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201,187 Posts
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Re: hourglass reward
It's a shame when they yank it from your cart! It's really bad customer
service! Be sure and email them and let them know your thoughts! I don't
think it will be restocked! But save your points if our...
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New here. need advice.
Why I cant open the comunity/chats/converstion option from my sephora
app? I have to do it thru safari & is kinda annoying. Thanks.
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Re: New here. need advice.
Hi @Tutii, To view Community on the app, click on the hamburger or three
lines on the top left corner of the app and scroll down to the Community
section. Feel free to send me a private message if you...
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RE: Price Match
@julijes they do but only for full priced items. They do not match other
store's sales
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Re: RE: Price Match
So if Nordstrom is doing 15% off their beauty items, will I be able to
get a price match on that?
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RE: Re: RE: Price Match
@julijes they won't that is a sale. Sephora won't match any sales they
usually have their own sale in November though
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Sephora Stole My Money
So I went into Sephora to do a return. I returned all off the items on
that particular receipt however because I had done an "exchange" within
that receipt the sales associate refused to refund me the...
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Re: Sephora Stole My Money
@Anonymous + @Lulygb, Sorry to hear about this. I'll send you both
private messages to assist you. -Mali
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RE: Sephora Stole My Money
And... they didn't even give me my 50 points for updating my profile.
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RE: Sephora Stole My Money
One time I retuned and they took off my points (and never) put them back
even though I bought more in the store than the amount I came in to
return. I had my receipts.
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Free samples with You order
It never happened to one of you, every time I choose free samples with
my order the company sends me samples they want them and not those I
chose! And sometimes it happens that they only send me two samples
instead of three! This is not right!
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Re: Free samples with You order
Hi @saravbr, The site does call out that substitutions will be made but
I will be sure to forward your feedback regarding this. 🙂 Beauty On,
Mali
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Re: I'm shade 2.5 in tartes rainforest of the sea foundation, what would in be in the new fente foundation
Hi @helena45, The tarte Rainforest of the Sea foundation shades don't
appear to be numbered. I recommend finding the right matching Fenty
shade using our Color IQ system on the site here >
http://seph.me/2wBY4q7. Thanks! Beauty On, Mali
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RE: I'm shade 2.5 in tartes rainforest of the sea foundation, what would in be in the new fente foundation
Hi @helena45! There are some gorgeous swatches and really helpful
reviews on the Fenty thread
https://community.sephora.com/t5/Brand-Loyal/THE-FENTY-BEAUTY-THREAD/m-p/2877198#M51968
I am loving how th...
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Re: How do I get these 50 points
Hi @Nikireid1998, After you've entered your attributes and uploaded your
Community Profile picture, please make sure to click "save". Once it has
been saved, it can take up to 24 hours for the points ...
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My order still hasn't came!
I'm a little sad cuz I wanted to try that cc cream out so bad that's y I
bought it and paid for the 3 day shipping and it still hasn't even made
it out of the warehouse! This will be bad experience number 3 with
Sephora!
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Re: My order still hasn't came!
Hi @Anonymous, I can look into this for you! I'll send you a PM. Beauty
On, Mali
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Re: my box
Hi @Anonymous, @lja7 is correct! PLAY! by SEPHORA boxes typically will
arrive within a three to five business day time frame around the 20th of
every month. Feel free to send me a PM if this does not ...
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It normally ships out the 3rd week of the month, except l...
It normally ships out the 3rd week of the month, except last month I
received mine on the 2nd week.
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Does anyone know when the new sephora favourites give me some bold lip set will be available?
I saw the preview photo and was wondering when it will be available in
stores. Thanks.
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Re: Does anyone know when the new sephora favourites give me some bold lip set will be available?
Hi @greenwenvy, I recommend reaching out to your local Sephora for more
information regarding their availability of that set. Thanks!
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RE: Re: Does anyone know when the new sephora favourites give me some bold lip set will be available?
Thank you I will call my local store.
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People taking advantage of points system
Why are people receiving points when they complain about free samples?
Is this something new I'm unaware of? All of my points were earned the
right way, by spending money, but you have people on this ...
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Re: People taking advantage of points system
quit being a hater if they say you can choose your samples and they
chose to throw in whatever they want especially when you are a VIB Rouge
than they need to compensate, instead of whining on a site ...
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@JayJayyy I would love to know that policy add well.
@JayJayyy I would love to know that policy add well.
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Weekly wow
Seems that the weekly wow deals can't be accessed through the app
anymore? Does anyone know where they went or how to get at them?
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Re: Weekly wow
Hi @abuma, I'm so sorry for any confusion regarding the Weekly Wow deals
on the app. Access to Weekly Wow deals are still available for view via
the mobile app. As the deals are only available for a l...
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RE: Weekly wow
I get them from the upper left hand side of the screen - the three bars-
usually see them when I check the beauty offers.
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Re: RE: Weekly wow
Thanks ellie97. I've been logging in on Wednesdays and still not finding
even a page that shows sold out. So strange!
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Re: Profile
Hi @LB007, Please double check your private messages to see if you have
a message from @keelybt as it looks like she was assisting you with
this. Thanks!
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