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199,359 Posts
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Same day deliver cancelled by uber?
I ordered two items yesterday as I had something important today, hoping
to get the package today as it was stated on the website. I saw it was
being shipped and carried by an uber driver, and all of ...
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How to link Comenity to Sephora App
I have the Sephora Visa card and it works fine, however, I can't view or
redeem rewards through Sephora and I can't figure out how to resolve it
Comenity knows nothing so they are useless. Wondering i...
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Re: How to link Comenity to Sephora App
@JanieV, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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MISSING ITEM HELP PLEASE
@LaurieBT Hi! Spoiler (Highlight to read) Order = Can you please help me
once again?? An Isamaya Sculpting Stick in Maple didn't arrive in my
order # -- and CS said they won't replace it or refund me....
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Re: MISSING ITEM HELP PLEASE
@tobik, I'm sorry to hear this! I'm having trouble sending you a private
message on my end. If you would like to send me a private message with
your order number, I'll look into this. Please note that...
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Re: MISSING ITEM HELP PLEASE
@LaurieBT Hi @LaurieBT I have another MISSING ITEM case. Please help
with a refund. I've DM'd you with my private, important details and the
ORDER NUMBER too. I received only 2 @Fara Homidi lip liners, but I paid
for 3. Please help 💔💔 Tobi
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Re: MISSING ITEM HELP PLEASE
Thanks @LaurieBT you're the best! I've private messaged you my order
number. Fingers crossed. 💔❤️
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Re: MISSING ITEM HELP PLEASE
@LaurieBT is my 0rdEr with a missing Isamaya Sculpting counter stickbin
Maple ...I'm having issues posting, replying and sending DMs to you (and
the community too), feels like a glitch.
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Changing birthday
Hello I needed to change my birthday when I made my account I hadn’t
realized I put the wrong date I accidentally put February 10 rather than
July 10.
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1 Reply
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Re: Changing birthday
@ag7765, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like t...
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Touchland Crocs Case?
Did anyone see the post the other day about the Touchland Crocs case? I
looked at it, put it in my loves for when it was available and now it’s
gone? Did I miss something, or was it an error? I’d like to get one of
these for my daughter.
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1 Reply
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Re: Touchland Crocs Case?
@AmandaLJ0476, my apologies, it looks like this is not listed on the
Sephora Canada website. I recommend keeping an eye on the site for any
updates and apologize for the inconvenience.
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OFFICIAL RULES: Sephora Merch Giveaway 2025
ABBREVIATED RULES FOR SOCIAL POSTS No purchase necessary, 50 U.S./DC,
18+ Ends 11:59 p.m. PT 7/17/25. Void where prohibited. See Official
Rules at link in bio for details. OFFICIAL RULESNO PURCHASE NE...
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GIFT CARD
Hello, I was trying to get the sticker off my gift card to see the
numbers for my birthday, and the numbers ripped off. I didn’t realize
the card was made out of paper and tried to fix it, but it broke. What
can I do?
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2 Replies
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Re: GIFT CARD
@FUNNY25, I'm sorry to hear this! The gift card number is needed to
redeem the gift card online. I'd recommend checking with your local
Sephora store to see if the card can still be redeemed in store.
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Cannot find my reviews!
I have recently not been able to find any of my reviews! I have deleted
the app cleared my cache and still nothing! I have multiple Topbox
missions due on July 30th and I still can’t find my reviews I...
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1 Reply
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Re: Cannot find my reviews!
@Tbone10, thank you for reaching out! You should be able to see your
product reviews directly on the product pages. You may need to use the
sort feature, or the keyword search, to find them. If you ne...
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When Requalifying for Rouge Status
Hey there! I wanted to confirm whether there is still a perk provided
when you requalify your Rouge status? In my “Welcome Back to Rouge”
email it says “You’ve earned $10 in Beauty Insider Cash” - doe...
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1 Reply
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Re: When Requalifying for Rouge Status
Hi @karleejmp, thank you for reaching out! My apologies, we do not
currently have offers or gifts when you requalify for a specific tier,
such as VIB or Rouge.
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Reviews
What's going on with the reviews lately? They seem as if they were
written by children, literally. It's not that serious, but now the
rewiews are becoming pointless. Does Sephora not screen them? 😕
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1 Reply
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Re: Reviews
@pinupsandrouge All reviews go through moderation prior to posting. If
you are seeing any inappropriate reviews, you can always flag them with
us so we can take another look.
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Unused gift card shows $0
As I was in my local Sephora today I went on my app to check the balance
of my unused gift card and it showed $25. No more than 20 minutes later
I go to the register and it shows $0. I called the numb...
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1 Reply
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Re: Unused gift card shows $0
@Jillian2022, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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rewards app
Spoiler (Highlight to read)Hii I was just in sephora earlier today and i
was so excited about my new purchases that I completely forgot to take
out my rewards app and it was quite a big purchase would...
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1 Reply
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Re: rewards app
@jadeypo We will be happy to update your points for your purchase. It
looks like your private messages are currently turned off. Please send
me a private message with your registered email address and...
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Gift card
How do I use a card that some of the card number has been scratched off?
Can it be replaced?
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2 Replies
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Re: Gift card
@Boymama90 I have removed the photo as we do not recommend sharing that
publicly. It looks like your private messages are currently turned off.
Please send me a private message with your gift card num...
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Re: Gift card
@Boymama90 I'm sorry to hear that! If the first 12 digits are visible or
if you have that information available on a receipt, we may be able to
locate the gift card in our system.
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¡VEHO IS BAD!
¡Chicas, ayúdenme! ¡Sephora ayuda! A principios de este mes, hice un
pedido que nunca llegó. Es una pena, porque pedí millas de veces en
Sephora y nunca me había pasado. Ahora que me pasa por primera ...
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Re: ¡VEHO IS BAD!
@Emms1801 I'm sorry to hear that you haven't received your order. It
looks like your private messages are currently turned off. Please send
me a private message with your order number or you can conta...
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Re: ¡VEHO IS BAD!
Hello, you told me to write you privately with my order number,. I
placed the order on July 3rd and on July 9th I received a notification
indicating that it had arrived, I have placed several orders a...
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Re: ¡VEHO IS BAD!
Hola, me dijiste que te escribiera en privado con mi número de pedido.
Hice el pedido el día 3 de julio y el día 9 de julio me llegó una
notificación indicando que había llegado, he hecho varios pedid...
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Re: ¡VEHO IS BAD!
@keelybt Thank you so much for responding. I've already activated my
private messages. Please help me. I've ordered from Sephora thousands of
times, and this is the first time this has happened to me.
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Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Hi! I work with a highly awarded printer based in Vancouver, Canada. Can
you please offer some hints at how to apply to become a supplier to
Sephora for things like gift card folders, signage, direct ...
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Re: Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Hi @SamanthaYVR Thanks for your inquiry! I can share this and your
information with the appropriate teams.
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Re: Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Thank you so much!Our clients include Apple, BMW Canada, NIKE, Lego, and
Aritzia, so we have plenty of experience servicing big brands. Is there
a way we can connect offline so I can share my info and some samples of
our work?
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Damaged Gift card
I was Gifted a Gift Card for my Birthday and the Card number and pin
number are scratched! When I went to the Store to use the Scan Part it
didn’t work either. Does anyone know what to do?
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Re: Damaged Gift card
@huhnsbel, I'm sorry to hear this! The pin and card number are required
to redeem the gift card online. If the gift card was purchased from
Sephora directly and you have the receipt, we may be able to...
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