Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Missing Item
Hi!I am Missing two items from my online purchase that came in today and
i was wondering how i can redeem them. Thank you
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Item
Hi @Krysyam, I'm so sorry to hear there were items missing from your
order! Please send me a PM with your order number and the items that
were missing so I can look into this for you. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Forgot Email For Card
Hi, I have another account with my card I actually use but I can't
remember what email I used. How do I find this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Forgot Email For Card
Hi @godin022, I would be happy to look into this for you. I'm going to
send you a PM now. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
rewards points
hi I was wondering if there’s any other way to redeem the pints we
collected so far. I almost 2000 n if I don’t find any existing rewards
appealing how do I go abt using my points
0
1
| 0 Hearts |
1 Reply
|
|
Re: rewards points
Hi @Shana005, Sorry to hear you haven't been able to find any rewards
worth redeeming! At this time, Beauty Insider points can only be
redeemed for rewards available in our Rewards Bazaar, but we ofte...
0
0
| 0 Hearts |
0 Replies
|
|
Will there ever be a full service Sephora in Opry Mills Mall?
I have seen so many Sephoras when I travel to New York, but I live in
Nashville and there is no full service Sephora in out top mall (Opry
Mills) and I honestly believe there should be one. Im talking...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Will there ever be a full service Sephora in Opry Mills Mall?
Hi @sullecram, That does sound marvelous! Right now, Sephora does offer
both 45 and 90 minute makeovers but full service sounds great. I'll be
sure to share your feedback with our Retail Division for future
consideration 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Update to either ingredients or how to use
I know this would be a lot of work, but if there was any way possible to
put on the app of skincare products were safe for pregnant women? That
would be extremely helpful!
1
2
| 1 Hearts |
2 Replies
|
|
RE: Update to either ingredients or how to use
As a beauty junkie, it would be a lot to take all the skincare items I
use to the doctor. For right now I’m trying my best to look everything
up. Thank you for checking into this!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Update to either ingredients or how to use
Hi @mfavata, I like your suggestion! I will forward the feedback but we
typically recommend clients reach out to their physician before the use
of any products during pregnancy. Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Weekly Wow
Does the Sephora Weekly Wow apply to Sephora Inside JC Penney stores? I
have a gift card to JCP, which online says that it can be used inside
the Sephora, and there is a weekly Wow that I would love to use it on!
1
1
| 1 Hearts |
1 Reply
|
|
Re: Weekly Wow
Hi @MLVann, I'll send you a private message to assist you. Thanks!
Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
How to get points
Hi, I rcently became a memeber and purchased stuff online, until now my
points is still 0.
1
1
| 1 Hearts |
1 Reply
|
|
Re: How to get points
Hi @Jarie20, It sounds like your account might need to be linked. I'll
send you a private message. Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Samples!!!
I've just purchased a $90+ order and Sephora failed to capture my
requested 3 samples. Is there anything that I can do to receive those
with my online purchase?? Thanks!
1
1
| 1 Hearts |
1 Reply
|
|
Re: Samples!!!
Hi @FaithJR, Oh no! We are not able to modify or cancel orders once
placed. Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Very Disappointed
I have been shopping at Sephora for a very long time, and I have never
had such a bad experience as I did tonight. I went into the store inside
JCPenney at MainPlace Mall in Orange Grove, CA. So many ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Very Disappointed
Hi @Anonymous, Sorry to hear about this. I'll send you a private message
to assist you. Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
lost my package.
sephora didn't send me a product I bought.It says the product is out of
stock, But it didn't show up as out of stock when I ordered it.SO, when
can I get that product back?
1
1
| 1 Hearts |
1 Reply
|
|
Re: lost my package.
Hi @Anonymous, I'll send you a private message to assist you. Thanks!
Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Questions about VIB status
Hello! I received my VIB card this Friday in store. I think my online
account has already updated to VIB, but I keep seeing message like
"reach VIB by 10/31 to enjoy 20%off during Holiday Bonus. Check...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Questions about VIB status
Hi @Anonymous, It sounds like your accounts need to be linked. I'll send
you a private message to assist you. Beauty On, Mali
0
0
| 0 Hearts |
0 Replies
|
|
lost package???
sephora and canada post says that my package has been delivered to the
community parcel box thursday and it's now sunday and i looked to check
and it wasn't been there. i looked to see everyday if it was late or
something but still nothing.
0
1
| 0 Hearts |
1 Reply
|
|
Re: lost package???
Hey! I've been trying to Google for solutions because I have the same
problem! I had one sent to Surrey for my friend and one to my house.😞
My package said it was delivered Friday, Oct 20th -The time...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
2 Replies
| |
|
Re: profile points
Hi @monicaglows, These should be fully added within 24 hours. If they
haven't been credited after the 24 hours, please send me a private
message. Thank you! Beauty On, Mali
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Lasership
I am so beside myself. I have been a loyal Sephora Client since 1999. I
have been ordering online for the past 10 years. I have been a BI since
it started, and a Rouge since Rouge started!!! I spend t...
7
2
| 7 Hearts |
2 Replies
|
|
RE: Lasership
This lasershit is killing me!!!!!!!!! They said today that it is
delivered when it is not!!! Our apartment complex is bombarded with
cameras and nothing from Lasershit. I’m not ordering anything onlin...
3
0
| 3 Hearts |
0 Replies
|
|
Re: Lasership
Hi there @lovesmakeup0210. I am so sorry about your experience with
LaserShip. I will definitely share your feedback as we are always
working to improve our level of service. Thank you for being a gre...
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccesfull authorization
hii have two order status in "unsuccesfull authorization", and when i
see my credit card it already charged. Why? i need my money backbye
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccesfull authorization
Hi @Anonymous, I will send you a private message in regards to this.
Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Retroactively got receipt added, but do not get the spend $$ credit
So the customer service line added additional points to my account, from
246 to 329 however I am not getting the spend credit for my purchase. It
still says I have $167 left to spend to get VIB status...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Retroactively got receipt added, but do not get the spend $$ credit
Hi @DanielleZuk, I am very sorry for the confusion. We do not have a way
to add the actual purchase to your account. Your true year to date spend
is noted under your account. When you have spent the r...
0
0
| 0 Hearts |
0 Replies
|
|
Problem with delivered shipment
I had quite a few orders from last week and I have finally received them
all however I am missing an item from one of my shipments. My shipment
was very very late and I am quite upset that it was miss...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Problem with delivered shipment
Hi @AnnaMrsToBe, I am very sorry that items were missing from your
order. I will send you a private message so that I can help you with
this. Thank you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
No response ?
I posted about my damaged palettes that I ordered and was responded to
quickly about either a replacement or a refund. But I replied about
which option I wanted to choose I am still waiting for a response
0
0
| 0 Hearts |
0 Replies
|
|
VIB Rouge status not updating
I've had over 1,000 points for a while now & my account still says I'm
still only a VIB member. Help!
0
1
| 0 Hearts |
1 Reply
|
|
RE: VIB Rouge status not updating
Points have nothing to do with being a VIP or rouge member. You have to
spend $1000, not earn 1000 points.
1
0
| 1 Hearts |
0 Replies
|
