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200,668 Posts
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Unsuccessful Authorization
Hi, My order number is . I saw the status is unsuccessful authorization,
it that means my order already canceled? I don't know what's going on.
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Re: Unsuccessful Authorization
Hi @Anonymous, I'm going to send you a private message with more
information. Please check your inbox under your Beauty Talk profile when
you have a moment. Thanks! Best, Mali
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Hi can a sephora customer service rep please PM me, my order seems held up by UPS!
Hi so I tried to track my order but it says "Exception: Action Required"
The shipping address provided may be incorrect or incomplete. Please
provide the correct shipping address by selecting the Corr...
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Re: Hi can a sephora customer service rep please PM me, my order seems held up by UPS!
HI @LadyPS, I'll send you a PM now! 🙂 Best, Mali
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Problems placing order
I'm trying to place an order and it won't let me check out. It keeps
saying "Add more items or remove Rouge Requalifying Gift to proceed to
checkout." I already have $71.00 worth of items in my cart, ...
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Re: Problems placing order
Hi @velvety, I would be happy to look into this for you. For immediate
assistance, I would call in. I'll look into this and send you a private
message though. Please check your inbox momentarily. Thanks! Best, Mali
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No email confirmation even 48 hours after placing my order
Hi, I bought the modern renaissance eye shadow palette on december 31
around 11 am. I've been charged on my paypal account and there's no
money left on my gift card. I can also see the item in my orde...
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Re: No email confirmation even 48 hours after placing my order
Hi Valechose, Sorry about that! Our site was temporarily down for
maintenance which could have been the reason for the delayed
confirmation email. If you still have not received an email, please
shoot...
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Hi, ive not received order confirmation mail
Hi there I just placed my order online the amount has been debited from
my credit card and in the orders it says the order has been placed but
I've not received the confirmation mail yet. please can someone help me
out
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Re: Hi, ive not received order confirmation mail
Hi Arshij, Sorry about that! Our site was temporarily down for
maintenance which could have been the reason for the delayed
confirmation email. If you still have not received an email, please
shoot me...
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Foreo Luna 2 Exchange
I purchased the Foreo Luna 2 a couple months ago in the purple sensitive
skin version, but then exchanged it for the blue combination because I
felt like the sensitive one wasn't doing enough for me. ...
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Re: Foreo Luna 2 Exchange
Hi marifolsom, I'm sorry to hear that one wasn't out for ya! I recommend
contacting the store directly regarding an exchange and they will most
likely be able to accommodate you! 🙂
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Where did my points go? Why can't I add anything to my basket?
I went from over 1000 points to 0 points and I am VIB Rouge. Where did
my points go? My points showed up yesterday so why not today? Also I
want to order some things but the "add to basket" button is ...
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Re: Where did my points go? Why can't I add anything to my basket?
Hi @lipglossxo, @noname21, Beauty Insider was temporarily down on the
1st for scheduled maintenance but should be accurately showing all of
your account information now. If anything still looks weird,...
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Re: Where did my points go? Why can't I add anything to my basket?
Me too!! I have spent too much money at this place to have all my points
disappear, this is total bs!!! I hope it's just a glitch since it seems
to be happening to a lot of people.
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Re: Where did my points go? Why can't I add anything to my basket?
Hey!I have the same issue and I wanted to order stuff but there seems to
be some sort of glitch I hope this can be resolved soon...
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VIB 10% off shopping pass not working
The website has been super glitchy and nothing is loading. I just placed
an order and tried to use my VIB 10% off shopping pass and it wasn't
wanting to upload. Anybody else having this problem rite now? 😞
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Re: VIB 10% off shopping pass not working
Hi ilona1, So sorry for the inconvenience caused! Beauty Insider was
temporarily down for maintenance but should be running fine now! If you
are still having trouble, please shoot me a PM for further assistance.
Thanks!
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Re: VIB 10% off shopping pass not working
Same here I don't know how to solve this problem. I'm obviously a VIB
but while I tried to use the code it say I must be a VIB to use it.
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Why aren't my points/status showing up on my account?
My points and VIB rouge status aren't showing up on my account... the
mobile app also says I should "create account" even though I'm signed
in? What is going on? I can't even add anything to the cart when I'm
online.
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Re: Why aren't my points/status showing up on my account?
Hi jkimmiez, Sorry for the confusion! Beauty Insider was temporarily
down for scheduled maintenance but should be showing your accurate
account information now. Thanks!
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Changing my birthday...
I'm not sure how it got messed up, but my birthday on my account should
be January 19, 1988, instead of February. Thanks for any help!
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Re: Changing my birthday...
Hi marissalau01, I went ahead and updated your birthday to 01/19/88.
Thanks 🙂
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Re: Changing my birthday...
My birthday is January 19 too. My account isn't letting me redeem my
free birthday gift.
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Re: Changing my birthday...
Hi boomonster, It looks like your account is set to Jan. 19th. You can
redeem your gift during your next store visit or you can add your gift
to your next online order. Thanks!
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I didn't get my points on my order.
I ordered the Anastasia Modern Renaissance Palette today which would
have taken me from 548 points to 603 (I'm A VIB Rouge btw) but it
didn't. I noticed some technical issues on the site today so is t...
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Re: I didn't get my points on my order.
Hi @CharlaChristina, I have sent you a private message in regards to
this. Please check your messages when you have the chance. Thank you.
Best Wishes, Janean
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VIB
I bought $250 worth of things at a sephora location to maintain my VIB
rouge status, however, the employee did not correctly put in my email so
the amount spent was not added to my account so I have lost my rouge
status. What can I do?
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Re: VIB
Hi @Amariesworld, I am very sorry about that! I will send you a private
message so that I can help you with this. Best Wishes, Janean
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VIB Status Reset
I was a VIB Rouge before the status reset. This morning I ordered just
enough to maintain VIB status, however I logged in now and it was all
wiped in the yearly reset. I wanted to keep VIB at least but now I can't
afford to. Did I mess up? 😞
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Re: VIB Status Reset
Hi @LadySabra, I am very sorry for the confusion. I will send you a
private message shortly with more information about your account. Thank
you. Best Wishes, Janean
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Re: VIB Status Reset
In my experience, the points have never expired. My points are correct,
if a little glitchy today because of the new year. My issue is that I
spent the required amount to maintain VIB (not VIB Rouge) ...
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Re: VIB Status Reset
I had 977 points and was told repeatedly by store associates they didn't
expire. If that was untrue I will never spend a dime at Sephora again
and will return everything I purchased last month.
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Re: VIB Status Reset
Hi @Stacey1150, Points never expire. Your year to date spend is reset
every year. I hope this clarifies. Best Wishes, Janean
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Vib rouge
Hi! I recently became a vib rouge in November and I've been waiting to
make a purchase to receive it. Today I went to check out and it said
that I need to add more items to my cart to quality for it. ...
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Re: Vib rouge
Hi @smXO, I am very sorry for the delayed response. I will send you a
private message in regards to this shortly. Please check your messages
when you get the chance. Thanks! Best Wishes, Janean
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