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201,088 Posts
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Order still pending?
I placed an order on Thursday, and it's still pending. Anyone know if
this is normal at all?
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Re: Order still pending?
Hi @emmaq22, I will send you a private message so that I can look into
this for you. Thank you. Best Wishes, Janean
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Beauty Insider Online Account But No Card
Hi when I went to Sephora a couple months ago I signed up for the beauty
insider rewards program. At the time they said there was no physical
card but when you want to get points just tell them your e...
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Re: Beauty Insider Online Account But No Card
Hi There, I am very sorry for the confusion. We are no longer providing
Rouge cards as we are going digital. Your store may have some cards
available but this is not a guarantee. I would reach out and...
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Unsuccessful Authorization
I have called Sephora 3 times to ask about why my orders keep coming up
as "Unsuccessful Authorization". I am constantly getting a different
reason as to why this is.1st reason: Address is wrong.My ad...
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Re: Unsuccessful Authorization
Hi Chigs, I'm really sorry to hear about this ordering experience! I'm
happy to look into this for you, and will send you a PM shortly. Bisous,
Sian
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Unsuccessful Authorization
I ordered 4 orders on 21th of october, two of them are ok but the other
two give me '' Unsuccessful Authorization '' . Note that the bank
charged the amount of the order and i am pretty sure that the credit
card have sufficient amount. please help.
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Re: Unsuccessful Authorization
Hi SilviaAZ, Sorry to hear about this! I'm happy to take a look and will
send you a PM shortly. Bisous, Sian
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Cancel order please!
Hi, I just ordered something but I made a mistake and was wondering if I
can cancel it. Thank you!
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Re: Cancel order please!
Hi Shawna1111, We generally cannot cancel or modify orders once placed
as we have a very very short window to intercept your order before it
goes into processing. Rest assured, you can return your unw...
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Ordered 3 days ago still pending.
I put an order in on the 18th and now it's the 21st and it's still
pending. I haven't had this delay before. Does this indicate a problem?
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Re: Ordered 3 days ago still pending.
Hi PlaidLove, I'm sorry to hear about this! I'm taking a look and will
send you a PM shortly! Bisous, Sian
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RE: Ordered 3 days ago still pending.
My order was placed on the 15th and it is still processing too; I
received an email saying there was a delay but I don't know what the
delay is.
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Re: RE: Ordered 3 days ago still pending.
That's strange. I hope they get this fixed. I always had more luck with
Sephora shipping than other cosmetic stores, but it's looking like
they're having major issues right now. Hope you get your order soon!
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Coupon/discount
I have a free shipping coupon because the item I wanted to purchase was
not available in store but I also would like to purchase this item with
the fall appreciation friends and family discount. Is th...
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Re: Coupon/discount
Hi Hannahm17, Our system only accepts one promo code per order. Please
contact our Beauty Advisors at 1-877-SEPHORA so that we may assist you
further. Thank you, Sian
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Tarte Shape Tape concealer
I keep seeing reviews for the tarte shape tape concealer - but when I
search for it to order - I can't find it- are they not available
yet...please let me know😤
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RE: Tarte Shape Tape concealer
It's an ulta exclusive. They don't sell it at Sephora. Only at ulta, and
the Tarte website
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RE: Tarte Shape Tape concealer
there shape tape is exclusively sold at Ulta and Tarte.com, sephora
doesn't sell it 😞
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Re: 20% off
Hi @lcreden, Make sure you're fully subscribed to receive all Sephora
emails as any upcoming promotions will be announced there 😉
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Re: Points in app not showing up for me since June
Hi @Anonymous, I would be happy to help you with this. I'm going to send
you a PM now. Thanks!
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I would love to create a group
I am wondering if it is possible to create a group about something I
truly feel strongly about. Is there a certain level you must get to
first?
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Stila Mermaid Collection Duo-Chrome Liquid Shadows
Hi Everyone, I just saw that the Mermaid glitter duo-chrome liquid
shadows are back in stock on the Stila website - does this mean Sephora
will also restock them? Can Sephora Canada online please plea...
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Re: Stila Mermaid Collection Duo-Chrome Liquid Shadows
Hi RoseCharlie, We don't currently have confirmed information about
which collections we will be receiving, but please stay tuned! Bisous,
Sian
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Re: Stila Mermaid Collection Duo-Chrome Liquid Shadows
Thanks Sian! : ) I also wanted to put the word in that I for one would
be interested and I feel like other people would love a shot at those
too! (fingers crossed)!
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Lasership - What is Sephora thinking?
Lasership is by far the worst when it comes to shipping. There's a 50/50
shot that your order will even arrive. I placed an order on Wednesday,
and with my VIB Rouge Status (Which I'm sorry is now a c...
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Re: Lasership - What is Sephora thinking?
Lasership has twice marked packages "delivered" but they never arrived
at my home. And once, a guy wouldn't get out of his vehicle as I was
walking to him to get my package from him and before I could...
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Re: Lasership - What is Sephora thinking?
Laser ship completely lost my package.. I was supposed to get it over a
week ago, had to spend a half hour on the phone with them yesterday and
they told me it was "lost in translation" whatever that ...
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Re: Lasership - What is Sephora thinking?
Hi @kincutto, I'm really sorry to hear about this! I'll send you a PM to
assist further. - Laurie
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Re: Lasership - What is Sephora thinking?
Hi @jspecketer, I'll send you a private message to assist you. Happy
Friday, Mali
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RE: Lasership - What is Sephora thinking?
I have flash shipping and Sephora ships my packages with ups next day
air.. Sometimes 2nd day shipping...I've never had a slower speed. The
one time they were one day late only due to processing they ...
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Pending order
I placed an order 7 days ago and it still says pending?And I leaved a
message to sephora customer service, and they never reply to me. I need
my order be shipped on time, otherwise I would waste international
shipping fee. Please reply!
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ABH liquid lipstick missing logo at top
I bought 3 Anastasia Beverly Hills online at Sephora during the sale
this past week and noticed that one of the tubes (Sugar Plum Fairy) does
not have the logo on the top. Does this mean it's a fake? ...
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Re: ABH liquid lipstick missing logo at top
Hi @Guessgal, I'm sorry to see that! I'm going to send you a PM to
assist you further! Always, Danee
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Re: RE: Re: ABH liquid lipstick missing logo at top
@MissNevadaHey! I just updated my post up there^ about my experience
comparing the shades and looking at tester packaging. Hope that helps!
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