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200,648 Posts
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RE: Re: order not delivered on time?
it slowed down by 3 days, i wouldnt mind if it was only one day. i hope
next time it delivers on time
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RE: order not delivered on time?
Where do you live? Everything is running extra slow due to the Hurricane
if you live in Texas. Houston is the main distribution center. But
otherwise, I have 2-Day shipping, and it's still been taking a week.
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Re: RE: order not delivered on time?
i live in jKIMBOSLIC3 wrote:Where do you live? Everything is running
extra slow due to the Hurricane if you live in Texas. Houston is the
main distribution center. But otherwise, I have 2-Day shipping...
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Returns with Scanned Receipt
Hello, I have a store-brought item I'd like to return. I'm well within
the 60 day period, but I already tossed the original box. I do have the
store receipt, but because I digitize all my papers to re...
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Re: Returns with Scanned Receipt
Hi Coquetries, I would recommend contacting the store directly for more
information about your return>
https://www.sephora.com/store-locations-events
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ORDER STILL PENDING！
I have an order like 4 days ago, then today it shows it still pending. I
just want to know when it will be shipped??? If not, how can I just
return!?plz
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Re: ORDER STILL PENDING！
Hi Lrw920920, I'll be happy to look into this for you and send you a
message with more information.
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Pending order
I was wondering what may be wrong with my order. I ordered on September
1st & it's September 6th and my order hasn't shipped it's still saying
status : Pending.I still don't know what's going on & I'm...
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Re: Pending order
Hi Ohhaiitsalyx, I'll look into this for you and send you a message with
more information.
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LOST PACKAGE PLEASE HELP
PLEASE HELP!my package says it was delivered 6 days ago but I never
received it. ITS A BIRTHDAY PRESENT. please help!
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Re: LOST PACKAGE PLEASE HELP
Hi EllieZimering, I'm sorry to hear you haven't received your package!
I'm going to send you a PM to help. Always, Danee
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VIB
Hello. I am attempting to purchase some products online, using my VIB
promo code. It is not allowing me, stating I need to be a member. I am a
memeber, which is why I have the card. How to I let this allow me to use
the code?
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Re: VIB
Hi nikla11, I'm sorry about that! I'll take a look at your account then
send you a PM. Always, Danee
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Editing profile to get 50 points
I am missing the 30 pts for changing the skin/eye/hair types. I already
had them, I tried changing them and waiting 24 hours twice and only got
the points for the photo. Please help.
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Re: Editing profile to get 50 points
Hi MrGiovanni, I'm sorry for the delay! I'll take a look at your account
then send you a PM. Always, Danee
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Orders NOT Going Through--ENOUGH!
For the THIRD time in a row my orders have been CANCELED as a failed
AUTHORIZATION. I am really seeing red😡WHAT THE HECK?! And I'm seeing
this is happening to several others. SEPHORA: Are you freakin...
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Re: Orders NOT Going Through--ENOUGH!
Hi iseult, I apologize your orders have been cancelled! I'm going to
look into it then send you a private message. Always, Danee
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Delete post functionality still not working.
Please provide me with an email I can email. When i click on moderators
names I get taken to their main URL page but it's all empty. Thanks.
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Re: Delete post functionality still not working.
Hi fitnessbby! I'm sorry for the trouble you're having sending us
private messages. I will send you a PM now to assist you. Or if you
prefer, you can email us at customerservice@sephora.com. Always, Danee
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VIB Makeover
Must I have my VIB makeover voucher in hand (it's in an order not yet
delivered) when I make my VIB makeover appointment? It's the 45 minute
Custom Makeover, correct? Thank you very much! Clio
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Re: VIB Makeover
Hi Clionah, Generally, our stores will need the 45 minute VIB
Complimentary Makeover card at the time of your appointment. However, I
may suggest contacting your local Sephora store directly to see if they
can accommodate you. Always, Danee
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VIB
Hi,I have a VIB card and want to link it to my sephora online account.
When I logged in it automatically created a beauty insider account but
I'd rather link it to my VIB number.
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Laser shipping customer service.
I've seen a lot of issues and post regarding Lasership. Does anyone know
if there is a direct number customers can for Lasership? Or is that just
reserved for Sephora representatives?
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Re: Laser shipping customer service.
Hi AnjaBB, You are welcome to contact Lasership at 1(800) 527-3764! But
if there are any issues with your order or if you'd like to know the
status of your order, please send me a private message so I can help!
Always,Danee
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Change shipping address
Hi,I just placed an order online but I found that I chose a wrong
address. I'd like to change my address. Could anyone help me with this?
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Re: Change shipping address
Hi JessicaDindrane! I'll send you a PM to assist you further.
Always,Danee
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Beauty Insider
Hi there, i was wondering if you could help help me with a Beauty
Insider question. I have a VIB card that both my Mom and I use. It used
to be under her email but we switched it to mine. It's not sho...
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Re: Beauty Insider
Hi Sara, I'll be happy to link your accounts together! I am sending you
a message now.
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Re: Beauty Insider
Hi Melissa, Thank you for your help! Apologies I'm new to this and
responded to the email instead of your message here. Here is my card
number and email. Let me know if you need anything else. Card nu...
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can't access my profile?
Hi, I keep trying to update my profile, and every time I click on it, it
tells me the page isn't available. Is there a way I can get it? I had a
profile on the OLD beauty boards, but can't access it o...
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Re: can't access my profile?
Hi racheydee, Oh no! Please send me a message with your registered email
address as I am not able to view your current profile. Thank you and I
look forward to your reply!
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Re: can't access my profile?
Hi Melissa-- I got the same error message when I clicked on your name!
I'm not sure what's happening!
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Re: can't access my profile?
Hi racheydee, I previously reported this and our IT department is
looking into it! Thanks for your patience everyone!
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Appreciation for Sephora!!!
My package was never delivered, so upon contacting customer service, I
was issued a full refund in online store credit. It was so nice to have
that kind of support as a rouge! Made me feel understood ...
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Re: Appreciation for Sephora!!!
Hi amanda0000, We appreciate your positive feedback and thank you for
taking the time to share this with us! We're glad to hear we were able
to resolve the issue for you 🙂 Always, Danee
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Did not receive my email receipt
Yesterday I purchased a concealer from Sephora and chose to have my
receipt emailed. However, I have realized that the concealer colour I
purchased is too warm for my skin tone. I looked in my email t...
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Re: Did not receive my email receipt
Hi Indigoaesthetic, I would recommend checking with the store directly
to see if they can look that up for you>
https://www.sephora.com/store-locations-events
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