Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
210,808 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Receiving event notifications and other emails?
Melissa, I receive the regular email just NO email pertaining to any VIB
perks, events, sales, etc.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Receiving event notifications and other emails?
oklady2013- I just responded to your message, please review it when you
can!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Receiving event notifications and other emails?
I don't get store vent email either. Nor do I get any other VIB email.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Receiving event notifications and other emails?
@Oklandy2013- I'm sorry that you do not receive our emails! I'll message
you to help:)
0
0
| 0 Hearts |
0 Replies
|
|
Re: Receiving event notifications and other emails?
Hi IttyxBittyxMe We did not send out any Ariel emails. The only emails
that were sent were for those clients that signed up of email
notification on the product page. I will send you a message to help in
regard to the store event emails.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: How do I get my VIB discound code??
Hi Claudinha, We do not share dates of our promotions and offers for
competitive reasons. Please stay tuned! Thank you.
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
1 Reply
| |
|
Re: none of my points from previous in store purchases are showing up online. can someone help?
Hi Kaat18, I'll send you a message to help. 🙂 -Laura
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Is Lorac in any Manhattan NYC stores?
Hi RobinNYC, Is there a particular Lorac product that you are looking
for? You can always use the "Find in Store" option to the right of the
product. 🙂 -Laura
0
0
| 0 Hearts |
0 Replies
|
|
Third online order and they still manage to mess up the samples and promo items.
This is the third order in two weeks where I didn't get the correct
samples or promo items. First order none of the three samples were sent.
Second order, the wrong sample was sent. Third order, no ho...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Third online order and they still manage to mess up the samples and promo items.
Hi Panage2000, I'll send you a message. 🙂 -Laura
0
0
| 0 Hearts |
0 Replies
|
|
Android App
Long ago another user asked about Sephora having an app for android; I
was wondering if any progress has been made in creating an app? Will one
be available in the near future? Loyal Sephora fans are/...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Android App
Please get an Android app. I think we android users definitely feel like
second-class citizens. I find it strange that you are deliberately
alienating a large group of your (supposedly wanted) custome...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Android App
Hi SimoneB5, Our mobile app is currently available for the iPhone only.
For Android users, we recommend using our mobile site, m.sephora.com. We
appreciate the time you have taken to contact us with y...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Android App
Good answer in that it's polite, but really solves nothing, nor is there
a sign that you're working on an android app, or that you're even
interested in anyone but iphone customers. I hear Ulta has an...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Friends and family discount
Hi Heatherjason, the Employee Appreciation discount is a chance for our
employees to extend their discount to their families and personal
networks. It is offered to our employees as a thank you for th...
0
0
| 0 Hearts |
0 Replies
|
|
Beauty Fall Promo Code Error
I just got a 10% off code from the Beauty fall promotion, but when I
went to use it immediately after getting it, it said the code had
already been used. Any ideas on what's going on? I was going to p...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Beauty Fall Promo Code Error
Hi Shoortstuff07 You are only able to win the 10% off once, so if you
have already done so it won't let you apply to another order.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Beauty Fall Promo Code Error
Bummer, guess I'll wait until the VIB event. Any idea when that'll
happen in November?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Beauty Fall Promo Code Error
Hi Shortstuff07- We do not give out the dates of our promotions and
offers for competitive reasons. Please make sure you’re signed up for
email to be notified.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Beauty Fall Promo Code Error
No worries, I undertand! I just have to plan my beauty budget is all. 🙂
I think I'm signed up, and I'll probably hit Rouge when the sale
concludes. I'm a little impatient is all.
0
0
| 0 Hearts |
0 Replies
|
|
Still not receiving promo e-mails!
I have been unable to receive any Sephora e-mails at all. I keep missing
out on some great offers because I never hear about them. I just
recently qualified for VIB but I don't want to miss those e-ma...
1
12
| 1 Hearts |
12 Replies
|
|
Re: Still not receiving promo e-mails!
I've was vib for over a year and I recently reached rouge, I have NEVER
received any promotional emails nor event invitation. Can you fix this.
0
0
| 0 Hearts |
0 Replies
|
|
I'm experiencing the same problem :( I feel like I'm miss...
I'm experiencing the same problem 😞 I feel like I'm missing out on
promos.
0
0
| 0 Hearts |
0 Replies
|
|
Same here. I've emailed Sephora about this issue WEEKS ag...
Same here. I've emailed Sephora about this issue WEEKS ago, but still
have not received an email with resolution.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Same here. I've emailed Sephora about this issue WEEKS ag...
@Xxsp I will send you a message to help.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
I am also having the same problem, I never got the VIB em...
I am also having the same problem, I never got the VIB email so I can't
use the coupon in store!
0
1
| 0 Hearts |
1 Reply
|
|
Re: I am also having the same problem, I never got the VIB em...
@carlz - I'd be happy to check your email subscription for you. I will
send you a private message now to help!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
@carenrose I also reset your subscriptions and ask that y...
@carenrose I also reset your subscriptions and ask that you add
"sephora@shop.sephora.com" to your address book as well. Thanks so much
ladies!
0
0
| 0 Hearts |
0 Replies
|
|
I'm going to resubmit your email for updates and make sur...
brennn wrote: I have been unable to receive any Sephora e-mails at all.
I keep missing out on some great offers because I never hear about them.
I just recently qualified for VIB but I don't want to m...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I'm going to resubmit your email for updates and make sur...
Thanks, crossing my fingers it works this time!
0
0
| 0 Hearts |
0 Replies
|
|
same thing is happening to me. Very frustrating, I'm mis...
same thing is happening to me. Very frustrating, I'm missing out on all
the perks!
0
0
| 0 Hearts |
0 Replies
|
|
Returns in store for online-only items?
I recently purchased the LORAC Pro palette which is only available
online and I found that I don't like it as much as my UD Naked palette.
I want to return it in store but is it possible since it's an
online-only product? Thanks in advance!
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
0 Replies
|
