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198,949 Posts
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Website freezes
Sephora PLEASE fix your website. In this day & age it is ridiculous to
have an unusable website. Sephora you are losing business. YES I cleared
cookies. Website is still SLOW & FREEZES. Thanks
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Re: Website freezes
Hi @lg5270, Thank you for your feedback! How frustrating that must be.
Sorry for the trouble. I will forward this feedback to the appropriate
department. Please make sure you are using Mozilla Firefox...
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Do I have to be VIB status to receive my samples?
Every time I request samples with my order, I'm not getting what I asked
for. In one order I didn't receive any sample that was requested.
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Re: Do I have to be VIB status to receive my samples?
Hi @Nufritz, You don't need to have a specific Beauty Insider tier to
receive samples. As @katgoulding mentioned, substitutions will be made
for out of stock sample. This applies to the time the order is
processing. Beauty On, Mali
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RE: Do I have to be VIB status to receive my samples?
That's happening to everyone right now. It's based off the package
warehouse inventory level
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Re: Do I have to be VIB status to receive my samples?
When Sephora runs out of samples, they substitute what you requested for
what they have left on hand
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No Play! Dates in Michigan?
I had hoped to attend an August Play! Date but no stores were listed
around my area or within my state. Does Sephora not have any
participating stores in Michigan at all?
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Re: No Play! Dates in Michigan?
Hi @lesalu + @KNC24, I would call your local Sephora stores directly to
see which ones are participating. Beauty On, Mali
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RE: No Play! Dates in Michigan?
I'm having the same issue in cali. I just got the email in the afternoon
and checked in the evening
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Different range of products are not available
Hello, my fellow kings and queens! Okay, I have to put the cards on the
table, and I am quite sure that I am not the only one that might be
annoyed by this;the quantity and amount of products shipped ...
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Re: Different range of products are not available
Hi @GlowOfKim, I know it must be frustrating when you want to order the
products you need. I wish all items could be available for Norway
orders! From what we know, shipping restrictions are put in pl...
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only received 2x points not 3x points
Hi I am a VIB member but only received 2x the points and not 3x the
points on my past two purchases.
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Re: only received 2x points not 3x points
Hi @gnomigator, Upon review I can see that the correct amount of points
were added for your last two purchases. Remember to factor in the points
for the actual purchase as well. Feel free to send me a...
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Re: only received 2x points not 3x points
Hi @gnomigator! the details of this points multiplier say you should see
the points added within 24 hours. If you look at your Beauty Insider
account page, you should see a chart of your Recent Activi...
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Re: only received 2x points not 3x points
You were a VIB-member at the moment you did your last purchase? Then the
points should automatically transfer into 3x and added to your current
amount.
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I shipped my package to the wrong place!!
I had just placed an order and when I went back into my email to look at
the confrontation order I realized I put in the wrong address!! What
should I do?
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Re: I shipped my package to the wrong place!!
Hi @Anonymous, I'll send you a private message. If you have not already
called in for this, please check your inbox so I can assist you from
there. Thanks! Beauty On, Mali
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Re: I shipped my package to the wrong place!!
I suggest you take contact with Sephora Customer Service and take it
from there.
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Plain boxes
Hi! I would like to make a suggestion for delivery options. It would be
wonderful if you had plain boxes {without Sephora written on it} so my
coworkers wouldn't know that I luuuvvvv Sephora so much ☺️
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Re: Plain boxes
Hi @Stufany, Thank you for the suggestion! I will forward the feedback.
Beauty On, Mali
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Re: Lip care
Hi @Anonymous, Are you looking for a gloss or a balm? For a gloss you
might like the Buxom Full-On™ Lip Cream in COLOR Pink Champagne. Or, the
Sephora Collection Ultra Shine Lip Gel in COLOR 10 Baby D...
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My card was charged twice.
I was charged and my purchase failed with "Inventory purchase failed"
Please help
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Re: My card was charged twice.
Hi @Anonymous, Can you send me a private message with your order number
and amount you are seeing twice so I can look into this for you? Beauty
On, Mali
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Re: My card was charged twice.
@Anonymous That's a total bummer! Have you tried calling the customer
service number? They are really good at handling these issues when you
call. Here is the number: 1 (877) 737-4672 Hope you can get it all
sorted out.
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Birthday update?
I emailed in update my birthday a few days ago. No response yet. Is
there a way I can do it? I really don't want to call in I've had some
not great experiences on the phone!
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Re: Birthday update?
Hi @Anonymous, Sorry for any delay in response time! We updated this for
you. You may need to log out to refresh and see this change. Beauty On,
Mali
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shipping info
how can i change my shipping address i thought my order would be here
before i move and dont think it would be now
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Re: shipping info
Hi @Anonymous, I can look into this for you. I'll send you a private
message. Beauty On, Mali
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Re: Missing item
Hi @mstine1, I'll send you a private message to assist you with this.
Beauty On, Mali
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Help adding points from receipt to insider account
Hi, I made a purchase at your 5th ave store the other day after a beauty
class, but forgot to show my insiders account scan code. Can you please
help me add the points from my purchase to my insider's beauty account?
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Re: Help adding points from receipt to insider account
Hi @Anonymous, I can look into this for you! I'll send you a private
message. Beauty On, Mali
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Re: Birthday
Hi @KAWS, I went ahead and updated this for you! You might need to log
out to refresh and view this change. Beauty On, Mali
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Broken pallet
My eyeshadow pallet was delivered to me broken!! Can I exchange it in
the store? Or do I have to send it back?
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Re: Broken pallet
Hi @samanra, Sorry to hear that happened to you! You are welcome to
return or exchange this in store with your order invoice. Beauty On,
Mali
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lip gloss
I tried this product at a store in NY, would like to buy online but
can't recall the name. I've attached a photo
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Re: lip gloss
Hi @Anonymous, What a gorgeous color on you! Maybe the Marc Jacobs
Enamored Hi-Shine Lip Lacquer Lipgloss in COLOR 306 Boom - deep plum
shimmer or the Nars Lip Gloss in COLOR Risky Business - warm ras...
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