VIB Status Reset

[LadySabra]

I was a VIB Rouge before the status reset. This morning I ordered just enough to maintain VIB status, however I logged in now and it was all wiped in the yearly reset. I wanted to keep VIB at least but now I can't afford to. Did I mess up? 😞

[JaneanBT]

 Hi @LadySabra,

I am very sorry for the confusion. I will send you a private message shortly with more information about your account. Thank you.

Best Wishes,

Janean

[LadySabra]

In my experience, the points have never expired. My points are correct, if a little glitchy today because of the new year.

My issue is that I spent the required amount to maintain VIB (not VIB Rouge) just after the reset, however the money that I spent was for some reason considered before the reset, thus leaving me out $350 and with no VIB, just BI. Does anyone have any advice, or should I contact Sephora directly?

[Stacey1150]

I had 977 points and was told repeatedly by store associates they didn't expire.  If that was untrue I will never spend a dime at Sephora again and will return everything I purchased last month.

[JaneanBT]

Hi @Stacey1150,

Points never expire. Your year to date spend is reset every year. I hope this clarifies.

Best Wishes,

Janean