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200,911 Posts
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Re: Errors in a review
Hi @KaysD7, I'm sorry to hear that! We can't edit a review, but we can
delete it. I'll send you a PM after I delete it with the original review
so you can copy and paste it and edit it. (:
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Combing Beauty Insider Accounts
I have two beauty insider accounts. One is a Rouge and the other is a
VIB. I was wondering if I have to call to combine them or if I have to
combine them on the website.
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Re: Combing Beauty Insider Accounts
Hi Ohhhliviiaa, I will send you a message to help with this.
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Hi, I posted a review for the Marc Jacobs Beauty Le Marc Liquid Lip Crème and it doesn't show up in my reviews.
Hi, I posted a review for the Marc Jacobs Beauty Le Marc Liquid Lip
Crème and it doesn't show up in my reviews. Can someone look into this
for me? I spent a lot of time on the review and I'd hate to have to
re-do it.
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Re: Hi, I posted a review for the Marc Jacobs Beauty Le Marc Liquid Lip Crème and it doesn't show up in my reviews.
Hi KDey, I will be happy to look into this for you and send you a
message with more information.
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VIB Rouge card question
I have the VIB Rouge card but when I sign into my online account it
shows me as Beauty Insider and when I get my email coupons it's still
set to Beauty Insider. Is there a way to update this? Thanks 🙂
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Re: VIB Rouge card question
Hi Eestrada85, It sounds like you may have 2 accounts. I will send you a
message to help.
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Not Getting Points in Store, Only Online?
I've shopped at Sephora in store and online over the past couple of
months, my card tells me I'm only getting points for my online
purchases. Why is that? Can anyone help?
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Re: Not Getting Points in Store, Only Online?
Hi Dullthought, It sounds like you might have two accounts. I will send
you a message for more information.
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When I went to the store, I have beauty insider points. But when I checked my online account, it says 0 points. Any help please?
The last time I went to Sephora, I bought a couple of products and used
my beauty insider card. The cashier checked my points and she says that
I have enough to avail some samples. But when I checked ...
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Re: When I went to the store, I have beauty insider points. But when I checked my online account, it says 0 points. Any help please?
Hi BiBat, I would be happy to look into this for you. Sending you a PM
now 🙂
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Need Help Redeeming VIB Welcome Kit!!
I was recently just updated to VIB status but, I never received the
physical card or welcome kit last time I shopped at Sephora. The cashier
said they ran out. Is there anyway to have the Welcome Kit emailed to me
instead? - Yany
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Re: Need Help Redeeming VIB Welcome Kit!!
Hi Yarany, I'm going to send you a PM now so I can assist you with this.
Thanks!
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Made a Large Skincare Purchase 1/8/17 - Point Adjustment?
I made a purchase on January 8th that included mainly skincare, I also
used my 10% VIB coupon during that purchase. January 10th rolls around
and I see there's a 2x skincare promo now! I was wondering...
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Re: Made a Large Skincare Purchase 1/8/17 - Point Adjustment?
Hi @jinxski, Regretfully we are unable to apply a promotion
retroactively to a purchase. Sorry about that!
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Re: Made a Large Skincare Purchase 1/8/17 - Point Adjustment?
Hello Marieke, Thanks so much for the response! So would it be okay if I
returned the product in store and tried to repurchase immediately? Would
that 10% off still be applicable? Or would that be gone if I tried to
repurchase after the return?
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Re: Made a Large Skincare Purchase 1/8/17 - Point Adjustment?
@jinxski, I'd recommend contacting your local Sephora store for more
information. It is up to the store's discretion whether or not to apply
the promotion again, but they can provide you more information regarding
this. (:
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Re: Made a Large Skincare Purchase 1/8/17 - Point Adjustment?
Will do! I will most likely wait until the product is in my hands.. no
use asking when I can't even show them proof LOL Thank you so much for
your answers! It's much appreciated 🙂
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package!!!
My Sephora order states that it has been delivered but I cannot find it
outside or near my home. I asked my neighbors and they said they didn't
see anything. I think it was either misdelivered or stol...
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Re: package!!!
Hi abarr184516, I'm so sorry to hear you have not been able to locate
your order! Occasionally our shipping partners will prematurely mark a
package as delivered and I apologize for the inconvenience ...
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Problems ordering
I am trying to make a purchase. If I try to look at a product to buy I
get an internal server error.
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Re: Problems ordering
Hi @Sherryweb1, I am very sorry for the difficulty you are having with
placing your order. I will send you a private message shortly so that I
can look into this further. Thank you. Best Wishes, Janean
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PM please
Hello, Can I have an admin mod that is online now pm me please. I don't
know who is online and who I should message.Thanks
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Re: I spent well over 2 grand last year......
Hi kaylaaskyes, Thanks for reaching out to us! I took a look at your
account, and saw that you are currently VIB Rouge, and you will maintain
your Rouge status through 2017. I hope this clarifies things for you!
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Can a Mod help me remove my profile information from my BT account?
I have clicked "update your beauty insider profile", but I cannot remove
my birthday, skin tone. And the other things I have been able to change
are not being reflected on my Beauty Talk profile page ...
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Re: Can a Mod help me remove my profile information from my BT account?
Hi Natalyf, I have updated your privacy settings, so these don't show on
your page. If you need additional assistance, please feel free to send
me a private message.
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Re: Can a Mod help me remove my profile information from my BT account?
@keelybt Thank you so much!
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2 VIB accounts
I have 2 VIB accounts with points for both. I have only a card for one
(no online access) and only online access to the other account (no
card). Can you please help me merge the two accounts.
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Re: 2 VIB accounts
Hi Bebe24, I'm more than happy to you link your accounts! I'll send you
a private message shortly to help you out. 🙂
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Re: Points adjusted?
Hi xthestageonfirex, I'll send you a private message shortly after I
take a look into this for you! 🙂
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Unsuccessful authorization
Hi, I placed an order Jan 5th. As I had not yet received a shipping
notification I logged in today to find out that the status of my order
is "Unsuccessful authorization". Why is this, and why am I no...
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Re: Unsuccessful authorization
Hi katina21, I'm so sorry to hear that! I'll send you a private message
shortly to help you out. 🙂
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Request for Refund for Flash 1 Day Shipping
Hi I placed 2 orders on 6 Jan, one with the regular Flash 2 day and paid
Flash 1 day for the other order as I needed the items for a trip
tomorrow. Both orders are only delivered tomorrow which defeat...
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Re: Request for Refund for Flash 1 Day Shipping
Hi shanshanshan, Sorry about this! I'll take a look into your orders and
send a PM soon.
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