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201,187 Posts
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Re: No tracking number sent
@Anonymous, Sorry for the delay! I'll send you a private message. -Mali
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RE: No tracking number sent
This happened to me about A week or two ago. Sephora canceled my order
and didn't even email me to let me know about it until I called. QI've
been using the same credit card with Sephora for about fiv...
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Re: RE: No tracking number sent
worst thing is, i afterpayed, so im pretty much paying for 4 separate
orders but may not get them? I ordered a dog collar from a company with
afterpay and it was in melb today from W.A yesterday but n...
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Re: ❤️
Thanks for the love, @Anonymous! 🙂 Let us know if you need assistance
with anything. -Mali
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How do I get this?
I was notified in my app of the Juliette Has a Gun and it said that it
was free online only. As far as I can tell this looks like full size.
How do I claim this?
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Re: How do I get this?
Hi @mamabear42, I'm not currently seeing this messaging on the app! This
might have been added in error. I'll send you a private message to look
into this further for you though. Beauty On, Mali
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Re: My name is maddie
Thanks for sharing, Maddie! 🙂 Let us know if you need help with
anything. -Mali
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Points
I can't redeem points online, can I? I live in the sticks in Montana.
The closest medium sized city is 60 miles away, and I have never seen
one of your stores there. Why can't I use them online please?
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Re: Points
Hi @Juniperdazy, You can redeem points online! 🙂 Please visit the site
here to view the rewards available to add to online orders >
https://www.sephora.com/rewards. Beauty On, Mali
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Fenty beauty
Hello. Ordered online and made purchases in store and never received
that FENTY clutch I've seen some get with their transactions? How can I
get one?
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Re: Fenty beauty
Hi @Pri025, Sorry for any confusion! This was not included with Fenty
orders or in store purchases. Beauty On, Mali
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False Advertisement
The very first question on the FAQ: What does a subscription to PLAY! by
SEPHORA include? A: Inside each box you'll find Five deluxe skin care,
makeup, or hair care samples (plus a fragrance bonus!) t...
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Re: False Advertisement
Hi @Anonymous, Thank you taking the time to share your concerns with us.
I am so sorry for the miscommunication on our end. While each box will
contain an additional bonus sample each month, the produ...
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Re: False Advertisement
While I am understanding, Sephora as a company has an obligation to
provide what it advertises. PLUS means in addition to. ZannaBT wrote:Hi
@MrsLee725, Thank you taking the time to share your concerns...
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samples
why have us choose which free samples we want if you never send the
items we pick and yu fail to contact us to let us know those aren't
available and maybe switch and choose a different sample you jus...
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That's so funny I see this Today. just received my recent...
That's so funny I see this Today. just received my recent order from
Sephora and I'm looking at the samples they sent and I'm a little
confused cuz I'm like I did not pick these but just like you said the
ones you pick they never said LOL!!!
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ikr sometimes i really want to test what i pick...i may a...
ikr sometimes i really want to test what i pick...i may actually be
thinking about buying but they always mess it up is so frustrating!!
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Multiple samples with online orders?
I've always made my purchases in-store because I don't like paying for
shipping costs. However, I was recently told that it's worth it to order
online because of all the promo codes for samples that y...
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Unfortunately, just one promo code at a time. But you can...
Unfortunately, just one promo code at a time. But you can still pick
3samples in addition to that! I particularly like ordering online
because of the promos and samples. Hopes this reply helps! 💋 Add...
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Highlight Name in the Make Up For Ever Pro Sculpting Palette (Tan 40)
Hi friends, How do I find out the name of the highlight shade in the
Make Up For Ever Pro Sculpting Palette (Tan 40)? I finished my that
highlight shade before anything else in the palette and want to order a
refill. Thanks for the help!
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Re: Highlight Name in the Make Up For Ever Pro Sculpting Palette (Tan 40)
Hi @Semy, It doesn't look like these are currently refillable on
Sephora.com. You might want to reach out to the brand directly to see if
they have insight into this specific shade. Beauty On, Mali
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Limited edition eyeshadow palettes
I've been looking at some of the eyeshadow palettes and noticed some
were limited edition. How long will these be available? There's quite a
few and I'd like to make sure I get them before they're out.
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Re: Limited edition eyeshadow palettes
Hi @Anonymous, Limited Edition items are typically only available while
supplies last. Beauty On, Mali
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Sephora Play box tracking
How can I track my Sephora Play box? I got the shipping notice last week
(and didn't save the email) I feel it should be here, but I can not find
out how to track it through my account
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Re: Sephora Play box tracking
Hi @SusanFeldmiller, I'll send you a private message to assist you. 🙂
Beauty On, Mali
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Re: Where do you get your color IQ from?
Hi @toricondit, To find your Color IQ we recommend visiting our Color IQ
page on the site here > http://seph.me/2mCIK89. Scroll down to find the
brand you are currently using and follow the prompts to...
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VIB monthly gift?
I just got vib status and I saw that we get a monthly gift? How does
that work?
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Re: VIB monthly gift?
Thank you @LCResz! @Megansgj, please stay tuned via email for these
special VIB promos to add to online orders. 🙂 -Mali
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RE: VIB monthly gift?
Hi @Megansgj! VIB and VIB Rouge do not get free gifts sent to them nor
are they offered in stores; the wording is misleading. What we get are
special Gift With Purchase offers featuring higher end bra...
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hourglass reward
will the hourglass palette reward be restocked? I had it in my cart and
then it was sold out.... i'm a working woman and i've set alarms and
reminders before the time it's released...but still nothing...
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RE: hourglass reward
I looked at 9:02 pdt and it was sold out. So bummed. Had just gotten
home from taking my daughter to school and running to the store. I
thought my email said they had 800!?! I'm sorry others missed out too.
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RE: hourglass reward
What time do they post, I was so bummed when I saw this was gone at
12:03 est
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Re: hourglass reward
Same thing happened to me! Frustrating. No harm in at least emailing
support to see what they say.
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