"Add more items or remove Welcome Kit to proceed to checkout"

[emmacjl]

When I tried to finish my first online shop after I became a VIB, the system kept showing "Add more items or remove Welcome Kit to proceed to checkout" and I couldn't move to the next step. I removed all the free sample and cleaned all the promotions, and it still didn't work. Could any one tell my why...Thank you...

[StephanieBT]

Hi @emmacjl, @123Elina, @pardonmyfreedom, and @AnnaK21,

Sorry for the confusion! It looks like all of you qualified for VIB at the end of 2016 so, while you definitely are still eligible to redeem your Welcome Kit, the system isn't recognizing that because it's a new year. I recommend giving us a call at 1-877-SEPHORA when you're ready to place your next order so one of our phone reps can assist you with adding the Welcome Kit, or you can always pick the kit up in your local store.

I hope that helps!

-Stephanie

[AnnaK21]

I'm having the same issue! Don't know what to do.

[NikkoBT]

Hi emmacjl!

I'm sorry to hear that you're having difficulties when trying to checkout. You might be experiencing this if you are trying to place an order with just your VIB Welcome Kit. 

[123Elina]

Unhelpful answer!  I'm having the same issue and nothing seems to work. Please help!

[pardonmyfreedom]

That's a horrible answer and is super unhelpful. Who would check out if they aren't buying anything? I've been trying to place an order with my welcome kit and I'm getting the same error. And I do have other items in my bag. So do you have an actual answer for this issue now?