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200,666 Posts
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Order taking a long time
I have flash shipping. Made an order in the 26th. According to email I
won't have it til the 5th. What's the deal?
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Re: Order taking a long time
Hi shadeofgrey, I'll send you a private message shortly to further
assist you. 🙂
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Missing items in the Marc Jacobs Lipstick set AND Rouge gift??
Two things I would like some help with please... 1: I bought the Marc
Jacobs Up All Night Five-Piece Petites Le Marc Lip Creme Collection
online on the 16th of December (order number 54289102XX) as a ...
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Re: Missing items in the Marc Jacobs Lipstick set AND Rouge gift??
Hi @Anonymous, I'm sorry to hear this! I'll look into this and send you
a PM soon.
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Attn Mods! Why was my most recent review deleted?
Could someone please take a look and tell me what went wrong so I can
write a better review next time? Thanks.
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Re: Attn Mods! Why was my most recent review deleted?
Hi @anon232, I'll look into this and send you a PM soon!
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Used apple pay on mobile app did not receive order confirmation
apple pay was only option to pay on mobile app. The transaction shows on
my wallet, but i did not receive an order confirmation and the items are
still in my cart. Please advise.
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Re: Used apple pay on mobile app did not receive order confirmation
Hi alys17, I'll send you a private message shortly after I look into
this for you. 🙂
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Forgot to redeem birthday gift
I am a VIB rouge member and meant to stop in all month to get my
birthday gift but I had a busy month and was unable to. Is it possible
to still redeem my birthday gift? Thanks!
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Re: Forgot to redeem birthday gift
Hi LolaTheDreamer! I'll send you a private message shortly to further
assist you. 🙂
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VIP rouge card missing from welcome pack?
I just got my rouge welcome pack in the mail and there was new card. Was
there supposed to be or not?
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Re: VIP rouge card missing from welcome pack?
Hi Manwathiel, Regretfully, we are phasing out physical VIB and VIB
Rouge physical cards. When shopping in-store, just provide the Cast
Member with your registered email address or phone number to rec...
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Urgent: Issues with Points & Order
Hello: 1) Order placed on 1/1/2017 has not yet shipped whereas orders
placed on 1/2/17 & 1/3/17 have already shipped. Is there an issue? 2)
Orders placed on 1/2 & 1/3 do not show up under "My Points & Status" for
YTD spending. Please fix. Thanks.
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Re: Urgent: Issues with Points & Order
Hi saridyn, I'll send you a private message shortly to further assist
you. 🙂
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Order not counted
I did not get points for my recent order. The items don't appear on my
purchased list and it still says I need to spend 1k this year, I'm tryng
to renew rouge asap
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Re: Order not counted
Hi imababymuffin, I'll send you a private message shortly to further
assist you. 🙂
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Is there something wrong with my order??
i placed an order a couple days ago and still have no tracking number
for it. I noticed the 2 products I ordered are already out of stock so I
hope there is nothing wrong with my order. Usually my ord...
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Re: Is there something wrong with my order??
Hi lipglossxo! I'll send you a private message shortly to further assist
you. 🙂
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Can anyone help me change my birthday?
Hi,My birthday is wrong on my account, can someone help me change it to
January 15th, my real birthday!! Please and thank you 🙂
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Re: Can anyone help me change my birthday?
Hi @Taylacapri, I would be happy to assist you with this! 🙂 I'm going
to send you a private message. Please check your inbox when you can.
Thanks! Best, Mali
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order confirmation
I placed an order this morning which i never received a confirmation
email for. However, in my online order history it shows my order is in
progress. Just making sure my purchase was successful since this product
is out of stock already.
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Re: order confirmation
Hi @maddi04, I'll take a look and send you a private message. 🙂 Best,
Mali
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Points never added to my account before end of year and now I am back to being a VIB
Hi, before Christmas I went into Sephora and made a purchase that was
over $240 dollars. I spent the $240 in order to keep my VIB Rouge Status
for 2017. Today I looked at my SEPHORA app and realized t...
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Re: Points never added to my account before end of year and now I am back to being a VIB
Hi @ambernm, I'm going to send you a private message regarding this.
Please check your inbox when you can. Best, Mali
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What is going on with the beauty insider points?
All my BI points are gone. I had over 1000 points, now I only have 100.
what is going on? I thought the points didn't expire?
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Re: What is going on with the beauty insider points?
Hi @rlynn89, I am very sorry for the confusion. Your points and status
should now be showing correctly on your Sephora account. Please log out
and then log back in to see the update. If your account i...
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Re: What is going on with the beauty insider points?
Same thing happened to me this morning!! Need to know what's going on.
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Re: What is going on with the beauty insider points?
Hi @Jrcart, The points should now be showing correctly on your Sephora
account. You may want to log out and then back into your account to see
the update. Please let me know if you need further assistance. Thank
you. Best Wishes, Janean
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Emails
As of Dec 28th all of my emails from Sephora have been coming in Sephora
Beauty Insider instead of Sephora VIB Rouge. I don't want to miss any
emails that are designated for Rouge. I logged into my ac...
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Re: Emails
Hi @bertina, I'm going to send you a private message. Please check your
inbox when you have a moment. Thanks! Best, Mali
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Two birthday gifts?
So I just had my birthday in December. I had already gotten my birthday
gift (the one everyone gets, the Marc Jacobs one) but now when I look in
the rewards it's giving me the option to choose other b...
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Re: Two birthday gifts?
Hi @ThatGurl16, @Beadshopgirl is correct! These are the new 2017
Birthday Gifts. You will be prompted to add one to an online order in
the 2 weeks before or after your birthday. You must be logged in ...
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Re: Two birthday gifts?
Those gifts are the new ones for 2017. You'll get to choose from those
next December for your birthday.
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Unsuccessful Authorization
Hi, My order number is . I saw the status is unsuccessful authorization,
it that means my order already canceled? I don't know what's going on.
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Re: Unsuccessful Authorization
Hi @Anonymous, I'm going to send you a private message with more
information. Please check your inbox under your Beauty Talk profile when
you have a moment. Thanks! Best, Mali
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