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199,412 Posts
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How can I switch my birthdate on my profile? the wrong date is on there
How can I switch my birthdate on my profile? the wrong date is on there
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1 Reply
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Re: How can I switch my birthdate on my profile? the wrong date is on there
Hi @Lasdrob89, I can help you with this! 🙂 I sent you a private message
regarding this. Please check your inbox when you have a moment. Best,
Mali
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Ahava Renewal Peel Review
For some reason, I can't review this product, which, by the way, is
terrible. 10/10 Do not recommend.
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1 Reply
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Re: Ahava Renewal Peel Review
Hi @bharvey, Sorry to hear that this item didn't work out for you! We
recommend visiting the Sephora app to leave your review. Thanks! Best,
Mali
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Missing/wrong sample
Hello, I just received my order in the mail, and out of 3 free samples,
I only received 2, 1 of which I did not request for. This is the second
time in a row that I've gotten missing/wrong samples ]: Plz help.
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1 Reply
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Re: Missing/wrong sample
Hi @JJ016, I am very sorry about that! I will send you a private message
so that I can help you with this. Thanks! Best Wishes, Janean
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Missing item
Hi, I ordered a NAILS INC. Number Ones Base and Top Coat Duo but it
wasn't included in the order that I received. Can you please look into
it for me. Thank you!
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1 Reply
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Re: Missing item
Hi @lordiemiss, I'm sorry to hear this! I'll look into this and send you
a PM soon.
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Reward points after purchase
Hi, I made an in-store purchase and forgot to show the staff my rewards
card. Is it possible to add points after purchase? I have the physical
receipt. Thanks!
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1 Reply
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Re: Reward points after purchase
Hi @djolivia, I'll send you a private message shortly to further assist
you with this. 🙂
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My package is missing.
Hi, I've been trying to chat with customer support, but all agents are
busy. I made two orders while visiting home last week- one was delivered
with flash shipping and I received it with no problem. T...
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1 Reply
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Re: My package is missing.
Hi @Anonymous, I am sorry that you were unable to locate your package. I
will send you a private message shortly so that I can assist you with
this. Thank you. Best Wishes, Janean
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I signed up for the Play box at the beginning of the month%2C but I haven%27t received my box. Is ther a reason%3F
I signed up for the Play box the end of February, beginning of March,
but as of March 27, I have yet to receive my box. When should I expect
it?
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1 Reply
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Re: I signed up for the Play box at the beginning of the month%2C but I haven%27t received my box. Is ther a reason%3F
Hi MsLaurie94! Sorry about any confusion! Let me take a look into this
and I'll PM you shortly 🙂 Bisous, Sian
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Need help with Linkshare affiliate registration
Hello, I signed up via the link found at this site, but that just gave
me a LinkShare account, and when I looked for Sephora on there, I only
see Australia and Brazil available. I am looking for the U...
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1 Reply
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Re: Need help with Linkshare affiliate registration
Hi @gninsfran, I'm sorry about that! I'll look into this and send you a
PM soon.
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ORDER STATUS: Unsuccessful Authorization
Hi there! I placed an order yesterday (paid via paypal), and checked
today - order status is changed to unsuccessful authorization. However,
my paypal account was charged anyway. Can you please help with this
issue.Thanks!
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1 Reply
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Re: ORDER STATUS: Unsuccessful Authorization
Hi @Anonymous, I'm sorry to hear this! I'll look into this and send you
a PM soon.
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Link VIB Rouge Card to my Sephora Account
Ive seen this question posted, however have not found a definitive
answer. Would someone be so kind as to letting me know if this is
possible to achieve without calling the 1800 number ?
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1 Reply
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Re: Link VIB Rouge Card to my Sephora Account
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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Order Status : Unsuccessful Authorization
Hi!Yesterday, I placed an order and today I checked the status and it
says: unsuccesful authorization, why?
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1 Reply
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Re: Order Status : Unsuccessful Authorization
Hi KariSE, I'm sending you a PM to assist you further! Always, Danee
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flash order late
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1 Reply
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Re: Flash 2 day shipping - late
Hi searena, I'll be happy to look into this for you! I'll send you a PM
shortly with more information. Always, Danee
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Online Sephora not working!
Sephora website is buggy! Unable to view orders or checkout, I am using
chrome browser. This problem seems to persist almost 10 days now. I
placed a phone order as I could not checkout past week but e...
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Re: Online Sephora not working!
Unable to purchase in app or site. With or without gift cards, debit
cards or PayPal! So frustrating!!
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Re: Online Sephora not working!
I have been having the same problem. Every since the website redesign.
Its near impossible to navigate.
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Re: Online Sephora not working!
Hi aaras1234, Sorry to hear that, and thank you for bringing this to our
attention, we are working to resolve any issues that you may be
experiencing. In the meantime, I recommend clearing your cache/cookies,
as this can help.
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My March 2017 Sephora Play Box is missing%3F
Hello! My March 2017 Sephora Play box said it was delivered on March 15
but it is nowhere to be found... i just wanted to know if there are any
possible solutions for this? I'm sure it has gone missin...
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1 Reply
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Re: My March 2017 Sephora Play Box is missing%3F
Hi Startina, Oh no! I'll look into this for you and send you a message
with more information.
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1 Reply
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Re: Lost package 😫
Hi Michelle717, I'm so sorry to hear that! I'm going to send you a PM
now so I can look into this for you. Thanks!
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My order is not sent and money is written off from the account.
Good afternoon! My order is not sent, but money is written off from the
account. Please solve the problem. Refund or send an order.
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1 Reply
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Re: My order is not sent and money is written off from the account.
Hi mariyam1689, I will check on this for you and send you a PM soon with
more information!
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Unsuccessful Authorization
Hello,I recently placed an order and when I went back to the page to
check the progress I discovered that my order was cancelled and the
reason stated was "Unsuccessful Authorization". I don't know wh...
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1 Reply
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Re: Unsuccessful Authorization
Hi Carolineshea45, Sorry to hear that! I'll look into this for you and
send you a PM shortly.
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Where's my price match refund???
Sephora you owe me $10.50, it's been 5 days, my banking institution
never takes 5 days, when will I get my refund????
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Re: Where's my price match refund???
Hi @katerinapegasus, I'm sorry to hear this! I'll look into this and
send you a PM soon. (:
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Re: Where's my price match refund???
Ok, I'm waiting, look at the notes from my last order, $10.50, please
let me know what's going on
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Its been almost 2 weeks & I still have not received my package??
The day i odered my package was 03/16/17 and it said it would be here on
03/17/17, and I can't even track my order because there are no updates
available on where my package is. It keeps saying the de...
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