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199,986 Posts
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Incorrect Item
I recently purchased the Summer Fridays Jet Lag + Moisturizer (mini size
- 28g) in store as a pick-up, upon arriving at home and opening the box,
I noticed that the product was not the correct size, i...
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Sephora Gift card
Hi,I rcvd a sephora gift card and was planning to use it to use at
Sephora in Kohls (for online shopping).It is not allowing me to do it .
The same products are not available on the sephora online store . Need
help
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Re: Sephora Gift card
@GT229 If you are placing your order on Kohls.com, I would recommend
contacting them directly for further assistance.
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Perfume scent voucher
Hi, I have a perfume scent voucher from two years ago that I just found.
It says it is only redeemable at Sephora inside JCPenney. On two
occasions I tried to redeem it for one specific scent from the...
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Re: Perfume scent voucher
I’m having the same problem as well! I just found the voucher and now
there are no Sephora’s in JCpenny
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Re: Perfume scent voucher
Hi did they help you? I’ve been going around and around with customer
service. They need to stand by their products.
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Re: Perfume scent voucher
@Kurostudy Oh no! It looks like your private messages are turned off.
You can adjust your preferences in your Community settings (on the
browser only, not the app). Please send me a private message wi...
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Re: Perfume scent voucher
I’m in the same boat. Unable to redeem my SiJCP scent certificate.
Help!!
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Re: Perfume scent voucher
Hi @zaihil, I'll send you a message shortly so I can look into this
further. Best regards, Laurie
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Re: Perfume scent voucher
Can I also get help on the same issue. I have a cologne voucher that I’d
like to redeem. Thank you.
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Re: Perfume scent voucher
@rahuldesai I'm sorry to hear that you are having trouble. It looks like
I'm unable to send you a PM. Please contact us by phone at 1-877-SEPHORA
or by chat here>https://www.sephora.com/beauty/custome...
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Re: Perfume scent voucher
Can you pls help me with same issue. I have a scent voucher that I’d
like to redeem if possible?
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Page will automatically logs me out, freezes, and wont add items to car
cant add to cart, cant login, page keeps acting like it is waiting to
load but stays stuck. Page will automatically logs me out, freezes, and
wont add items to cart. I clear cookies, data etc. will no avail.
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Re: Page will automatically logs me out, freezes, and wont add items to car
@Kathleen2017 I'm so sorry to hear about this! Are you experiencing this
issue on both the app and desktop browser? Have you tried using a
different browser as well as an incognito window?
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Re: Page will automatically logs me out, freezes, and wont add items to car
Yes, I have tried safari and chrome. Problem persists
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Re: Page will automatically logs me out, freezes, and wont add items to car
@Kathleen2017 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
and the make and model of your device or you can contact...
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Huda Beauty and Sephoras Lies
How dare you lie to appease the Jewish community and say you’re removing
Huda Beauty from the fall campaign. Not only do you stand with all the
hatred she spews about Jewish people, but you also lie t...
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Sephora don't provide any help for missing package
The customer service keeps saying "Unfortunately, there aren't any
additional options we can explore on our end at this time"
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Re: Sephora don't provide any help for missing package
@angryangel , I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Sephora don't provide any help for missing package
I believe I have my private message open. I have sent you a message.
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Refund denied
I ordered a package worth 255$ of makeup and I never got it the delivery
driver left the package who knows where, I live an apt building and it
looks like they could’ve left it anywhere as it only had...
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1 Reply
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Re: Refund denied
@jasmine746 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately on Facebo...
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Birthday change
I was wondering if i could have my birthdate changed. Right now it's the
date of when I joined the app but my actual birthday is on 7th September
1967.
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Re: Birthday change
Can I get help with mine being update it’s September 19 , every time I
try to redeem my birthday gift. It says I cannot and I realize my
birthday date on my account December 24.thank you
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Fleet Optics lost my package!
My package was supposedly delivered inside my building by Fleet Optics.
We’ve reviewed the camera and it shows the driver brought in packages
and only took a picture of the front lobby door not the pa...
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Re: Fleet Optics lost my package!
This happened to me last Thursday, they delivered mine at the backyard
gate even if it clearly stated on the instruction that it should be
delivered by the "Front Door." The moment I saw their email c...
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Re: Fleet Optics lost my package!
@jianeur I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Fleet Optics lost my package!
@jianeur I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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1 Reply
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Re: Fleet Optics lost my package!
Hi @hanna93, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
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Re: Fleet Optics lost my package!
Fleet Optics is nothing but lazy thieves. I was supposed to receive my
package yesterday but the driver put that he was "unable to deliver due
to incomplete address/no unit number given". I don't even...
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