Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: samples
Hi @Anonymous, I'm sorry to hear that you haven't been receiving the
samples you selected! Our website calls out that sample substitutions
will be sent in place of samples that go out of stock. Thanks for
understanding!
0
0
| 0 Hearts |
0 Replies
|
|
missing item
Hi there,i got my order yesterday but i have two missing items which are
samples of kate spade and lancome perfume .
0
1
| 0 Hearts |
1 Reply
|
|
Re: missing item
Hi @dhaliwal, I'm sorry to hear about your missing samples! I'll send
you a PM to assist you further.
0
0
| 0 Hearts |
0 Replies
|
|
2 questions
I have added looks in the last few weeks that are no longer on my
profile as of yesterday? What happened to them as I spent some time
tagging my products and also participating in the sweepstakes? Als...
0
1
| 0 Hearts |
1 Reply
|
|
Re: 2 questions
Hi @SAlyFitz, Sorry to hear about this! Sending you a PM now to further
assist with this 🙂 Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Issue with site
Since last night, I have had issues with the Sephora site. This is what
comes up for me sometimes.Bad RequestYour browser sent a request that
this server could not understand.Size of a request header field exceeds
server limit.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Issue with site
Hi Bertina, I recommend clearing your cookies/cache or trying another
type of browser. If this continues to happen, please contact us at
1-877-Sephora (1-877-737-4672) where a representative can place your
order. Thanks!
0
2
| 0 Hearts |
2 Replies
|
|
Re: Issue with site
I tried hard to buy some products and I can't. Now they are gone and I
can't navigate yet. Always 404 error! I already clear cookies and cache,
it is already 3 weeks. I wanna browse to see new things and sales. Very
upset.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Issue with site
Hi @Marcia09, Sorry to hear about this! Which browser are you using? If
you're still experiencing these issues, please send me a PM with
screenshots so I can look into it further 🙂 Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Hi!
Am New in this Page! Spoiler (Highlight to read)Spoiler (Highlight to
read)I need write a review but a can't. :'( I need write a review but a
can't. :'(
0
1
| 0 Hearts |
1 Reply
|
|
Re: Hi!
Hi @Anonymous, Welcome to the Beauty Insider Community! 🙂 You can leave
a review directly from the product page through Sephora.com or our app.
If you have any other questions about Community, please...
0
0
| 0 Hearts |
0 Replies
|
|
Anastasia Beverley hills in that glow
Hi I'm trying to purchase this palette sumbody told me that u can still
purchase this in Sephora in la , I thought this in the glow palette was
discountined in Sephora everywhere, can u pls tell me if this was still
available three months ag thx
1
1
| 1 Hearts |
1 Reply
|
|
Re: Anastasia Beverley hills in that glow
Hi @Anonymous, It looks like we still have the Anastasia Beverly Hills
Glow Kit in Sun Dipped, as well as the Moonchild and Aurora palettes.
Please reach out to your local Sephora for specific product availability
🙂 Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Birthday Gift
I was working a lot in August and was unable to get my birthday gift, is
it possible for me to get it now?
0
1
| 0 Hearts |
1 Reply
|
|
RE: Birthday Gift
Yeah! Just go in and let them know that you were working and couldn't
pick it up and they will check your history and then should be able to
get it for you!
0
0
| 0 Hearts |
0 Replies
|
|
Why is my review deleted?
I recently posted a review for Tarte Tarteguard sunscreen and how I had
received a product with an expiration date of 6/17 (i purchased the item
5/17) and how I received no help from Sephora regarding...
1
4
| 1 Hearts |
4 Replies
|
|
RE: Why is my review deleted?
I love the Benefit Stay Put eye primer. When I'm taking my makeup off at
the end of a long day my eyes still look amazing, also - ALTHOUGH I DO
NOT RECOMMEND THIS AS HABIT - I even did a 'test' one ni...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Why is my review deleted?
I found an expired (by 2 months) box of Dr Dennis Gross Daily Peel
pads/treatments at my local store yesterday. It was the largest box (60
treatments) so it was very expensive. I didn't bother pointin...
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Why is my review deleted?
Hi @luckyturtle, I'd love to look into this further! Sending you a PM
shortly so we can forward this to the Retail Division 🙂 Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Re: Why is my review deleted?
Hi jiyebread, I am truly sorry to hear about the sunscreen you received
and for the service you were provided! I will look into this then send
you a private message to help. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Status- Canceled
I just have a quick question I recently checked my order status and it
said \"Canceled\". I received an email saying I will not be charged
since the item was out of stock or unavailable. Which is fine...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Status- Canceled
Hi @Anonymous, I'm sorry to hear the item you ordered was out of stock!
Rest assured, Sephora does not charge you until the item has actually
shipped. What you're seeing is a pending authorization, an...
0
0
| 0 Hearts |
0 Replies
|
|
So disappointed
Ordered my Rihanna fenty after waiting forever. Was so excited. First
time ordering online with them and I have to say I won't ever again.
Wrong item. I can't make it to a store, nor do I have time to...
0
1
| 0 Hearts |
1 Reply
|
|
Re: So disappointed
Hi @Anonymous, So sorry to hear about this, I'm sending you a PM to
further assist you! Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Help me fix my clarisonic😭😭😭
My device suddenly stopped working and whenever I click the button it
only beeps 4 times. But turns out the button is broken! So can anyone
know how to fix this?if not please help me find a dupe for this😭I don't
wanna spend $100+ again
0
1
| 0 Hearts |
1 Reply
|
|
Re: Help me fix my clarisonic😭😭😭
Hi @0hkaye, I'm sorry to see this! Have you contacted Clarisonic in
regards to their warranty? They might be able to repair/replace the
item/part for you. Bisous, Sian
1
0
| 1 Hearts |
0 Replies
|
|
Eyeliner dried out
I used my 100 points to get the Kat Von D Tattoo eyeliner and when I
tried it it was dried out and wouldn't apply on my eyelids after
vigorous shaking. When it finally let out a little it was patchy a...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Eyeliner dried out
Hi NicoleDemetria, I'm sorry to hear that! I will send you a message to
help.
0
0
| 0 Hearts |
0 Replies
|
|
Points?
When I was in the store last Friday(9/8), I was told I had about 250+
points. However, online it's showing I have only 113 which I know is
incorrect. How does this get corrected? Thank you
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points?
Hi Brilyssa, It sounds like you may have 2 accounts. I will send you a
message to help.
0
0
| 0 Hearts |
0 Replies
|
|
The app signed me out & I lost all of my points.
Hi, my Sephora app sometimes randomly logs me out of my account. it's
annoying, but it's never bothered me enough to say something about it.
well just now i logged back into my account after being log...
0
2
| 0 Hearts |
2 Replies
|
|
Re: The app signed me out & I lost all of my points.
Hi Mari1989, I will look into this and send you a message to help.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Rewards points
I recently made a purchase at sephora and did not have my card, I was
told that I would still be able to redeem the points I received during
the transaction, could someone please let me know how I can do so. Thank
you
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 2 Hearts |
3 Replies
| |
|
Re: where do you find out what your color IQ is?
Hi BrooklynSix, You can be matched in store or if you have a foundation
that matches well, you can find your Color IQ number here>
https://www.sephora.com/color-iq
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
RE: where do you find out what your color IQ is?
You have to go into sephora and ask them that you want to get your Color
iq #. Try a foundation shade that they recommend to make sure it is the
perfect match.
0
0
| 0 Hearts |
0 Replies
|
|
No tracking number sent
I have ordered 4 different things from sephora, all say shipped, but no
tracking number sent to me? I ordered 2 days ago, ive triple checked my
emails etc, why dont i have any tacking numbers sent to me?
2
3
| 2 Hearts |
3 Replies
|
