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Post in Customer Support
jlam17
NEWCOMER I Rouge
‎04-06-2017 07:32 PM
‎04-06-2017 07:32 PM

Order never arrived

Hello, I order with Sephora all the time - once or twice a month - and there's never been an issue. This last time I ordered the Tatcha limited edition dewy mist (and some bonus samples) and it never arrived! It said it was delivered but I've been travelling for business. The package usually is in our mailbox (locked) or with the office. Any help? I still want the order! I paid for it and want the limited edition version and the products!

Reply
2 Replies
ZannaBT
ALUM II Insider
‎04-07-2017 09:08 AM
‎04-07-2017 09:08 AM

Re: Order never arrived

Hi jlam17,

 

I'm going to send you a PM now so I can look into this for you. Thank you!  

Stay Fabulous,
Zanna
Reply
1 Reply
jlam17
NEWCOMER I Rouge
‎04-07-2017 08:38 PM
‎04-07-2017 08:38 PM

Re: Order never arrived

Thank you Zanna!

0
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  • 2 replies
  • ‎04-06-2017 07:32 PM
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