other support
Hello, my daughter received a $40.00 gift card last week, we went this
weekend to the store and the card has 0.00 balance, what we can do at
this point?
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Cancel Order
Hi, I realized I had the product already that I ordered. I tried to
cancel, but there is no option because I did not cancel within the
timeframe of 1 hr. I got an email today that my order is delayed....
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Colis jamais reçu
J'ai passé une commande le 6 mai qui devait être livrée au plus tard 2
jours après. Cependant plus d'une semaine après je n'ai toujours rien
reçu et le transporteur n'a aucune nouvelle date de livrais...
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Why did all the prices go up!!
Spoiler (Highlight to read)All of the prices went up 10 or more dollars
for everything on the website!! The mini sol de janeiro was $24 and now
it is $33.50 on my website, the tower 28 lip jelly was $...
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Re: Why did all the prices go up!!
No seriously wtf they want me to pay 62 dollars for too faced ?!?! Now
nars foundation is almost $70 now. I just compared my “the ordinary”
moisturizer from here to Ulta prices and it’s 5 dollars chea...
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Re: Why did all the prices go up!!
Hi @riley54, It looks like you're viewing prices on both the US and
Canadian websites, which are reflected in USD and CAD respectively. To
switch between the sites on the app, please click your name/p...
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Credit card not active
Hi there. My credit card arrived super late so it took almost three
months to activate it. Even though my physical card is now active, it
currently says “account not active” on the app. Can you help me with
this?
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Return Ban
I have been a loyal Sephora Rouge customer for years and at my last
store visit, I was horrified when the associate handed me a slip of
paper notifying me that I was banned from making any returns for...
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Re: Return Ban
This also happened to me - talk about a cruel policy. Why pretend like
you can return and then all of a sudden ban your best customers? I keep
more than I return! Other businesses just don’t allow suc...
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Re: Return Ban
Also banned from returning. Ridiculous considering I am also rouge. The
Armani rep matched me the wrong shade for their $70 foundation and now I
am stuck with it. Never would’ve happened at ulta
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Re: Return Ban
I’ve been banned permanently from online shopping since 2018. They won’t
overturn the decision. At least you only had a year of no returns. I
can’t even buy.
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Re: Return Ban
Hi @lhysterie I'm so sorry to hear about this and thank you for sharing
your feedback with us regarding our return policy and the notice you
received. Additionally, I'm sorry for your disappointment a...
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Re: Return Ban
I’m not sure who this would be in the US but in Canada I’d contact the
Ministry of Government and Consumer Services and file a complaint
against the company
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Missing item, Sephora won't refund or replace it
I recently ordered from the VIB sale, I usually do not make such large
purchase in the fear that I will not have all my items shipped to me, or
there might be problems. I received both my shipments wi...
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Re: Missing item, Sephora won't refund or replace it
Have you received the refund? How did Sephora solve the wrong item and
missing item issue?My Sephora packages went missing and Sephora refused
to send me a new one or pick up the items from the store,...
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Account problem
I have had 2 accounts under the same email for some time now, and it’s
becoming an issue. I want to make a return but I made the purchase in
store under an account I’m not logged in on, but somehow it...
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Partial Shipment, other item still not sent
My order 74841475003, which included the Laura Mercier Ultra-Blur
Talc-Free Waterproof Translucent Pressed Setting Powder, never shipped.
What is the issue here? This order was from April 18th.
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Why points show in negative
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read) Can some one tell me why my points cut. Can some one tell me
why my points cut.
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Change Birthday
Hello! I do not remember setting this date as January 1st, but my
birthday is incorrect. I don't know if I have to make a purchase or not
to change it, but if I don't have to make a purchase, can you ...
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Cancelled order/Afterpay refund
Cancelled my order immediately after I realized wrong shipping address.
Did not want to have to deal with my old address which is my exs house.
I had my payment set up through Afterpay and saw that Af...
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Promo code
Hello, I was trying to enter the promo code that was sent once I was
signed up for the Messages, but unfortunately, it says “code available
to select BI members” any idea how to still get a code that works?
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Re: Promo code
Hi! I'm having the same issue. Could you please assist me?
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Did not receive order
Hi, I am trying to inquire about an order made on April 11, 2024 that
has not been received yet. Can someone please help? thank you!
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cannot use 25% discount with a new credit card?
It looks like a lot of other people are having the same issue. I have
opened my card so that I can use 25% discount and it won't let me use
it. I spent like hours and days trying to figure this out an...
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