New return policy is terrible

[annieh206]

Just found out Sephora changed their return policy for past 30 days items to no refunds! No store credit or even exchanges!! Previously it was a store merchandise credit. I had a mini perfume that I accidentally ordered two of and kept forgetting to return, I was about 3 days past the 30 day mark. Anyway they refused to give store credit or even exchange so now I’m stuck with something I don’t need or want. It’s a really bad policy change, 30 days is way too short for returns. Please change it back !!!

[SheenaDaDiva]

Same thing happened to me, 3 days over, bad reaction to product, no flexibility or case by case decision making by staff or customer service. I did not need refund and could’ve used store credit. Terrible. 

[LaurieBT]

@SheenaDaDiva, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!

[DaneeBT]

@annieh206 Thank you for taking the time to share your feedback with us about our updated return policy. I'm so sorry for any disappointment caused and I will share your feedback with the appropriate teams.