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201,187 Posts
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Wrong Package
Hi! I ordered a kvd palette and some ud mascara October 5th. First of
all it took forever for me to receive it when usually it takes a few
days to get here. It was at the “destination scan” for like a...
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Re: Wrong Package
Hi @gothykitty, I'm so sorry to hear about this! We appreciate you
shipping back the incorrect items. I will be looking into this and I'll
send you a private message shortly to further assist. 🙂 Best Regards,
❤️ Raquel
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Flash 2 day Shipping late
I recently ordered the Flash 2 day shipping and placed an order on
Wednesday October 18th and it is now Monday October 23rd and I still
have not received my order?? I now have read reviews and see thi...
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Re: Flash 2 day Shipping late
I'm having the same issue..ordered on Wednesday 18th and as of today
order is still pending. This is terrible customer service-I will never
place another online order from Sephora. Too many other comp...
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Re: Flash 2 day Shipping late
Hi @1Trace, I'm sorry to hear this! I will be looking into this and I'll
send you a private message shortly to further assist. 🙂 Best Regards,
❤️ Raquel
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Re: Flash 2 day Shipping late
Hi @Lindsywojo, I apologize for any delay! I'm going to send you a PM
now so I can check on the status of your order for you. Thanks!
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Unsuccessful authorization order
l had placed my order last night and l used the same information every
single time but when l checked my order this morning it said
"unsuccessful authorization" What's going on? Please get me back as soon
as possible!!!! Thanks,
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Re: Unsuccessful authorization order
Hi @Anonymous, I'm going to look into this then send you a private
message! Always, Danee
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Winter sale event!!
Does anyone know the winter sale event is this year? I'm dying to start
buying christmas gifts and getting 15% off would be greattt! Thankss
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Re: Winter sale event!!
Hi @Tinz433 🙂 Please be sure to check your emails regularly; all of our
promotions will be sent via email! Thank you! Always, Danee
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Re: Connecting VIB to online
Hi BriSavage, Sorry to hear these may not have been linked properly! I'm
sending you a PM to assist you further. Bisous, Sian
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International Shipping
Hey everyone!I am trying to change my shipping address to UK, but I am
unable to (even if it’s my default address).i can’t call customer
service because it will be very expensive! How can I get in touch with
customer service? Thank you!
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Re: International Shipping
Hi @Anonymous! I can help you here 🙂 To place an order and ship to the
UK, simply go to www.sephora.com, add the items you would like to your
basket and click on checkout. At the bottom of the checko...
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billing error
hi there, I made an error on my billing address. I just realized it
after I clicked done. The last number of my postal code is wrong. I sent
an email immediately with the correct info. Will this be corrected
before my purchase is sent out?
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Re: billing error
Hi Nando88, I'm happy to look into this and will send you a PM shortly!
Bisous, Sian
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Return or Exchange after using Employee Appreciation Code
Hi there! Like many, I went a little crazy at Sephora during the
Employee Appreciation Event. After swatching the HUDA palette, I
realized I'd rather return it for ABH prism. I know with returns, I
ca...
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Re: Return or Exchange after using Employee Appreciation Code
Hi CatherineJoySF, Generally speaking, once a promotion has ended, it
can no longer be applied. The 20% off would not be able to be applied to
a new item. I apologize for any inconvenience! Rest assur...
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beauty insider info
how do i add my phone number to my sephora account? i only see the
option to change my email and when i’m in the store i just want to be
able to give them my phone number for rewards instead of my email.
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Re: beauty insider info
Hi willxmr, Sorry for any trouble you're experiencing updating your
account. I'd be happy to add this information to your account and will
send you a PM shortly asking you for more information. Bisous, Sian
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Your return for Sephora order
Hi! According to tracking this return has delivered but I haven't
received credit. Please advise. Thanks I Edit: I stand corrected...this
has NOT delivered. I will follow up with USPS. Thanks!
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Re: Your return for Sephora order
Hi muddlepup! Sorry for any trouble with your return. If you are still
experiencing issues, please feel free to reach out to myself or another
mod via PM 🙂 Bisous, Sian
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Missing Points again
Hello, this is the second time I've not received my points (or at least
they don't show online) and I'm not sure why. I think the lady spelled
my name wrong in my email or something, but I'm missing a...
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Re: Missing Points again
Hi Rachel351, Sorry to hear about this! I'd be happy to assist you
further and will send you a PM shortly. Bisous, Sian
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Apache Server at *.sephora.com Port 2543
For months I have received this error on every page I try to go to after
initial opening. I called to get help. I was told they could place the
order over the phone. I'm aware that it can be done but ...
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Re: Apache Server at *.sephora.com Port 2543
Hi JesMakeup, I'm really sorry to hear about your recent experiences
with Sephora. I would love to assist you further and will send you a PM
shortly. Bisous, Sian
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Didn’t get any samples with my order
Got 3 random samples w/ the first order. Didn’t get any samples at all
w/ the second order. So far didn’t get one sample I wanted. Very
disappointed, since I was looking forward to trying those new products.
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Re: Didn’t get any samples with my order
Hi AmeliaBeauty, Sorry to hear about this experience. I will send you a
PM shortly to assist you further. Bisous, Sian
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PACKAGE STOLEN
Hi I need help ASAP, I think someone who works at ‘lasership’, the
company that was supposed to be delivering my package has stolen it, I’m
very outraged and I don’t know what to do. It says it was de...
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Re: PACKAGE STOLEN
Hi globaby1, I'm sorry to hear you have not received your order. I will
take a look and will be sending you a PM shortly. Bisous, Sian
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Disappointed in order. Missing paid item
I ordered two of the Makeupforever lipsticks and the stila lip stain
last week during the sale. (One for each of my three daughters) Chose
three great samples and the new Urban Decay mascara sample. S...
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Re: Disappointed in order. Missing paid item
Hi @Eduk8r, I'm so sorry to hear about this. I will be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
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RE: Re: Disappointed in order. Missing paid item
Thank you for the samples but I do not wear hot red lipstick ever. I was
hoping for a resolution to my missing item. Two calls to beauty advisors
and a post here and still no resolution other than som...
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Order Status "In Progress"
Dear Sephora Team,I want to make sure that my order get through because
it has been "In Progress" for 20 hours. I really hope Sephora will not
be cancelling my order & I really hope someone will help me look into
this problem.Thank you
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Re: Order Status "In Progress"
Hi CareyCh, I'm happy to look into this for you and will send you a PM
shortly. Bisous, Sian
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Leaked product in shipment
Hello, I've been trying to email Sephora's customer service about a
leaked cleanser oil that I received in the mail last week. Is there a
different email address I should be emailing?
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Re: Leaked product in shipment
I'm sorry to hear about this sufjansaves! If you have not been assisted
via email, please feel free to send me a PM with your order number so
that I can assist you further. Bisous, Sian
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