone due to bad wifi but i
have my receipt
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Re: Receipt Points
@xaria123, I received your message, but I'm unable to respond, as your
messages are currently off. You can adjust your messaging preferences in
your Community settings (on the browser only, not the ap...
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Re: Receipt Points
@xaria123, we're happy to assist! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Unused Gift shows $0 balance
I received a $150 gift card that I never used. When I tried to use it
online, it showed a $0 balance. Customer service said the card is
active, but has no balance, which seems strange. I also visited ...
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Re: Unused Gift shows $0 balance
@HeerSimran I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-73...
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Your stores smell horrible!
Immediately walking into the door, you are punched in the face with the
awful smell of a hundred different perfumes and colognes all mixed
together. Please consider the air quality in your stores for your
customers and your employees.
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Re: Your stores smell horrible!
@hisie127587866 We appreciate this feedback and I will share it with the
appropriate department for future consideration.
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Missing points
Hello, I made a purchase on June 1 at the store on Rideau Centre, in
Ottawa, and I did not get any points. Could you please advice on how to
collect the missing points? Thank you.
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Re: Missing points
@RocioCM I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your
registered email address and a picture of your receipt or you ...
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cant see in store purchases on my account
Hi! I have tried to see my in-store purchase history, as I bought two
products I didn't like with cash and have no receipt. I am looking to
make a return but cannot see my history online. I filtered a...
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