Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Monthly gifts for Vogue member
Hi, l'm a vogue member l would like to know how do l get the monthly
gift? Someone told me that l will receive an email from Sephora for the
code when l purchase l can use it. But l never received such kind of
email. What happens?! Thanks,
0
1
| 0 Hearts |
1 Reply
|
|
Re: Monthly gifts for Vogue member
Hi @Anonymous, The monthly gifts for Rouge clients are promotion gifts.
To clarify, we send emails to our Rouge clients with promotion codes
that you can redeem in the "promotion code" section of your...
0
0
| 0 Hearts |
0 Replies
|
|
PLAY BOX💋 HELP
I just received my Play by Sephora box and my perfume was crushed, so
now it's on all my items and I have to leave it all outside😢, and I'm
also missing the Stila eyeliner. what do I Do? Thx!
0
1
| 0 Hearts |
1 Reply
|
|
Re: PLAY BOX💋 HELP
Hi @lja7, I am so sorry to hear about this! I will be sending you a PM
shortly to further assist 🙂 Best Regards, Raquel
1
0
| 1 Hearts |
0 Replies
|
|
Just joined, 50 extra points?
I completed the required steps to earn the points, but am not seeing
that reflected in my point balance. Can someone help me figure this out?
Please and thanks! ☺️☺️
0
3
| 0 Hearts |
3 Replies
|
|
Re: Just joined, 50 extra points?
Hi @Anonymous @Anonymous @PoeticKat, After uploading a photo and
completing your profile, it will take up to 24 hours for the points to
appear on your account. I hope this information helps! 🙂 Best Regards,
Raquel
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
RE: Just joined, 50 extra points?
Same 🙈 it says community points but not sure how they are earned.
0
0
| 0 Hearts |
0 Replies
|
|
Ysl tatouage couture
Does anyone know when Can I buy YSL tatouage couture matte liquid lip
stain in store in Canada?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Ysl tatouage couture
Hi @symelody. You can search product availability by entering your
postal code in the area where it says, "Find in store". Based on your
location, it looks as though the Lime Ridge Mall and Mapleview ...
0
0
| 0 Hearts |
0 Replies
|
|
Combine gift cards.
Is it possible to combine 3 gift cards into 1? I don't want to have to
call to order something with 3 gift cards and store credit.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Combine gift cards.
Hi @Anonymous, Yes, I can absolutely help with this! I'll send you a PM
shortly to assist you further.
0
0
| 0 Hearts |
0 Replies
|
|
Dark shades Fenty
Hello and good day. As happy as I am for Rihanna's success, I'm just a
tad bit tantrumish about not being able to get my hands on my foundation
color. I find it ironic that her line was meant to be in...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Dark shades Fenty
Hi @Anonymous, Thank you so much for taking the time to voice your
concerns regarding the availability of your foundation shade. This
specific launch was extremely popular and due to high demand, some...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
RE: I just made VIB status.
@MommyE1 the language is a little misleading. It jut means there are
special gifts with purchase promos that are vib and vib rouge only.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
hello great greetings
hello good day when I go to sephora and I see so many things that I
would like to buy everything but my skin type is between dry and greasy
I do not know what to call it, I would like to know how they...
0
1
| 0 Hearts |
1 Reply
|
|
Re: hello great greetings
Hi @Anonymous. I'm excited to help you find some skincare products. The
best way to try out a variety of products without purchase is by
visiting a Sephora location. If you aren't ready to make a purc...
0
0
| 0 Hearts |
0 Replies
|
|
how can i eaen my 50 points online for completing my profile
ive tried to fill out my profile but i just cant get it
0
1
| 0 Hearts |
1 Reply
|
|
Re: how can i eaen my 50 points online for completing my profile
Hi @Fizzz, I'm sorry about the delay in response! Upon review, it looks
like you received all 50 points for completing your Community profile.
Please let me know if there is anything else I can help with.
0
0
| 0 Hearts |
0 Replies
|
|
Virtual markup
Hi Is there an issue with the site? I don't have access to the virtual
makeup link Thanks
1
3
| 1 Hearts |
3 Replies
|
|
Re: Virtual markup
Hi @Gethier26 @ohioheat and @Anonymous, I apologize for the difficulty
you are having on our website. It sounds like you may need to update
your plug-ins, or clear the cookies and cache on your intern...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Flash Shipping Length Determination
Is Flash Shipping done per calendar year, or per 12 months? For example,
I don't order that often that I need to purchase it this close to the
end of the year if it expires in December. However, if th...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Flash Shipping Length Determination
Hi @TianaSenn. FLASH is an annual and expires 12 months after your
enroll in the subscription. If you have additional questions, check out
this link for details and FAQ's: http://seph.me/2ytdt9X. Let me know if
you have additional questions. XO, Mila
0
0
| 0 Hearts |
0 Replies
|
|
Insider points don't show up.
Online I have very few points but when I go to the store my actual
points (nearly 500) show up. Am I the only one that's having this issue?
Thanks!
1
3
| 1 Hearts |
3 Replies
|
|
Re: Insider points don't show up.
Hi @Eliquoria @staceyannstarr and @Anonymous, It sounds like your
accounts need to be linked! I'll send you each a PM to further assist
with this.
0
0
| 0 Hearts |
0 Replies
|
|
I'm having this same issue. Online its telling me I have...
I'm having this same issue. Online its telling me I have over 500 but in
store like 400
0
1
| 0 Hearts |
1 Reply
|
|
RE: I'm having this same issue. Online its telling me I have...
Im having not the same but a points issue. I made a big in-store
purchase 2 days ago and they're not showing up on my account still.
0
0
| 0 Hearts |
0 Replies
|
|
Excellent Customer Service
So grateful for Tracey at the Ridge Hill location for finding the
perfect lipstick for my wedding day! Only one week away! Thank you
Tracey!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Excellent Customer Service
Hi @Anonymous, Thanks so much for letting us know! We're so happy to
hear about your store experience and will definitely share your positive
feedback with our Retail Division to ensure Tracey receives recognition.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Hi what is this
Hi @Anonymous, Please be sure to complete your profile - which includes
uploading a profile picture, updating your eye color, skin and hair
type. Once you have done this, you'll receive 50 bonus point...
0
0
| 0 Hearts |
0 Replies
|
|
Skin Care
I recently ordered something that got cancelled because it wasn't in
stock..does Sephora ever let you know when things aren't in stock?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Skin Care
Hi @LivRae17, I'm so sorry for the inconvenience! Typically, Sephora
does send emails when there is a modification made to an order. Please
be sure to check your Spam and Junk folders as these emails may be filed
there by mistake.
0
0
| 0 Hearts |
0 Replies
|
|
Promotion
hello! I would like to know how does the luckyday promo works. This code
says it will be good till Sep.17 and was working yesterday. So I was
going to finish my shopping today and now it says is not l...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Promotion
Hi @buttercupgirl, Sorry for the delay in response! It looks like you
were able to place an order using the discount. If there is anything
else I can assist you with, please let me know 🙂
0
0
| 0 Hearts |
0 Replies
|
|
samples
Does anyone ever get the online samples that are the ones they actually
picked? I never do and it drives me crazy.
1
1
| 1 Hearts |
1 Reply
|
