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200,518 Posts
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Re: Didn't receive free samples
Hi Emkokoz! So sorry to hear you were missing samples, I'll be sending
you a PM in just a moment! Bisous, Sian
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unsuccessful authorizations several times since I disputed charges
Hi,I'm really wondering why I got unsuccessful authorizations several
times since I disputed charges on my credit card last year. In fact, I
didn't realize that someone used my credit card via my acco...
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Re: unsuccessful authorizations several times since I disputed charges
Hi yolo77! I'm sorry to hear you're having difficulty placing orders
online. I'd like to look into this further for you, and will send you a
PM with more info shortly! Bisous, Sian
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1 Reply
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Re: why cant i use my Sephora giftcard online. I mean on sephora's website?
Hi ayaba, Sorry for any issues you're experiencing attempting to add
your gift card to an online order! Please give us a call at
1-877-SEPHORA so we can assist you with placing your order. Thanks 🙂
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Re: I have my beauty insider card but i don't remember my email address! Can someone help?
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Missing samples
Hi, this hasn't been an issue in the past but over the last 3 orders
I've made, I've had samples and deluxe samples missing from orders. I
completed an order today (already shipped) that should have i...
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Re: Missing samples
Hi skeletales, I'm so sorry to hear your samples have been missing from
your recent online orders! I'm sending you a PM now to assist you with
this. Always, Danee
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Re: return to sender?
Hi aliyahmartin, I can look into this for you! I'll send you a PM when
I'm done. Always, Danee
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Help stolen package
My package was marked as delivered yesterday but I found it weird when I
didn't see it. I asked around my neighborhood and no one received it.
Please help
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Re: Help stolen package
This is always terrible. I had UPS deliver my package to someone a mile
away and like you - got the "Delivered" message but no package. Sephora
customer service was awesome and helped me track the mis...
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Re: Help stolen package
This has also happened with me not once, but twice and i filed a police
report with UPS and it has not been settled yet 😞 You guys were kind
enough to send me the second package but when it was marke...
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Re: Help stolen package
Hi @Anonymous, I am sorry about that! I will send you a private message
so that I can help with this. Please check your messages when you get
the chance. Thanks! Best Wishes, Janean
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Re: I have my VIB card but i forgot my email address! Is there has a way to find it?
Hi @Anonymous, We can definitely help you locate your email address!
I'll send you a PM now. (:
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How to link my card to my account?
I got my beauty insider card in the store, but I remembered that I only
told the cashier my full name. Now, I want to link my card to my
account, could you help me to do it?
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Re: How to link my card to my account?
HI @Anonymous, I can assist you with this! I'll send you a PM shortly.
(:
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I Need help canceling my Play! box!
I don't have the money to continue my subscription right now. And I
cannot figure out how to cancel. Please help!
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1 Reply
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Re: I Need help canceling my Play! box!
Hi @KFreezy, I'm sorry to hear this! I'll send you a PM now.
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Combining Points
I have a beauty insider account and then I started shopping online and
now I have 2 separate accounts... I'd like to combine them so I can have
my points in one place. Thank you
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Re: Combining Points
Hi @Maggie87J, I'd be happy to help you with this! I'll send you a PM
soon.
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Re: I just bought a product and it didn't show that I purchased it, so I didn't earn points.
Hi taylor241, In reviewing your account, I see that your Beauty Bank was
credited the points for your purchase made today! Please note, it can
take up to 24 hours from the time the purchase is made fo...
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Return Through Mail
I received my order in the mail and decided to return a couple things.
However, I only received half of my receipt (at the top it says page 2
of 2 and I didn't receive the first page). Therefore, I am...
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1 Reply
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Re: Return Through Mail
Hi @kitcat7, I'm sorry to hear this! There is usually just one page
included in the order and not two. I'll send you a PM to look into this
further for you!
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Double points on skincare purchase?
I bought skin care product during the double points event, I wasn't
given double points. It been two months. =/
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Re: Double points on skincare purchase?
Hi @Nomzi, I am very sorry about that! I will send you a private message
so that I can help you with this. Thanks! Best Wishes, Janean
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Sephora Thinks I'm A Fraudster
The short of it:- I've been a loyal Sephora customer for 10+ years.-
I've been VIB Rouge since the program's inception.- I have close to 30K
points. Clearly, I've spent a lot of time and money at/on S...
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Re: Sephora Thinks I'm A Fraudster
Hi Valentin3, I'm sorry to hear about the difficulty you have
experienced. Please give us a call at 1-877-SEPHORA and a supervisor can
look into this further for you.
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Re: Sephora Thinks I'm A Fraudster
That must be so frustrating @Valentin3! Hopefully a mod will see this
and shoot you a PM to try to clear it up. Have you tried messaging
Sephora on Facebook? They're usually really quick to respond to...
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Can I return an item without the original box and without a receipt?
I got the smashbox camera ready bb cream for a Christmas gift and it
doesn't match me. I got rid of the box a while ago, and I can't find the
receipt. My mom got it, and she didn't use my beauty insider card. Can I
still return for store credit?
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Re: Can I return an item without the original box and without a receipt?
She purchased it in stores and she said she threw the receipt away. 😞
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Re: Can I return an item without the original box and without a receipt?
Hi @ILuvSephora5678, Please give your local Sephora a call! They will
best answer this for you. If she purchased this online, let us know.
Thanks! Best, Mali
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ABH new Glow Kit
Are you guys going to restock the new glow kit, or is it gone completely
from the site?
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Re: ABH new Glow Kit
Hi ChloeCakes1928, In reviewing our inventory system, it appears that we
may be restocking this palette on our website within the next few weeks.
Please check back on our website! Always, Danee
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Missing items in order!!
I received everything payed for EXCEPT the free samples I ordered, how
can I get them???
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