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200,890 Posts
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Missing redeemed rewad and samples
Hi there I just received an order and I am missing two samples and a
product that I redeemed for 100 points. I chose 3 samples and redeemed
two products worth 100 points each, but only received one of...
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Re: Missing redeemed rewad and samples
Hi EmilyDavison97, I'm so sorry to hear about this! I'll send you a
private message to assist you further. Always, Danee
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BIRTHDAYS
I need to change my birthday to the 16th of April because I accidentally
put in 16th May and I dont know how to do that? xxx
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Re: BIRTHDAYS
Hi shimmerglow, I've updated your birthday to April 16th for you! Happy
early birthday! Always, Danee
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Reward points stole by others
I went through my order history and found that there was a purchase made
by others, who also took my birthday gifts and redeemed 1000 points from
my account. I lost my card a long time ago and didn't ...
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Re: Reward points stole by others
Hi vickyxy, I'm so sorry to hear about this! I'll take a look at your
account then send you a PM to assist you further. Always, Danee
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SA forgot to scan my card during purchase
Hi I recently made a purchase at a sephora store and the cashier forgot
to scan my beauty insider card so that I could get points for my
purchase. I purchased a naked palette and kat von d eyeliner. I...
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Re: SA forgot to scan my card during purchase
Hi hipsypixi, I can assist you with this! I'm sending you a PM now.
Always, Danee
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Re: How can I link the BI card I got at the store to my online account%3F
Hi @Anonymous, I will send you a private message so that I can help you
with this. Please check your messages shortly. Thanks! Best Wishes,
Janean
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order problems
for passed orders this has happened too, my order getting cancelled once
or twice and reordering and then it going through mine cancelled for the
second time again and i reordered how can i make sure it goes through?
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Re: order problems
Hi @Anonymous, I'll take a look into this for you and send you a PM
shortly. 🙂
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Add purchase information online?
Hello! A few weeks ago I visited Sephora for the first time and
purchased some products. After completing my purchase the cashier asked
if I was a Beauty Insider. I said no, and that apparently was th...
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Re: Add purchase information online?
Hi @Anonymous, I'm more than happy to help you out with this! I'll send
you a pm shortly to further assist you. 🙂
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Unsuccessful Authorization Order
HiI placed an order on the 6th of April 2017, when I checked my order
status I found " Unsuccessful Authorization". What does it mean? You
charged my money already. If the product is out of stock, when will you
arrange refund?
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Re: Unsuccessful Authorization Order
Hi Yanniee, I will send you a message with more information.
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Re: Unsuccessful Authorization Order
Hi Yannieee, I'm going to send you a PM now so I can look into this for
you. Thanks!
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UNSUCCESSFUL AUTHORIZATION
HI, MY ORDER STATUS: UNSUCCESSFUL AUTHORIZATION. WHAT DOES THIS MEAN ?
PLEASE HELP
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Re: UNSUCCESSFUL AUTHORIZATION
Hi @Dorothylin, I'll take a look and will send you a private message.
Best, Mali
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Email settings keep getting reset
Hi, since the new site my email subscriptions (to all offers and
subscribed) keep getting reset to unsubscribe. I use each update button
separately and do a page reload afterwards to check they applie...
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Re: Email settings keep getting reset
Hi @somegirl123, I'll look into this and I'll send you a private
message. Best, Mali
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So when the Marc Jacobs Beauty - "Le Marc Lip Crème Lipstick" in "Slow Burn" 100 point perk be available in stores?!
I saw it online in Canada during the Thursday of the same week when the
new 100 point perks for March was released on the 1st Tuesday of last
month and yet I don't see why it should be an online-only ...
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Re: So when the Marc Jacobs Beauty - "Le Marc Lip Crème Lipstick" in "Slow Burn" 100 point perk be available in stores?!
Hi Glamorous4Ever, Availability may vary, so I'd recommend checking with
your store directly for more information>
https://www.sephora.com/store-locations-events
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Re: So when the Marc Jacobs Beauty - "Le Marc Lip Crème Lipstick" in "Slow Burn" 100 point perk be available in stores?!
Uh I've ALREADY mentioned in another thread previously that I've checked
your stores all across my province pretty much and NONE of them have
it?! Plus I've noticed the title of the recent e-mail that...
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Order never arrived
Hello, I order with Sephora all the time - once or twice a month - and
there's never been an issue. This last time I ordered the Tatcha limited
edition dewy mist (and some bonus samples) and it never ...
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Re: Order never arrived
Hi jlam17, I'm going to send you a PM now so I can look into this for
you. Thank you!
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Affiliate Account?ep
I signed up for LinkShare account but can not find Sephora for the US.
Only for UK and I believe it was AUS. How can I go about getting a
Sephora US Acct?Thanks!
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Re: Affiliate Account?ep
Hi LipstickBetty, If you were able to successfully fill out our online
registration form, please send me a private message once you've been
approved so I can provide you with additional information. Thank you!
Always, Danee
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How does this work?
Hi Everybody,Im new to this forum and im kinda confused? Is there
different levels of beauty talk members? Where can i see the different
rankings? How do you gain the best ranking? Thanks so much 🙂
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Re: How does this work?
Hi smahon101, Fore more information regarding Beauty Talk guidelines,
please check out this thread here >
http://community.sephora.com/t5/Welcome-Getting-Started/BeautyTalk-Guidelines/m-p/21/highlight/true#M3.
Thanks!
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Cant remember what Email I used?
I signed up for Beauty Insider a while back in the store but I think the
cashier misspelled my email? Is there any way I can change the email
that's on current Beauty Insider card? I really want to or...
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Re: Cant remember what Email I used?
Hi BriiannaB, I would be happy to look into this for you. I'm going to
send you a PM now so keep an eye on your inbox. Thanks!
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Re: I'm a VIB Rouge member and my recent orders are being cancelled saying unsucessfull authorization. what does this mean?
Hi lagiang, I'm sorry about that! I'm going to send you a PM now so I
can look into this for you. Thanks!
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Price Match
Does sephora price match the same brand on their own website? For
example, glamglow cleansers are priced lower directly from glamglow than
on the sephora site. This is full price - not on sale! I woul...
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Re: Price Match
Hi m1234m, Yes, we would price match for something like that. Send me a
private message with the product you're referring to I can look into
this for you. Thanks!
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